Since Natalie left, Ellis and Co have gone downhill. The service I have received since she left has been appauling especially by David Benson who is incapable of resolving any of my issues. Paperwork has gone missing. The staff he manages have not turned up for viewings and left potential tennants outside my property in the freezing cold.
David Benson can not be trusted with sending out correct invoices - All Landlords out there be AWARE!. I should have been paying 5% commission as agreed in writing but he overcharged me by an extra 3%. When I tried to resolve this is was extremely unprofessional and ended up putting the phone down on me. [Removed] I will never ever use or recommend Ellis and Co in Stanmore to anybody.