We rented a property through Leaders for about 10 months. We had 1 day to find somewhere to live and Helen was fantastic. At no point was there a pushy sales pitch, she was happy to let us have a look around at our own pace, and was up front about the various charges involved in the deposit. I agree with a previous poster that we were informed we had to buy tenants insurance first, however we were not forced to go with the one they recommended, and to be honest given how little time we had to organise things, it was quite useful to be put in touch with someone about it. Once in the property, we were managed by Karen, who was always at the other end of the phone when we had a question, and always responded promptly to emails. Any problems in the house were quickly resolved by Leaders, and we couldn\'t fault them for the service they provided. All problems we encountered were a direct result of the landlord, not of Leaders, and we would happily rent through them again in the future.