Jan 16,2013
By: 'Ms Skyblue'
Jan 16,2013
11 people found
this helpful
Should have avoided from the onset as the agent didnt turn up when supposed to due to a hangover (!), was cajoled into accepting an offer well below what wanted/ expected just so, it seems, Express could keep up their \'fast sale\' reputation. No communication for ages and then seller reduced offer at last minute, although all seemed v suspicious as felt backed into a corner. Waste of time, only glad I didnt get to fork out the silly fees. Good idea but seems the company grown too big - no personal service, dealt with about 10 different people who all sounded about 20 yrs old.
What agent could do to change your mind?
Communication, interest for ypu as a seller (and therefore paying customer!) NOT the buyer!!
Attached Files
Was this helpful? Yes
By: Express Customer Care Team
Jan 17, 2013
Thank you for taking time to write this review. Feedback positive or negative is of great value to us. However, it is always a challenge to comment on specific cases via a forum with no contact details so can I please encourage you to email the details of your property to: customerfeedback@expressestateagency.co.uk so we can then look into the specifics of this case in more detail and take appropriate action. It is always of great concern to us when customers express dissatisfaction with the service they have received. In this difficult climate we offer a very unique, modern-day approach to selling your home for the best possible price, anywhere in the UK, with much more certainty and speed than any normal Estate Agent typically offers. That said, obviously we are sorry that your experience with us has and look forward to hearing from you personally with more specific details. Warm regards The Express Estate Agency.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Express Estate Agency

St Georges House, Peter St Manchester
M2 3NQ

0161 209 3161

Opening hours

Book FREE Valuation

Branch - Head Office, Manchester, M1