What a shambolic service.
Its a rare occasion if anyone ever answers the phone, when they do they never call you back.
We are trying to purchase a house throught this office and the absolute lack of focus on the upward chain is astonishing.
No information, no acknowledgment when things have gone wrong and a lackadaisical approach to customers. It\'s not unreasonable to ensure a sale is progressing unless its Winkworth where clearly taking on new properties take priority to seeing a sale through to the end
I have dealt with estate agents many times in my life and met the good (Frosts in Purley) the bad (Bairstow Eves in South Croydon) and finally the entirely inept Winkworth in Hove. Avoid if you have the choice.
What agent could do to change your mind?
Simple really ensure the sale is kept and track and communicate, communicate, communicate