Abacus Estates
West Hampstead, London, NW6
3.4/5, 43 reviews
67% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
55% lettings fee satisfaction



Property Features


“Nic Shaer at Abacus Estates has found me good tenants ......”

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Jan 17,2013
Minithumbup
By: 'P.Cundall'
Jan 17,2013
2 people found
this helpful
Nic Shaer at Abacus Estates has found me good tenants four times. He is outstanding on residential lettings and management ¢â‚¬â€œ very professional, he gets things done and gets good results. I trust him.
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Opening Hours
Address

Abacus Estates
303 West End Lane
West Hampstead,London
Greater London
NW6 1RD
020 7431 3777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £350,000 £350,000
Lettings 0% 55% £1,300 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 2 15 9 2 0 3 0 1 3
Areas covered
  • NW6
  • NW5
  • NW8
  • NW2
  • NW3
  • NW1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
UKALA TPOS Sales TPOS Lettings TDS Property Redress Scheme
Latest Properties

No Properties

“solid bunch...”

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Jul 14,2020
Minithumbup
By: 'Naji'
Jul 14,2020
0 people found
this helpful
Extremely professional and more importantly did not get the feeling I was being pigeonholed into certain flats as with certain other agencies....
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“The old tennants were still in the flat whilst we ......”

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May 18,2020
Minithumbdown
By: 'Tennant'
May 18,2020
0 people found
this helpful
The old tennants were still in the flat whilst we were moving in. They said they had been given no notice to move out. We moved in, there was; mud on the walls, broken drawers, mouldy showers, broken freezer, old tennants stuff still in the ...
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“This agency is a joke, I am wondering how are......”

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Mar 17,2020
Minithumbdown
Emma
By: 'Anna'
Mar 17,2020
1 people found
this helpful
This agency is a joke, I am wondering how are they still operating. Wouldn't recommend it to anyone, unless to police to check what are they up to. They are not able to solve any problems, they ignore tenants, I mean literally - they don't ...
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“AVOID!!...”

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Feb 04,2020
Minithumbdown
By: 'EDM'
Feb 04,2020
5 people found
this helpful
AVOID!! Shelley is absolutely useless!! Having to find a new flat by Feb, I went into the office before New Year's to get registered. At that time, Shelley told me she had a number of properties fitting my criteria coming on in Jan and would ...
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“Poor service for landlord...”

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Feb 06,2019
Minithumbdown
By: 'A'
Feb 06,2019
4 people found
this helpful
Abacus have managed my flat for some years. They were originally called Noe Glasman and they were very good, but in the past couple of years their service has become very poor. They had some good people who seem to have left. They don't arrange ...
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Comment on agent fees
Fees are reasonable if the work was done.
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“I have been privately renting for 7 years, and Abacus are ......”

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Oct 12,2017
Minithumbdown
By: 'renter444'
Oct 12,2017
4 people found
this helpful
I have been privately renting for 7 years, and Abacus are by far the worst Estate Agent I have ever encountered. They simply do not care, and will promise all sorts to get you off the phone. You ring to chase them about something, and you ...
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Comment on agent fees
Thank fully we are not paying most of the fees, due to the incompetency we have encountered
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“Would not recommend, at all. I was given the wrong ......”

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Sep 05,2017
Minithumbdown
By: 'DR'
Sep 05,2017
3 people found
this helpful
Would not recommend, at all. I was given the wrong information by one of their team, as a consequence of which I was unable to receive my deposit back from them until 11 months after moving out of the property. They were not helpful in rectifying ...
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Comment on agent fees
This was fine.
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“Fast, efficient and friendly service when providing a landlord reference ......”

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Aug 27,2015
Minithumbup
By: 'Charles'
Aug 27,2015
0 people found
this helpful
Fast, efficient and friendly service when providing a landlord reference for my next property. Al;so arranged for end of tenancy clean at a reasonable cost....
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“I found Helen to be really proactive, supportive and tenacious ......”

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Aug 18,2015
Minithumbup
By: 'Jo'
Aug 18,2015
0 people found
this helpful
I found Helen to be really proactive, supportive and tenacious throughout the whole process. As a first-time buyer with a very tight time-scale to completion she was calm, professional and ensured that everything went as smoothly as it could in the challenging circumstances. The service ...
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“Absolutely appalling service. Called Shelley when she was 5 minutes late ......”

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May 06,2015
Minithumbdown
By: 'Lilly'
May 06,2015
4 people found
this helpful
Absolutely appalling service. Called Shelley when she was 5 minutes late and she said she'd be right there and then stopped picking up the phone or replying. I called the office the next day and was told she would call me right back. She didn't. These ...
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“I was looking for a one bedroom flat to share ......”

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Feb 19,2015
Minithumbup
By: 'Beatrice'
Feb 19,2015
0 people found
this helpful
I was looking for a one bedroom flat to share with my boyfriend and Abacus estates helped us out finding a very nice place in a short time. They were really helpful with everything, especially James Waygood was always ready to answer any question and ...
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“I sold a 2 bedroom flat in NW London through Abacus ......”

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Feb 18,2015
Minithumbup
By: 'Richard'
Feb 18,2015
1 people found
this helpful
I sold a 2 bedroom flat in NW London through Abacus Estates in early February of 2015. The flat was rented out from 2004, originally through Noe Glasman & Co, which was taken over by Abacus Estates in 2010. Guy Daly looked after both the letting and management services and ...
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Comment on agent fees
The fees were competitive for the quality of services provided
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“Went into the shop and Stephen sat me down, found ......”

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Feb 16,2015
Minithumbup
By: 'Mike'
Feb 16,2015
1 people found
this helpful
Went into the shop and Stephen sat me down, found out exactly what I was after and very quickly suggested a very suitable property. This was refreshing as other estate agents on West End Lane just asked me to see any old thing, rarely matching ...
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“Stephen was professional, personable and very helpful. He was available ......”

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Feb 05,2015
Minithumbup
By: 'A.Lewis'
Feb 05,2015
1 people found
this helpful
Stephen was professional, personable and very helpful. He was available throughout the signing process and has subsequently helped resolve any problems that I had upon moving into the property....
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“Everything was perfect until we moved in and paid them ......”

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Jun 24,2014
Minithumbdown
By: 'Nicolas'
Jun 24,2014
2 people found
this helpful
Everything was perfect until we moved in and paid them what we had to pay. On our move out, we never received the inventory check which we paid 130£, we sent emails to James Altman that remained unreplied for more than 2 weeks. When my flatmate called ...
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What agent could do to change your mind?
They just do not deserve any fees for the service they offered.
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“I have just moved to London from abroad and I ......”

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Aug 17,2013
Minithumbdown
By: 'Leonidas'
Aug 17,2013
5 people found
this helpful
I have just moved to London from abroad and I am in search of a property. I visited the Abacus West Hampstead office to discuss some options in the area. I made clear from the beginning that safety is a high priority and that I ...
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What agent could do to change your mind?
He should really apologize for his behavior and totally refund me.
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“Initially really helpful and flexible in organising viewings for us, ......”

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Aug 01,2013
Minithumbup
By: 'Flat2'
Aug 01,2013
0 people found
this helpful
Initially really helpful and flexible in organising viewings for us, and seemed genuine in selling the property to us. Could have been quicker in getting documentation to us after we'd committed to the property, but pleased overall with the service....
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“My experience with Abacus Estates has so far been outstanding. ......”

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Jun 24,2013
Minithumbup
By: 'H'
Jun 24,2013
0 people found
this helpful
My experience with Abacus Estates has so far been outstanding. Dan Green has been efficient and has gone to great lengths to ensure that we are very happy with our rental property, involving us at all stages in liaising with the landlord....
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“I have been looking for a studio to rent for ......”

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Apr 15,2013
Minithumbup
By: 'MC'
Apr 15,2013
1 people found
this helpful
I have been looking for a studio to rent for a few weeks and visited one in West Hampstead by coincidence as I didn't know about this area before. I decided the same day to go through all the different estate agencies of the street ...
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“Great customer service from Caesar. Put in offer, exchanged, completed & ......”

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Apr 10,2013
Minithumbup
By: 'ECMP'
Apr 10,2013
0 people found
this helpful
Great customer service from Caesar. Put in offer, exchanged, completed & moved within 6 weeks thanks to his help. Evening viewings not a problem - Thank you...
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“Nic and his team have let my property twice. They ......”

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Apr 05,2013
Minithumbup
By: 'Ari'
Apr 05,2013
0 people found
this helpful
Nic and his team have let my property twice. They have kept me informed and updated as to how viewings were progressing and the state of contracts and references. Nic has also provided advice and support in queries I have had as to the management ...
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“Within a week of instructing Ababcus with our property, they ......”

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Mar 29,2013
Minithumbup
By: 'Maria'
Mar 29,2013
0 people found
this helpful
Within a week of instructing Ababcus with our property, they found us tenants by the Friday who wanted to move in the following Tuesday. We found it a bit of a rush to get the contracts drawn up and ageed which I feel should have ...
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“We were extremely happy with the service we received from ......”

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Mar 27,2013
Minithumbup
By: 'Sam'
Mar 27,2013
1 people found
this helpful
We were extremely happy with the service we received from Guy Daly at Abacus. We were looking for our first buy to let property and came across the flat we wanted in less than a week of looking. We were able to put in an ...
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“I called an spoke to Daniel from abacus on the ......”

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Mar 22,2013
Minithumbup
By: 'Ianrogers55'
Mar 22,2013
1 people found
this helpful
I called an spoke to Daniel from abacus on the Friday and he had my property on Hillfield road rented by the monday and the tenants moved in on the wednesday. After getting messed around with fake offers from another local agent it was refreshing ...
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“I haved moved in to a property through Abacus Estates. ......”

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Mar 01,2013
Minithumbup
By: 'bell'
Mar 01,2013
1 people found
this helpful
I haved moved in to a property through Abacus Estates. All members of staff I have dealt with have been proffesional and friendly but in particular Claire has been an absolute delight and has made everything from understanding the agreement to references easy. Thank you ...
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“Working with Stephen was a pleasure. He was professional, reliable, ......”

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Feb 18,2013
Minithumbup
By: 'Ben'
Feb 18,2013
1 people found
this helpful
Working with Stephen was a pleasure. He was professional, reliable, honest and always friendly. He found us our ideal home after seeing just a few properties and he guided us smoothly through all stages of the process. I would strongly recommend Stephen....
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“I was extremely impressed with Abacus Estates not only were ......”

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Feb 08,2013
Minithumbup
By: 'Sam'
Feb 08,2013
1 people found
this helpful
I was extremely impressed with Abacus Estates not only were they extremely professional and found me exactly what I was looking for Nicholas Shaer dealt with everything in a tru professional style. All the worry and stress I had was taken away from me and ...
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“Nic was an excellent help when i was looking for ......”

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Feb 04,2013
Minithumbup
By: 'Jonny'
Feb 04,2013
0 people found
this helpful
Nic was an excellent help when i was looking for a property. He was very helpful and reliable. I would reccomend his work....
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“Daniel found a flat for me in no time at ......”

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Jan 31,2013
Minithumbup
By: 'Mahmood'
Jan 31,2013
0 people found
this helpful
Daniel found a flat for me in no time at all. He was in direct contact with me at all times keeping me up to date and making sure my needs were kept at all times. Would highly recommend. Thanks Daniel....
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“Easy to work with, didnt have to chase all the ......”

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Jan 30,2013
Minithumbup
By: 'Scott'
Jan 30,2013
0 people found
this helpful
Easy to work with, didnt have to chase all the time, and got the deal done! Overall experience was a pleasure...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:17 PM by Carly
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:17 PM 17/03/2023 by Carly

Awards won by Abacus Estates, London NW6 1RD



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