Absolutely terrible...they steal money (my interest), no other way to put it. I strongly advise you use Thomas Higgins and commence legal action, if you are getting your deposit back with these crooks. I was supposed to wait something stupid like 10 working days for my money, even though the landlord approved 2 weeks ago...So I sent them a legal action letter via Thomas Higgins and the money was in my account within 2 days. They only hold your money to make profits on the interest, don\'t let them get away with it. They are supposed to hold your money, not illegally hold it to make a profit on it.
Do not give them an inch or they will walk all over you.