2 Star Review
Jan 16,2013
By: 'Kirsty Brear'
Jan 16,2013
Branch: London, 238 Merton Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW18
Branch: London, 238 Merton Road
Lettings (as a Tenant)
Postcode: SW18
6
people found
this helpful
Initially, service was quick and prompt. Once their administration money was received, things went downhill..
Dispite me providing the necessary paperwork promptly, and numerous requests to get the Letting contract to me prior to signing date, I only received it 24 hours prior to it being signed. Not enough time to review the contract sufficiently.
Upon querying the 6 month break clause, the Agent said they\'d query whether the clause could be amended to 4 months rather and get back to me on what the Landlord said. I never got a response or feedback on my query.
Upon moving into the property, a fireplace that the Agent has confirmed was in working order was in fact not. I called the Agency to try resolve the issue, and am still waiting a call back to resolve this issue. I have subsequently incurred additional costs to get the firplace working.
The "Let By" board, remained outside the Let property for over 6 weeks, dispite emails asking for it to be removed. Eventually a phone call sorted that out. Overall, the Agency are quick to take your money, then reluctant to do/say anything once you\'ve signed on the dotted line.
6
people found
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