67% lettings valuation accuracy
38% lettings fee satisfaction
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Apr 19,2021
Apr 19,2021
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AVOID THIS COMPANY AND DO NOT RENT A FLAT IN MERIDIAN HOUSE!!! THE PLACE STINKS AND THE DRAINS ARE ALWAYS BLOCKED AND FLOOD THE LOWER FLOOR. IF YOU VIEW A FLAT HERE ASK TO SEE THE BOTTOM FLOOR AND YOU WILL SEE.
After viewing an apartment at Meridian House I put in an application and once accepted paid 6 months rent in advance totalling £2970.
I was advised by Carol from Leef that the carpet in the communal area had been removed due to a “leak from bad weather” and that it had been arranged to be replaced in the next week. I thought nothing of it.
2 DAYS AFTER MOVING IN ON 11/02/21 THE DRAINAGE PUMP OUTSIDE THE FLAT FLOODED THE ENTIRE COMMUNAL AREA CAUSING SEWERAGE WASTE TO ENTER MY APARTMENT.
IT THEN CAME TO MY ATTENTION AFTER LOOKING AT THE SERVICE HISTORY FOR THE DRAINAGE PUMP THAT IT HAD ALSO FLOODED JUST 5 DAYS BEFORE I VIEWED THE PROPERTY. CAROL AND LEEF PROPERTY MANAGEMENT WERE AWARE THAT THE PUMP HAD PREVIOUSLY FLOODED PRIOR TO ME VIEWING THE PROPERTY HOWEVER LIED AND SAID THE COMMUNAL AREA CARPET HAD BEEN REMOVED DUE TO BAD WEATHER!
I VIEWED THE PROPERTY ON 16/01, THE DRAIN PUMP SERVICE SHEET SHOWS THERE WAS A FLOOD JUST 5 DAYS BEFORE ON 11/01! YET LEEF WERE STILL ADVERTISING THIS PROPERTY AND STILL ALLOWED ME TO MOVE IN DESPITE BEING AWARE OF THE DRAINAGE ISSUES AND THAT IT HAD JUST RECENTLY FLOODED!
I had to leave the property two days into my tenancy as the flood was that bad, not to mention the smell and health and safety hazards.
Leef told me to contact the property manager Mike, however this guy would never answer my phone calls. In fact, the communication throughout this company is appalling. You are only able to speak to someone when calling the main office, but they offer no help, they just advise you to contact the property manager, who just ignores every attempt of contact.
A month went by and still nothing had been done/fixed. I began to request my money back as I had paid nearly 3 thousand pounds to live at a property which was uninhabitable and flooded. Leef refused to end my tenancy and said they would not refund me. A clause in my tenancy agreement stated that should the property be uninhabitable for longer than 1 month then either party can end the agreement with immediate notice. I advised leef about this clause however they still refused to end my tenancy.
2 MONTHS HAD GONE BY SINCE THE START OF MY TENANCY AND STILL THE PLACE WAS FLOODED AND THEY STILL HAD MY £2970 AND WERE STILL REFUSING TO REFUND ME AND END MY TENANCY.
Due to the drain flooding, mould began to appear all over the walls within the apartment and the communal area, the bath was backed up with sewerage/faeces from the drains and the majority of the carpet within the apartment was soaked in sewerage waste. I took many photos and videos and sent them over to leef who advised they would get cleaners to clean the apartment. These cleaners never attended. The apartment and surrounding areas had suffered from severe water damage, however leef still be believed the property was habitable and that having the apartment 'cleaned' would solve all the issues...
I began to threaten them with legal action as they were in breach of the tenancy agreement we had in place. The moment I mentioned legal action they began replying fast and advised they would put a claim in with insurance and should the insurance pay out they would refund me the rent I had paid.
Over 2 months later they finally ended my tenancy.
During this 2 months I was never given a key to access my letterbox/mail. Carol eventually admitted she didn't have a key and she would get somebody to “bust it open”, yes bust it open... how professional. She then messaged me telling me to “come get my mail”, I went to the property to find my mail all over the floor.
I can't put into words how bad my experience has been with this company. They tried everything in their power to keep my money and not reimburse me. I feel as though had I not threatened legal action, I would not have got my money back.
Take a look at the pictures yourself.
After viewing an apartment at Meridian House I put in an application and once accepted paid 6 months rent in advance totalling £2970.
I was advised by Carol from Leef that the carpet in the communal area had been removed due to a “leak from bad weather” and that it had been arranged to be replaced in the next week. I thought nothing of it.
2 DAYS AFTER MOVING IN ON 11/02/21 THE DRAINAGE PUMP OUTSIDE THE FLAT FLOODED THE ENTIRE COMMUNAL AREA CAUSING SEWERAGE WASTE TO ENTER MY APARTMENT.
IT THEN CAME TO MY ATTENTION AFTER LOOKING AT THE SERVICE HISTORY FOR THE DRAINAGE PUMP THAT IT HAD ALSO FLOODED JUST 5 DAYS BEFORE I VIEWED THE PROPERTY. CAROL AND LEEF PROPERTY MANAGEMENT WERE AWARE THAT THE PUMP HAD PREVIOUSLY FLOODED PRIOR TO ME VIEWING THE PROPERTY HOWEVER LIED AND SAID THE COMMUNAL AREA CARPET HAD BEEN REMOVED DUE TO BAD WEATHER!
I VIEWED THE PROPERTY ON 16/01, THE DRAIN PUMP SERVICE SHEET SHOWS THERE WAS A FLOOD JUST 5 DAYS BEFORE ON 11/01! YET LEEF WERE STILL ADVERTISING THIS PROPERTY AND STILL ALLOWED ME TO MOVE IN DESPITE BEING AWARE OF THE DRAINAGE ISSUES AND THAT IT HAD JUST RECENTLY FLOODED!
I had to leave the property two days into my tenancy as the flood was that bad, not to mention the smell and health and safety hazards.
Leef told me to contact the property manager Mike, however this guy would never answer my phone calls. In fact, the communication throughout this company is appalling. You are only able to speak to someone when calling the main office, but they offer no help, they just advise you to contact the property manager, who just ignores every attempt of contact.
A month went by and still nothing had been done/fixed. I began to request my money back as I had paid nearly 3 thousand pounds to live at a property which was uninhabitable and flooded. Leef refused to end my tenancy and said they would not refund me. A clause in my tenancy agreement stated that should the property be uninhabitable for longer than 1 month then either party can end the agreement with immediate notice. I advised leef about this clause however they still refused to end my tenancy.
2 MONTHS HAD GONE BY SINCE THE START OF MY TENANCY AND STILL THE PLACE WAS FLOODED AND THEY STILL HAD MY £2970 AND WERE STILL REFUSING TO REFUND ME AND END MY TENANCY.
Due to the drain flooding, mould began to appear all over the walls within the apartment and the communal area, the bath was backed up with sewerage/faeces from the drains and the majority of the carpet within the apartment was soaked in sewerage waste. I took many photos and videos and sent them over to leef who advised they would get cleaners to clean the apartment. These cleaners never attended. The apartment and surrounding areas had suffered from severe water damage, however leef still be believed the property was habitable and that having the apartment 'cleaned' would solve all the issues...
I began to threaten them with legal action as they were in breach of the tenancy agreement we had in place. The moment I mentioned legal action they began replying fast and advised they would put a claim in with insurance and should the insurance pay out they would refund me the rent I had paid.
Over 2 months later they finally ended my tenancy.
During this 2 months I was never given a key to access my letterbox/mail. Carol eventually admitted she didn't have a key and she would get somebody to “bust it open”, yes bust it open... how professional. She then messaged me telling me to “come get my mail”, I went to the property to find my mail all over the floor.
I can't put into words how bad my experience has been with this company. They tried everything in their power to keep my money and not reimburse me. I feel as though had I not threatened legal action, I would not have got my money back.
Take a look at the pictures yourself.
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Opening Hours
Address
Leef Property Management Ltd
865 Birchwood Boulevard
Warrington
Cheshire
WA3 7QZ
0333 444 1155
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 38% | £475 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 33 | 0 | 0 | 0 | 0 | 1 | 8 |
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Jan 09,2024
Jan 09,2024
0
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They are so lovely, especially Heather ???, I will recommend them anytime....
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Dec 03,2023
Dec 03,2023
0
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A big thank you to Liberty Greaves for her quick response getting a plumber to fix a leak under my sink. Five stars for her excellent professional help with this problem....
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Sep 21,2023
Sep 21,2023
0
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I used LEEF in Altrincham for several years to manage a small flat there for me. they were EXCELLENT, on the ball and hard-working (my contact there was Abigail) and sorted several difficult issues for me. So when I sold that one and bought in ...
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Aug 25,2023
Aug 25,2023
1
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Avoid at all costs. This agency are absolutely shocking. I can't stress enough do not engage with at any cost. One star is actually too much....
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Aug 04,2023
Aug 04,2023
0
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AVOID AT ALL COSTS! These people are complete scammers. I viewed and applied for a lovely property, filled out my application for a 6 month tenancy, which was accepted. Went through referencing, paid the holding deposit and now they are telling me that they only offer 12 ...
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Jul 18,2023
Jul 18,2023
3
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PLEASE READ BEFORE CONSIDERING RENTING FROM LEEF!!!
This company in my opinion, is without a doubt is the most disgustingly unscrupulous and cruel company I have ever had the displeasure of having to deal with. I will be commencing with Legal Action against them imminently, ...
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Jul 17,2023
Jul 17,2023
0
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It is a scam to stay with your holding deposit. Do not even contact them. They should be reported to the police....
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May 16,2023
May 16,2023
4
people found
this helpful
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TLDR; A petty, money grabbing company with zero communication skills and not a stuff given about their tenants wellbeing so long as the rent gets paid. Anyone renting through this company would be wise to read the small print, keep proof of everything and make ...
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Mar 28,2023
Mar 28,2023
0
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My experience with Leef was a pleasant one, even throughout a property issue which lead me to vacate for refurbishment, they eventually had everything sorted for me, and for 5 years after there were no bumps for me after that, thank you for everything!...
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Mar 14,2023
Mar 14,2023
3
people found
this helpful
this helpful
Extremely unprofessional, immoral and irresponsible property management company.
Upon moving in the property was filthy (including an uncleaned, stained toilet), it had not even been dusted over prior to handing over the keys; funnily enough when my tenancy ended they attempted to charge me for ...
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Jan 24,2023
Jan 24,2023
4
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this helpful
AVOID! If I could 0 starts I absolutely would!!!
Horrendous letting agent with some of the worst customer service I’ve ever came across in my life. We rented a flat with leef, upon viewing we were really keen to be accepted as the flat seemed ...
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Jan 13,2023
Jan 13,2023
1
people found
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this helpful
Please listen to all the bad reviews!
The most unprofessional, amateur, rude, unorganised company I have ever been unfortunate enough to have to deal with. From reading all the numerous terrible reviews on different sites online I feel for anyone who has to deal with ...
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Jan 04,2023
Jan 04,2023
1
people found
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DO NOT RENT with this property agency,worst company ever.water is leaking from the upper floor of the electrical panel, this is dangerous for us, if something bad happens because of your rudeness and irresponsibility you are responsible to know, and don't tell me ...
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Nov 25,2022
Nov 25,2022
1
people found
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No star for this awful agents,I checked in into this property in this week 22nd of November,and I came the next day to sleep,and the light in my flat was off,and I could not use the place I rented with my ...
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Dec 19, 2022
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Hi Callum
I have been having ongoing problems with leef now resulting i court action due to them not keeping in line with housing protocols I would urge you to take legal if you think they are in breach of any regulations/laws they are breaking if you have any questions please feel free to contact me. ...
Nov 07,2022
Nov 07,2022
2
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Worst experience ever. These people are a joke. They chase you like a dog at first then when you pay the deposit then they start to ignore you. BTW these people don't have an office. They only respond to emails and no one oaswers the ...
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Oct 24,2022
Oct 24,2022
2
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DONT NOT RENT WITH THESE COWBOYS....Told me my application was successful in July and gave me a move in date in August. Paid my deposit etc and then the day before the move in date, a month later, told me they made a mistake ...
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Sep 29,2022
Sep 29,2022
2
people found
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Diabolical! Leef property management are unprofessional, unhelpful, rude and uncontactable. The phone is never answered, they think it is acceptable to be two and half hours late to appointments without giving you any idea of when they might arrive. Not sure they actually know much ...
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Sep 17,2022
Sep 17,2022
2
people found
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Scammers! Rude management. Charging me for damages from previous tenant/s though I provided them with pictures and commented on inventory sheet the time I moved in. Stay away....
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Sep 09,2022
Sep 09,2022
2
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Worst management ever, rude staff, not helpful at all Worst management ever, rude staff, not helpful at all Worst management ever, rude staff, not helpful at all...
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Aug 17,2022
Aug 17,2022
3
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The worse company I’ve rent a house ever. Less than one week for my moving the sent me an email (they didn’t contact me directly via phone) informing the house had a gas debit from the previous tenant and the tenant toke the ...
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Jul 03,2022
Jul 03,2022
4
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DO NOT RENT FROM LEEF.
They are the worst estate agents ever. They do not care about their tenants, only about getting money.
Multiple issues with the property and repair works never done, constantly ignore you or say someone will be out to fix the ...
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Jun 20,2022
Jun 20,2022
3
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DO NOT RENT FROM THESE AWFUL PEOPLE!
Awful rental agents! They only care about getting their money!
I had so many issues with the property within the 18 months I was renting from them the boiler broke at least 6 times! They don't answer the phones and ...
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Jun 16,2022
Jun 16,2022
3
people found
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Be ware Do not let leaf properties manage your property!!!! management don’t seem to have a clue what they are doing, I rent a property that is now managed by leaf it’s an absolute nightmare iv been waiting for Maintance doing for past 2 ...
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Mar 09,2022
Mar 09,2022
8
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DO NOT RENT with Leef Property Management. Avoid them and save yourself the stress and troubles.
I had issues from day one, the property had not been cleaned, with grime everywhere (inc. skidmarks in the toilet, food stains on the doors and skirting boards, cat ...
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Dec 11,2021
Dec 11,2021
3
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I lived in my property for 4 years paying rent in advance and being told I was keeping my property in excellent condition when they came for inspection. However I would recommend that everyone steer clear of these guys because:
1. I asked to renew my contract ...
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Nov 15,2021
Nov 15,2021
4
people found
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Very poor customer service. Every time I have called for information they initially didn't provided me with they have been very rude and patronising. would never use them again already fed up of them and I haven’t even been in the property a month!...
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Nov 03,2021
Nov 03,2021
4
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VERY UNPROFESSIONAL, ALL THEY ARE INTERESTED IN IS FOR MONEY TO BE PAID. NEVER RENT FROM THESE AWFUL LOTS. ZERO STAR...
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Aug 02,2021
Aug 02,2021
3
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for two months the heating has not been working, water is dripping on my wall, I informed them every day I wrote them an email, they do nothing to solve the problem, and I pay rent for something I do not use, I am not ...
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Aug 02,2021
Aug 02,2021
5
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Do not let your property through these people. They don’t answer the phone, do not respond and do not carry out essential urgent work immediately. I am appalled by the maintenance service that is offered . I rent one of their properties. Disgusting service. Very ...
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Jul 02,2021
Jul 02,2021
7
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!!!...IF I COULD GIVE 0 STARS I WOULD...!!!
DO NOT RENT A PROPERTY from this company, they do not resolve issues and leave repairs outstanding for weeks at a time and ignore emails.
The property manager Mike is a waste of space he ignores emails and ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:05 AM 16/09/2019 by heather heather
