Our initial experience with Outlook was im afraid to say was not great, there were a few problems and unkept promises. However once our case got handed over to Simon to deal with he did an amazing job. Taking over a customer who already isnt happy due to problems caused by somebody else is never a nice prospect, but Simon did everything he could in order to ensure that the rest of the letting process was easy for us and did so this a smile on his face. He came up with numerous solutions to our problems to find a way which best suited us, and has, to date, always been there to deal with further problems as they have occured.
Although at first we were unsure about using Outlook I would definitely now use them again.