0% lettings valuation accuracy
33% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
May 08,2021
May 08,2021
10
people found
this helpful
this helpful
Hi Nick,
Thank you for your reply.
As I mentioned in my review, there are staffs that are friendly and professional, and yes - even under what can often be difficult situations for all parties. Totally agree! Unfortunately, this does not apply to the property manager at your firm. I don't see how professionalism kicks in when: (i) broken floor tiles were not fix them until an accident had happened (because of those floor tiles), especially I reported this issue to the property manager least 2 months ago prior to the accident; and (ii) falsely charged me for something I did not do. Perhaps the most frustrating bit is to deal with her extremely poor attitude, for example, just walked away in the middle of a conversation relating to the maintainece of my flat, refused to communicate and kicked me out of the shop etc. Ironically, she questions my attitude after what she has done to me – respect is mutual.
Another interesting matter is that your property manger mentioned that: “the plumbers found an extremely wet towel on the floor…” in the email she sent me on 23 April 2021, 2:29PM. Her account does not go in line with the report from Metro Plumbers (the one you just sent it to me today at 3:30 PM) – one picture suggests that the towel was in my bathtub, not on the floor. It is also noted that it was the plumber who moved the towel from my sink to my bathtub, but that's another story to tell. Anyway, very honest of your property manager! Maybe – I am only suggesting a possibility – that someone is trying to frame me and force me to pay for something that I did not do again.
The report from Metro Plumbers also said that: “there has been previous leak in this property over years”. No one told me the problem of water leaks during viewing. I would never have moved in if Young Lee had been honest in the first place. The Housing Team of my university and solicitors are looking for the liability in this matter.
Nonetheless, thank you for updating me in terms of the water leaks and windows. It is, however, a bit disappointing to see no explanation was given in terms of the floor tiles issue.
Best regards,
Sam
------------------
Stay Away! Especially if you are a student!
Dishonest - Did not tell me the problem of water leaks during viewing, would never have moved in if Young Lee had been honest in the first place. Heating of the flat is also completely useless.
Slow - Had some broken floor tiles, did not fix them until an accident had happened because of those floor tiles (it is noted that I gave them notice at least 2 months ago)
Staff - Whilst there are some friendly staffs (Nick and Juliette, for example), the lady (S.B.) who is responsible for property maintenance has extremely poor attitude and always refuse to communicate. Unacceptable attitude from her, does not sort out my problems until I inform the manager/go to the shop and confront. When I give constructive suggestions, she immediately replied: "You do not need to teach me how to do my job." Sent plumbers more than 8 times, still haven't sorted out the water leaks in my flat. Out of all those visits, only managed to identify one problem. Ironically, after all the things that she has done, she expects me to respect her. Other examples include promised to look into the possibility to install double glazed windows (verbally) but did not happen in the end; forced me to pay for something I should not be responsible for etc. Reported the issue to the manager, did not get much support though.
Already contacted the housing team of my University for support! Again, stay away!
Moving out soon - God Bless Me!
Thank you for your reply.
As I mentioned in my review, there are staffs that are friendly and professional, and yes - even under what can often be difficult situations for all parties. Totally agree! Unfortunately, this does not apply to the property manager at your firm. I don't see how professionalism kicks in when: (i) broken floor tiles were not fix them until an accident had happened (because of those floor tiles), especially I reported this issue to the property manager least 2 months ago prior to the accident; and (ii) falsely charged me for something I did not do. Perhaps the most frustrating bit is to deal with her extremely poor attitude, for example, just walked away in the middle of a conversation relating to the maintainece of my flat, refused to communicate and kicked me out of the shop etc. Ironically, she questions my attitude after what she has done to me – respect is mutual.
Another interesting matter is that your property manger mentioned that: “the plumbers found an extremely wet towel on the floor…” in the email she sent me on 23 April 2021, 2:29PM. Her account does not go in line with the report from Metro Plumbers (the one you just sent it to me today at 3:30 PM) – one picture suggests that the towel was in my bathtub, not on the floor. It is also noted that it was the plumber who moved the towel from my sink to my bathtub, but that's another story to tell. Anyway, very honest of your property manager! Maybe – I am only suggesting a possibility – that someone is trying to frame me and force me to pay for something that I did not do again.
The report from Metro Plumbers also said that: “there has been previous leak in this property over years”. No one told me the problem of water leaks during viewing. I would never have moved in if Young Lee had been honest in the first place. The Housing Team of my university and solicitors are looking for the liability in this matter.
Nonetheless, thank you for updating me in terms of the water leaks and windows. It is, however, a bit disappointing to see no explanation was given in terms of the floor tiles issue.
Best regards,
Sam
------------------
Stay Away! Especially if you are a student!
Dishonest - Did not tell me the problem of water leaks during viewing, would never have moved in if Young Lee had been honest in the first place. Heating of the flat is also completely useless.
Slow - Had some broken floor tiles, did not fix them until an accident had happened because of those floor tiles (it is noted that I gave them notice at least 2 months ago)
Staff - Whilst there are some friendly staffs (Nick and Juliette, for example), the lady (S.B.) who is responsible for property maintenance has extremely poor attitude and always refuse to communicate. Unacceptable attitude from her, does not sort out my problems until I inform the manager/go to the shop and confront. When I give constructive suggestions, she immediately replied: "You do not need to teach me how to do my job." Sent plumbers more than 8 times, still haven't sorted out the water leaks in my flat. Out of all those visits, only managed to identify one problem. Ironically, after all the things that she has done, she expects me to respect her. Other examples include promised to look into the possibility to install double glazed windows (verbally) but did not happen in the end; forced me to pay for something I should not be responsible for etc. Reported the issue to the manager, did not get much support though.
Already contacted the housing team of my University for support! Again, stay away!
Moving out soon - God Bless Me!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
12th Dec 2021
reviewed by 'E&F'
8th May 2021
reviewed by 'C'
18th Jul 2019
reviewed by 'Joshua'
6th Dec 2017
reviewed by 'Anna'
30th Apr 2017
reviewed by 'Fumingtennant'
Opening Hours
Address
Young Lee
73 Upper Gloucester Road
Brighton
BN1 3LQ
01273 232232
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £1,050 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 12,2021
Dec 12,2021
1
people found
this helpful
this helpful
At first when we started renting with Young Lee, we thought it was going to be quite a difficult relationship. I'd only been with one other agency ever and my experience with that agency was so-so. When we initially started renting the flat, there were ...
read full review
read full review
Was this helpful?
Yes
Yes
May 08,2021
May 08,2021
10
people found
this helpful
this helpful
Hi Nick,
Thank you for your reply.
As I mentioned in my review, there are staffs that are friendly and professional, and yes - even under what can often be difficult situations for all parties. Totally agree! Unfortunately, this does not apply to the property ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 27, 2021
View all comments
(1)
Hello Sam
I am naturally disappointed to read this review. I believed you were happy with things and that is why you renewed the tenancy earlier in the year, but since the weekend it appears you are not. We pride ourselves on good service and try to be friendly and professional at all times, even under what can often be difficult situations for all parties.
As an agency we were not aware of water leaks from this flat to the flat below prior to your occupation of the flat.
With regards ...
Jul 18,2019
Jul 18,2019
1
people found
this helpful
this helpful
I was renting a lovely property in the Brighton’s North Laines through Young Lees for nine months and have nothing but good things to say about them as an agency.
They are incredibly communicative, friendly, and willing to help with any issues with the ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06,2017
Dec 06,2017
5
people found
this helpful
this helpful
Worst Lettings agency ever. Rudest people and crazy high fees. Anything goes wrong with the flat they take weeks to sort it out. Don't mind paying for good service but this was a joke! There was a leak in the roof and water rushed through ...
read full review
read full review
Comment on agent fees
You kidding right?!
Was this helpful?
Yes
Yes
Nov 09,2017
Nov 09,2017
6
people found
this helpful
this helpful
The worst letting agency I have ever come across.
I was initially impressed with the letting agent's enthusiasm for our custom, and first impressions were good. They had a well presented, contemporary office with a team of smart and professional looking people. The first impression ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2017
Apr 30,2017
4
people found
this helpful
this helpful
I have never experienced an agency like it.. Rude would be a compliment in regards to their customer service! I have never had a conversation with them that didn't involve one of them being stand offish if not completely vile. Takes them weeks to get ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27,2013
Sep 27,2013
4
people found
this helpful
this helpful
My tenants now skip contacting Young Lee for any requirement for the rented property, the tenants come to me directly as the Landlord as Young Lee seem unable to manage the letting successfully. On many occasions Young Lee failed to pass on to me essential ...
read full review
read full review
What agent could do to change your mind?
Train the staff better. Effectively communicate with the tenants.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 16,2013
Feb 16,2013
5
people found
this helpful
this helpful
Property marketed and viewed with a shower. Signed on dotted line, arrived at flat and no shower! I was told by young lee that the landlord had taken it out and I would have to take it up with her. I beg to differ - ...
read full review
read full review
What agent could do to change your mind?
Offered to cover the cost of moving and additional agent fees as a result of their dishonestyAttached Filesnbsp;
Was this helpful?
Yes
Yes
May 14, 2013
View all comments
(2)
Hello Dizzy D
I am sorry not to have heard from you yet - please do get in touch ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I am naturally disappointed to read this review. I believed you were happy with things and that is why you renewed the tenancy earlier in the year, but since the weekend it appears you are not. We pride ourselves on good service and try to be friendly and professional at all times, even under what can often be difficult situations for all parties.
As an agency we were not aware of water leaks from this flat to the flat below prior to your occupation of the flat.
With regards to the leak experienced prior to the weekend a local plumbing company with a good reputation have visited twice and checked all pipes and found no leaks at all. As you are aware from the report provided they have come to the conclusion that water may well have overflowed from the wash hand basin or the bath/shower either by yourself or friend(s) that you have staying, and this for example, would explain the water on top of/running down the side of your pedal bin. The last communication we have from you (and your neighbour) is that there have been no further reports of water leaking, if this has changed do get back in touch. We naturally can only pass on the information that has been provided to us by the contractors that have visited.
With reference to the windows, in a conservation area, we have been informed it is not possible to replace your wooden windows with sealed double glazed ones.
I cannot comment on the breaking of any COVID-19 regulations as until now I have not been made aware, you have my email address, I would welcome more information in order I can look into this further.
As always we will continue to try to assist you where we can.
Kind regards
Nick