-unbelievably high rates for reference checks - total fees came to £600 for a 2-bed £1800/month flat!, for nothing out of the ordinary
-untruthful about the fees and what they would cost
-completely uninformed and disorganised agent
-on handover, keys and tenancy agreement were not all together, forcing us to run around Clapham chasing people on our time and annual leave
-still waiting to see the actual condition of the flat - not hopeful!!!