“Our experience was unpleasant....”
1 Star Review
May 11,2021
By:
'jerry'
May 11,2021
Branch: London, 193 New Kings Road
Services: Lettings (as a Tenant)
Rent PCM: £1650
Would you recommend?: No
Postcode: SW6
Branch: London, 193 New Kings Road
Lettings (as a Tenant)
Rent PCM: £1650
Postcode: SW6
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Our experience was unpleasant. the estate arranged to us showed up late without the keys and then left us and then proceeded to show up 30 minutes late the next time, no acknowledgement mentioned of this either. we were overly reassured about any of our concerns as she flooded the house plants with too much water and gave us a total of 2 seconds to be able to say anything as she was over talking so much about how busy she was. But this wasn't the bad part. The difficult part was chasing them up to make sure that our application was completed correctly. This left everything to last minute unorganised and hasty. At the first stage after our first viewing. They didn't understand and just assumed that we were not interested in the flat. because we were submitted for a 3 year tenancy agreement (no break clause) without first being inquired. At which we had to push. All of this no doubt has had a bad impression on the landlady. And likely the agency has informed her of us being the initial difficult end of all this. Hopefully now that we have finally moved in. we'll be able to explain this to her.
(other reasons involved : Ignoring emails, overexplaining rather than answering, lying for increased rent, poor customer service)
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