thanks for the review as we are always looking of ways in which we can improve our service. We never had a complaint of this nature so please get in touch with us so we can get to the bottom of this and make sure we are doing things the right way as all our staff are fully trained and we make it a point to send them all on regular ARLA / NAEA courses as customer service is key and we focus on this as a prority. our regular team meetings always focus on customer service and professionalism accross all departemnts so we hope that once we have had a meeting with you , we can find out why it is you feel this way about our company and of course we will strive to make sure it doesnt happen again in future. we look forward to hearing from you.
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