“One of the worst, avoid if you are a tenant ......”
1 Star Review
Apr 19,2021
By:
'M1nt'
Apr 19,2021
Branch: Manchester, 25 Whitworth Street West
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M15
Branch: Manchester, 25 Whitworth Street West
Lettings (as a Tenant)
Postcode: M15
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One of the worst, avoid if you are a tenant or a landlord who cares about tenants. Consistently abysmal customer service. Never received a prompt response, every time I reported a problem (including vermin) I would get "this email has been forwarded to your property manager, who will be in touch". They invariably weren't, unless it was to tell me that it wasn't their problem (usually mine or the management company).
View your deposit as an extra fee, they will do everything in their power to claw it off you at the end of the tenancy, including in my case trying to charge for damage that was clearly evidenced in their own photos from the start of the lease.
No consistent contact, a different agent each time. Some were professional and pleasant, others extremely disrespectful. Considering the exorbitant price of renting, the least I expect is that basic customer service norms are met. I don't review stuff, can't be bothered, but I'll make an exception this time. Go with someone else if it's at all possible, in my experience renting is usually pretty miserable but TG really hit a new low.
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