100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Apr 08,2021
Apr 08,2021
1
people found
this helpful
this helpful
This agent is great until you pay the deposit and start paying rent, after that you are just a cash cow. At the very start they forgot to tell me I have a shed available for my use, then gave me wrong key and did not believe me when I said it does not fit. When someone has thrown old paint in front of my shed couple of days later I got checked upon and blamed even though I was not doing any redecoration and even though I said clearly the rubbish is not mine. My cooker broke down and I was asked to move it and to attempt to repair it (?!) and waited a month for a replacement, I chased several times. You will also get checked every 3 months like a naughty kid if you decide to rent with them. Unprofessional, shows how they don't really trust their tenants. I would understand this at the beginning but this was going on through the whole tenancy. When the washing machine broke down we have been promised to get repaid for our launderette costs, we never got fully reimbursed, the washing machine took nearly 2 months to get repaired, again initially I had to chase a lot to at least start the process. To conclude my experience £200 was taken out of my deposit for ''cleaning''. Sadly paying rent on time for 3 years without any complaints does not mean anything. Not to mention that the property we lived in had poor insulation and water was coming in through the walls, but of course it was explained to me that this is not the cause of mould issue we encountered, because mould in the property is caused by us ''breathing''…sure… So clearly when buying my house I automatically took my business elsewhere. I'm glad I don't have to deal with H&M anymore.
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Latest Reviews
8th Apr 2021
reviewed by 'Barbora'
Opening Hours
Address
Homes & Mortgages Estate Agents Ltd
86 High Street
Stevenage
Hertfordshire
SG1 3DW
01438 728444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- SG1
- SG2
- SG3
- SG4
- SG5
- SG6
- SG7
- SG8
- SG9
- SG18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 08,2021
Apr 08,2021
1
people found
this helpful
this helpful
This agent is great until you pay the deposit and start paying rent, after that you are just a cash cow. At the very start they forgot to tell me I have a shed available for my use, then gave me wrong key and did ...
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Jan 21,2018
Jan 21,2018
2
people found
this helpful
this helpful
Highly recommended - for sales, lettings and management. They're managing my properties for nine years now and are true professionals.
Very helpful to both landlords and tenants.
Lee the manager is extremely passionate and motivates the whole team, Sammie, Vicki, Peter and Yolanda.
Absolutely trustworthy!
...
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Comment on agent fees
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Dec 31, 2018
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(1)
Following a free, no-obligation visit we chose Homes & Mortgages to project manage the full renovation of a property ahead of letting.
The project was complex & involved coordinating multiple trades - Lee & the team were polite, professional & transparent throughout.
Homes & Mortgages are now acting as letting agents for the property. Great service & great communication - highly recommended. ...
Neil
Lee
Peter
Louie
Laura
Lee
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:19 AM 31/05/2021 by Peter West
