CityRooms.com
London, E1
2.4/5, 238 reviews
36% recommended
33% sales valuation accuracy
32% sales fee satisfaction
28% lettings valuation accuracy
46% lettings fee satisfaction

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2021 allAgents Estate & Letting Agents Awards


“I have been scammed and mistreated...”

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Apr 23,2021
Minithumbdown
By: '75 Geffrye court'
Apr 23,2021
2 people found
this helpful
1. No virtual tour or on-site tour and no official paperwork done and they charge me half a month rent.
2. Background checks: Confirmation of my legal residence time. As I have already told them that I am expecting my further extension visa and cannot promise the date that it is legal for me to stay until, they still charge my money and take no paperwork.
3. Unclear statement: The agent Brian, he told me on 16 April that I can rent for only one month and move out so he made calculation on my rent and charge me $410 when I ask him what the holding deposit is. He did not respond me directly but only say that no worries about that.
4. Allowance of my moving on scheduled and agreed time: They promised me that on April 16 that I can move in on April 17 that is why I confirm my payment and I have witness and screenshots and other evidence about what happened and has been discussed that day exactly. Obviously, they failed to fulfil the promises and did not solve my emergency which cost me money and time and stuck in a situation of no shelter to stay.
5. Disrespect: On April 17, I came to their office and they kept me waiting for about an hour without any information updated and forced me to remove from their office desk with not empathy and guilt about what has happened to me because of their recklessness with greed. No single sorry from them even when I question them about the inconvenience that they cause to me.
6. Vaguely answering and avoiding questions: The agent Brian, he gave me the private number to contact with him if any emergency. As I asked him what documents needed for my guarantor, he gave me no response and he stated that he saw my texting but still no timely response; he told that I can rent for one month then move out but apparently his manager did not get the same not and questioned me why you rent a flat with 2 months minimum rent when you have no money.
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Opening Hours
Address

CityRooms.com
First Floor, 3-5 Globe Road
London
Greater London
E1 4DT
020 77 90 55 77

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 32% £0 £0
Lettings 28% 46% £520 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 2 80 136 0 0 0 0 2 15
Areas covered
  • E1
  • EC2
  • E14
  • WC1
  • N1
  • WC2
  • SE1
  • SE8
  • SE16
  • E2
  • E3
  • SW1
  • EC1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“I strongly recommend not signing any kind of ......”

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Apr 28,2021
Minithumbdown
By: 'Sofía'
Apr 28,2021
4 people found
this helpful
I strongly recommend not signing any kind of contract with this agency. They would ask for a deposit and then try to deduct as much as they can. They would charge you 150 for cleaning plus any over usage of the bills without any proof of ...
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“I have been scammed and mistreated...”

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Apr 23,2021
Minithumbdown
By: '75 Geffrye court'
Apr 23,2021
2 people found
this helpful
1. No virtual tour or on-site tour and no official paperwork done and they charge me half a month rent. 2. Background checks: Confirmation of my legal residence time. As I have already told them that I am expecting my further extension visa and cannot promise the ...
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“If you want to live in a crackhouse and pay £......”

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Apr 15,2021
Minithumbdown
By: 'Paulina Poliszewska'
Apr 15,2021
4 people found
this helpful
If you want to live in a crackhouse and pay £900, you found the right place! Here is my experience with cityrooms: - My housemates were mostly addicts with no respect or understanding for people they're sharing house with - We had police coming over a ...
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By: SJ
May 10, 2021
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Good luck with that. LOL! ...

“Example of Unprofessionalism of City Rooms...”

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Mar 30,2021
Minithumbdown
By: 'SJ'
Mar 30,2021
2 people found
this helpful
Please see attachment for example of the level of professionalism they would use when dealing with complaints - this is not just a forum issue, they would speak to you personally like this, and worse. Disgraceful, considering you are giving them a lot (way too ...
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By: Gio
Apr 07, 2021
View all comments (1)
S-j- I am sorry you feel this way my man, we will still be thrilled to take you out for lunch once restaurants reopen and personally discuss with you your issue with our company. Keep strong my man, we will sort it out. ...

“UNPROFESSIONAL...”

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Mar 27,2021
Minithumbdown
By: 'Giovana'
Mar 27,2021
3 people found
this helpful
I spoke with Alex, a really unprofessional guy. I asked to him 3 times if I can visit the room and he changed the subject, I asked again and I said if I can't visit the room I wasn't interested anymore. He just said “no problem”. ...
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“I want to do something. It's not normal...”

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Mar 27,2021
Minithumbdown
By: 'Math'
Mar 27,2021
0 people found
this helpful
I been scammed by them I want to take action against them with my boyfriend we need to be many people leave your mail I will contact you !...
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By: Mh
Apr 15, 2021
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Please give me your email adress ...

“Don't trust reviews on Trustpilot, this site permits honesty. City ......”

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Mar 23,2021
Minithumbdown
By: 'Miss'
Mar 23,2021
6 people found
this helpful
Don't trust reviews on Trustpilot, this site permits honesty. City Rooms keep removing honest reviews elsewhere. You will see all 'positive' reviews follow the same format - always including a name of an agent. I assure you you will physically, financially and psychologically be tortured ...
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Comment on agent fees
Bad - extremely overpriced for terrible, overcrowded living conditions
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“Avoid this agency like the plague....”

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Mar 23,2021
Minithumbdown
By: 'Alessio'
Mar 23,2021
2 people found
this helpful
Avoid this agency After a bit more than one year dealing with this people, my opinion is that there is a luck of professionality, competence, ethic and honesty from this company. To whoever is dealing with them, I can only say that I am sorry. ...
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By: Sara
Mar 30, 2021
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Can I just add please, all of what you say is my experience with them also. I would like to add an example of the standard kind of response you can expect to receive if you ever try to sort out or report any kind of issues. They have nothing but utter contempt for paying tenants and the level of unprofessionalism is shocking. ...

“If you hate someone, direct them to cityroom.......”

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Mar 23,2021
Minithumbdown
By: 'Sara Caselli'
Mar 23,2021
3 people found
this helpful
If you hate someone, direct them to cityroom. You can stay sure they will loose mone, sleep, health and will quickly move out of london. This organised crime dressed as a letting agency should be avoided at all cost. They provide the tenants with filthy, ...
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By: Sara
Mar 23, 2021
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I can confirm. Could write a book about all of the ways they are horrific. I feel so bad for anyone still dealing with them. They actually gave me clinical depression. ...

“AVOID THEM. Do not even think of renting unde......”

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Mar 20,2021
Minithumbdown
By: 'Abby'
Mar 20,2021
5 people found
this helpful
AVOID THEM. Do not even think of renting under CityRooms I moved out of the property earlier this month due to the lack of service and empty promises, as well as the poor management handling. My agent was Alex, he just completely left me in ...
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“Malicious agency...”

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Feb 23,2021
Minithumbdown
By: 'L J'
Feb 23,2021
2 people found
this helpful
Hi all, I am here to express my concerns about an agency called cityrooms. Beware of a “ malicious clause” in the contract which says: 3.1.3 To pay a fair proportion (as notified by the Licensor) of Overusages in relation to electricity, gas supplyto the Property during ...
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“A fraud company, walk away....”

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Feb 15,2021
Minithumbdown
By: 'Javier'
Feb 15,2021
3 people found
this helpful
A fraud company, walk away. Useless management, they only want to squeeze your money and keep as much deposit they can when you leave. Be sure you take pictures when you arrive and when you leave, that saved me to lose hundreds of pounds....
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“LANDLORDS AND TENANTS BEWARE.Landlords - CityRooms properties are not ......”

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Feb 12,2021
Minithumbdown
By: 'Vicky'
Feb 12,2021
7 people found
this helpful
LANDLORDS AND TENANTS BEWARE. Landlords - CityRooms properties are not being looked after and some of the tenants in prime locations are benefits claimants or jobless - how do they pay their rent I have no idea. Tenants - you will not get after-sales service, ...
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“This is scam letting agency. You want all inc......”

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Jan 25,2021
Minithumbdown
By: 'Isaac'
Jan 25,2021
4 people found
this helpful
This is scam letting agency. You want all inclusive rent and they promise you everything is included but when you get there, the other tenants tells you to pay for energy because what city room provided is not enough. You have to pay by force ...
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“I wish i could give 0 or negative star review......”

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Jan 18,2021
Minithumbdown
By: 'Maham'
Jan 18,2021
6 people found
this helpful
I wish i could give 0 or negative star reviews about this agency because all the good reviews are FAKE. Absolutely disgustingly sleazy behaviour where they disappear after taking your deposit. My agent Fabio did that exactly and never bothered to tell me what the name ...
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“cityrooms are taking advantage of pandemic to......”

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Jan 12,2021
Minithumbdown
By: 'Anna'
Jan 12,2021
4 people found
this helpful
cityrooms are taking advantage of pandemic to rent out less than substandard properties by showing fake pictures and videos. Agents become rude and unprofessional if you report a repair. Deposits are withheld or not returned. Please do not get caught out. Stay away. Positive reviews ...
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“I let my flat through cityrooms.The results:......”

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Jan 05,2021
Minithumbdown
By: 'Philip'
Jan 05,2021
5 people found
this helpful
I let my flat through cityrooms. The results: Rent unpaid Unauthorised alterations made to flat Furniture stolen Refused to vacate at end of tenancy....
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“I was not convinced about using cityrooms but......”

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Dec 30,2020
Minithumbup
By: 'Sarai Lastra'
Dec 30,2020
0 people found
this helpful
I was not convinced about using cityrooms but after Matt invited me for a chatted he was straight up, Shel;by was lovely to chat with on the phone every few weeks, but when it came down to the final few weeks of my contract ...
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“Absolute disgusting service . To name , Gerar......”

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Dec 30,2020
Minithumbdown
By: 'Anonymous'
Dec 30,2020
6 people found
this helpful
Absolute disgusting service . To name , Gerardo and Jorge Sanchez which both was managers . And I got such atrocious service from these managers which was an absolute joke . They were total scammer and charged deposits twice for me . I would rate them negative values if possible . ...
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By: Emma
Jan 27, 2021
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Hi we received the a similar scam from this company, please contact us - we are going to appeal against them to the SCC, My email is Emmamcgill97@outlook.com Your info will be greatly appreciated! ...

“Myself and friend were looking for a room for......”

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Dec 18,2020
Minithumbup
By: 'Mil'
Dec 18,2020
0 people found
this helpful
Myself and friend were looking for a room for the first time in which we both had absolutely no experience in! Both feeling anxious about which estate agents to go with, I met Tim who totally reassured me he'd help us every step of the ...
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“Cityrooms is the WORST TENANT ever...”

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Dec 16,2020
Minithumbdown
By: 'Eric'
Dec 16,2020
5 people found
this helpful
Dear landlords, Cityrooms is one of the worst if not THE worst tenant I ever had. Please do not deal with Cityrooms as they: 1. unilaterally withhold rental payment and do not consult with landlords 2. do not perform on the contract they sign 3. do not pay ...
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“Cityrooms were efficient and well priced. Thi......”

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Dec 14,2020
Minithumbup
By: 'Jeremy'
Dec 14,2020
0 people found
this helpful
Cityrooms were efficient and well priced. This is our second time of using them and I thought that the service was excellent. Our agent, Gino was so helpful in guiding us and was polite, knowledgeable and prompt in answering any questions we had or to ...
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“Hi I would just like to say Laura from cityro......”

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Dec 04,2020
Minithumbup
By: 'Vero'
Dec 04,2020
0 people found
this helpful
Hi I would just like to say Laura from cityrooms has been absolutely fantastic throughout the whole process. I am not living at the property as yet but will move in soon. Laura has taken care of all of the viewings I requested she completely ...
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“Impressed by a professional but friendly serv......”

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Nov 26,2020
Minithumbup
By: 'Linda'
Nov 26,2020
0 people found
this helpful
Impressed by a professional but friendly service. With honest advice by Leon. Would recommend having your viewings attended. Leon makes the viewings easy and gives an extremely professional safe viewing. Leon is always on time for appointments and makes viewings stress free....
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“Dear cityroomsYou have a fantastic, my agent......”

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Nov 23,2020
Minithumbup
By: 'Rachael'
Nov 23,2020
0 people found
this helpful
Dear cityrooms You have a fantastic, my agent in Steve I cant sing his praises enough. He has been on the pulse every step of the way from first meeting to moving into my room. Much appreciated in this difficult times....
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“Scam aggency...”

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Nov 19,2020
Minithumbdown
By: 'Kacper'
Nov 19,2020
2 people found
this helpful
stay away from this agency. one woman lives in the next room and she has a problem with me and my child who visit me for two weeks. the neighbor moves my private things and is not nice for my child and Mr. Giovanni supports ...
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By: Mario
Dec 27, 2020
View all comments (1)
Hi please contact me I like to talk to you about them 07463483499 ...

“We were new to city rooms, having used tradit......”

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Nov 14,2020
Minithumbup
By: 'Ervin'
Nov 14,2020
0 people found
this helpful
We were new to city rooms, having used traditional estate agents in the past. We'd heard very positive things about the process and were delighted to experience this first hand for ourselves. The team were extremely professional, and we felt we benefited from the combination ...
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“Professional and efficient service for a good......”

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Nov 10,2020
Minithumbup
By: 'Marcus'
Nov 10,2020
0 people found
this helpful
Professional and efficient service for a good price. Flora presented the room extremely well. She was hugely supportive during the process when there were some delays. This really offered much needed support to my move. Overall I would recommend using Cityrooms...
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“Wow, what can we say....my offer was accepted......”

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Oct 24,2020
Minithumbup
By: 'Mell'
Oct 24,2020
0 people found
this helpful
Wow, what can we say....my offer was accepted within 3 hours. What a great experience with Cityrooms and my Agent Gav. He is a great guy to deal with and is approachable and professional and supported me through the efficient and easy process of renting ...
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“Be aware of this place...”

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Sep 29,2020
Minithumbdown
By: 'Momo'
Sep 29,2020
12 people found
this helpful
I went to city rooms after speaking to one of the agents through spareroom, who said he had plenty of options available I could choose from. The second I saw their sign outside I already knew that it was not a reliable service but I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by CityRooms.com, London E1 4DT


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