CPS Homes
Cathays, Cardiff, CF24
3.6/5, 33 reviews
61% recommended
88% lettings valuation accuracy
77% lettings fee satisfaction



Property Features


“AVOID...”

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Apr 02,2021
Minithumbdown
By: 'Ryan Pearce'
Apr 02,2021
3 people found
this helpful
AVOID AT ALL COSTS

Refused to acknowledge issues at property despite clear damp issues. Finally sent out a external contractor who confirmed serious issues. Still waiting on property to be repaired, issue now with Environmental Health and The Property Ombudsman.

Just kicking the can down the road until we move out, then it’s the next poor tenant’s problem.

They’ve deleted over 80 negative reviews from previous tenants, look at their account info. Most of their positive ones are from their landlords/clients! Manipulating their figures to con students!
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Was this helpful? Yes
By: CPS Homes
Apr 07, 2021
Dear Ryan,

Thank you for leaving a review.

We’re sorry that you’ve had a less than positive experience with CPS Homes. We're aware that you are in regular contact with our maintenance team, we visited ourselves yesterday and contractors have visited as recently as today.

Kind regards,

The CPS Homes Team.

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Opening Hours
Address

CPS Homes
34 Woodville Road
Cathays,Cardiff
Cardiff County
CF24 4EA
02920668585

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 77% £300 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 14 10 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA
Latest Properties

No Properties

“In my personal opinion this is a letting agen......”

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May 26,2023
Minithumbdown
By: 'Clifford Hulf'
May 26,2023
2 people found
this helpful
In my personal opinion this is a letting agency to avoid. I visited the office a couple weeks ago and there was a full-blown protest outside - apparently they never give back deposits, and a man I spoke to coming out was -also- in dispute ...
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By: CPS Homes
May 26, 2023
View all comments (1)
Hi Clifford, Thank you for your review. To alleviate your concerns, the deposit claim that you refer to was settled by the Deposit Protection Service’s (DPS’) Alternative Dispute Resolution team, which is the dedicated process if a settlement cannot be found between landlord and contract-holder. We provided the DPS with all the evidence we were required to provide for the claim made on behalf of the landlord, and they later paid the landlord the total sum claimed. Occupation contrac ...

“The service from CPS Homes Cardiff has been e......”

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Jan 23,2023
Minithumbup
Florence
By: 'cRAIG'
Jan 23,2023
0 people found
this helpful
The service from CPS Homes Cardiff has been excellent so far. As a new and relatively inexperienced landlord, our property advisor Florence Bailey has been on hand to walk us through the process in a very professional and courteous manner. Florence has responded to our ...
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“Read the guarantor agreement careful - your liability is unlimited...”

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Dec 02,2022
Minithumbdown
By: 'Horrified guarantor'
Dec 02,2022
0 people found
this helpful
If you are planning on being a guarantor for one of their tenancies, you should be aware that your liability is unlimited, and they may claim against your own home. This is what they had to say when asked "There isn’t a maximum amount ...
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Was this helpful? Yes
By: kerry kelly
Dec 07, 2022
View all comments (2)
Based on your comments above about minor damages, I'm unsure why your guarantor agreement states several times that the guarantor must be a homeowner. You wrote in your email to me "One of the requirements is a home owner guarantor due to if the guarantor and tenants didn't respond to the arrears or outstanding charges as a last resort it would be court action and claim against the property." I asked twice for proof of landlord insurance and was told that it wasn't mandatory and was up to the ...

“I recently rented a flat through CPS homes,R......”

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Oct 25,2022
Minithumbup
Rhiannon
By: 'wardia'
Oct 25,2022
0 people found
this helpful
I recently rented a flat through CPS homes, Rhiannon Hughes was in charge of my letting contract. I needed to move in less than a 1 week and Rhiannon made everything smooth. Indeed in 2 days she prepared everything (checked my refs, prepared the contract...) She is ...
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“Needed a place with specific requirements and......”

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Sep 15,2022
Minithumbup
Florence
By: 'Paul Hewitt'
Sep 15,2022
0 people found
this helpful
Needed a place with specific requirements and received amazingly helpful service in finding a place. In a difficult market CPS were great....
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“Disgraceful, they put my family through hell ......”

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Aug 10,2022
Minithumbdown
Tom
By: 'Dolly'
Aug 10,2022
0 people found
this helpful
Disgraceful, they put my family through hell during lockdown. 1 Ruthin Gardens Cathay was damp, mouldy rat infested decomposing rats under floorboards and so much more. CPS took weeks to reply ( after leaving messages several times a week ) and simply said " there is NOTHING we can ...
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Was this helpful? Yes
By: CPS Homes
Aug 12, 2022
View all comments (1)
Hi Dolly, Thank you for leaving your feedback. I’m sorry that you have felt the need to contact us in this way. I’ve had a look back through the notes for your son’s tenancy in 2020 and I can see that an issue with rats was reported to us on 17th April, which led to us raising a job for pest control to attend as soon as possible. As you mention in your review, we were in the midst of a COVID lockdown, which meant there were delays in contractors attending properties across the countr ...

“Service for New Landlord has been great. Adve......”

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Jul 06,2022
Minithumbup
Rhys
By: 'Haydn'
Jul 06,2022
0 people found
this helpful
Service for New Landlord has been great. Advertised and rented my property in the same day. Has been an easy process so far...
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“Professional service. Super quick and Easy fr......”

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Jun 17,2022
Minithumbup
Florence
By: 'Patty'
Jun 17,2022
0 people found
this helpful
Professional service. Super quick and Easy from.staff to Documents. So please to deal with this company. When you move home lots of stress but Florence very friendly hight energy help me to get property as quick as she can possible. same with her team. ...
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“We are delighted with the service provided by...Florence Bailey & Jenna Thomas...”

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May 30,2022
Minithumbup
By: 'Rhiannon Murphy'
May 30,2022
0 people found
this helpful
We are delighted with the service provided by CPS, regarding the rental of our short-term let apartment . The service from the first viewing through to signing the contract has been so well managed and we have been up-dated with the process at every step. Thank ...
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“Funmi from CPS was efficient and got the job ......”

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Apr 22,2022
Minithumbdown
Funmi
By: 'Libby'
Apr 22,2022
0 people found
this helpful
Funmi from CPS was efficient and got the job done although she was quite abrupt to speak to and kept sending important documents to the wrong email despite being repeatedly told the correct email to use (potential GDPR breach). There were some errors in the ...
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“I have always found CPS very efficient and he......”

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Apr 20,2022
Minithumbup
Charlotte
By: 'Sarah'
Apr 20,2022
0 people found
this helpful
I have always found CPS very efficient and helpful. Charlotte has been particularly helpful with maintenance issues and the renewal of the HMO license for our property....
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“CPS Review...”

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Dec 08,2021
Minithumbup
By: 'Sher afzal khan'
Dec 08,2021
0 people found
this helpful
I would like to firstly state that I have been with CPS for last 23 years, my properties have always been rented by CPS well before my expectations, and their management is amazing. I have never had issue with any sorts with tenants and CPS. I ...
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“The maintenance team...”

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Aug 16,2021
Minithumbup
By: 'Charlie'
Aug 16,2021
0 people found
this helpful
The maintenance team are nothing but helpful every time I call regarding an issue. Always dealt with in a good timely manner in a professional manner!...
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“Great service from CPS again......”

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Jul 15,2021
Minithumbup
Ellie
By: 'stephen'
Jul 15,2021
0 people found
this helpful
CPS have been my agent for 14 years and their staff are always proactive and helpful and a pleasure to deal with. They also strive to ensure rental income is a high as possible according to market conditions....
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“Great Customer Service...”

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May 19,2021
Minithumbup
Ellie
By: 'Michael'
May 19,2021
0 people found
this helpful
Swift and efficient customer service from Ellie Quick. Was kind, polite and very helpful in the process from beginning to end....
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“Patch boiler issue...”

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Apr 16,2021
Minithumbup
Patch
By: 'Tomos'
Apr 16,2021
0 people found
this helpful
We had issues in the house resulting in no heating or hot water this evening (17:20). Spoke with Patch. He talked me through how to resolve the issue and offered to come by the house to show us and make sure everything was working right. All ...
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“Great service!...”

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Apr 16,2021
Minithumbup
Jack
By: 'Isabella'
Apr 16,2021
0 people found
this helpful
My housemates and I were looking for a new house to move into and we found one on the CPS Homes website. We were assisted by Jack Murphy and Hannah Potter through the securing and signing process and both of them were very friendly, kind, ...
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“Excellent work from Patch Horrocks....”

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Apr 16,2021
Minithumbdown
Patch
By: 'Remy'
Apr 16,2021
0 people found
this helpful
Excellent work from Patch Horrocks. I emailed at half 8 in the morning about a maintenance issue and by half 9 he assured me a contractor would be attending to help. Very friendly and swift service and always on my side. Really pleased! Thank you Patch!...
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“Maintenance...”

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Apr 16,2021
Minithumbup
By: 'Ben'
Apr 16,2021
0 people found
this helpful
Our email about fixing a flush on our toilet was answered quickly and the job was done to a great standard...
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“Maintenance issue response review...”

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Apr 15,2021
Minithumbdown
By: 'Katerina'
Apr 15,2021
0 people found
this helpful
The agent that responded to my maintenance request was very helpful and I am very happy with the quality of service they provided and the response time....
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“Rented with CPS for the first time this year.......”

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Apr 14,2021
Minithumbup
Patch
By: 'Alaw'
Apr 14,2021
0 people found
this helpful
Rented with CPS for the first time this year. Patch was particularly helpful offering guidance both on the phone and in person at the property. He made the process seamless and nothing was too much trouble....
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“AVOID...”

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Apr 02,2021
Minithumbdown
By: 'Ryan Pearce'
Apr 02,2021
3 people found
this helpful
AVOID AT ALL COSTS Refused to acknowledge issues at property despite clear damp issues. Finally sent out a external contractor who confirmed serious issues. Still waiting on property to be repaired, issue now with Environmental Health and The Property Ombudsman. Just kicking the can down ...
read full review
Attachments

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Was this helpful? Yes
By: CPS Homes
Apr 07, 2021
View all comments (1)
Dear Ryan, Thank you for leaving a review. We’re sorry that you’ve had a less than positive experience with CPS Homes. We're aware that you are in regular contact with our maintenance team, we visited ourselves yesterday and contractors have visited as recently as today. Kind regards, The CPS Homes Team. ...

“Brilliant service!!...”

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Mar 23,2021
Minithumbup
Cath
By: 'Lucy'
Mar 23,2021
0 people found
this helpful
I was let a house for next year by Cath Taylor. She was so helpful giving me all the information I needed about the house I was looking at and it was a very quick and easy process for me to put down the holding ...
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“I had a very positive experience with the CPS......”

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Mar 22,2021
Minithumbup
By: 'PabloK1981'
Mar 22,2021
0 people found
this helpful
I had a very positive experience with the CPS team. Friendly and professional staff. They helped me with a maintenance issue I had and got it fixed very quickly!...
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“After seeing oe views i am a bit worried what......”

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Mar 19,2021
Minithumbup
By: 'Ryan'
Mar 19,2021
0 people found
this helpful
After seeing oe views i am a bit worried what I got myself into, But so far the help from staff has been excellent really friendly and happy to help, I do worry when we can't view the property that it could be a mess ...
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“Cps homes management team- fantastic service...”

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Mar 16,2021
Minithumbup
By: 'Mrs Colley'
Mar 16,2021
0 people found
this helpful
Cps Homes have managed our properties for several years & have always been fantastic. Very professional & hard working team...
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“Students please do not use this company....”

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Jan 28,2021
Minithumbdown
By: 'Annoyed parent'
Jan 28,2021
0 people found
this helpful
My daughter is renting a property from CPS in Cardiff for the 2nd year as a university student. They have been rude and threatening from the outset, sending aggressive texts and emails - and she hasn’t even signed the rental agreement yet (although they ...
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Was this helpful? Yes
By: CPS Homes
Jan 29, 2021
View all comments (1)
Your feedback is very important to us and we'd like to look into this further as to why you left us a low rating. Could you please email us at [email protected] with the full details so that we can investigate. We hope to hear from you soon so we can resolve your issue as quickly as possible. CPS Homes ...

“Trying to rip NHS worker off in a pandemic is......”

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Aug 11,2020
Minithumbdown
By: 'Steve'
Aug 11,2020
5 people found
this helpful
Trying to rip NHS worker off in a pandemic is disgusting - these guys are sick. Walk away.... Rented a flat on Cardiff Bay for three years. No issues to be fair till it was time to go. Took the flat on with stains on ...
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“COMPLETE FRAUDSTERS...”

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Mar 12,2020
Minithumbdown
By: 'Shannon'
Mar 12,2020
7 people found
this helpful
This company are complete fraudsters, stay well clear. We have finally received the remains of our deposit following falsified cleaning claims by CPS homes. Thankfully we videoed and photographed our property prior to moving out which proved that it had been thoroughly cleaned, this supported ...
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Was this helpful? Yes
By: Rate Your Landlord
Jul 04, 2020
View all comments (1)
Would you mind submitting a review on our website? We are frequented by many students and we want to make sure CPS doesn't scam more people. https://rateyourlandlordcardiff.com/ ...

“Knowingly rented out flat with serious damp/mould problem (tried to cover up)...”

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Feb 21,2019
Minithumbdown
By: 'John'
Feb 21,2019
4 people found
this helpful
Rented ground floor flat on Richmond Road. When viewing I asked if there had been damp in the flat, CPS said no there has never been damp or mould in the flat. After 1 week received letter under door from previous tenants explaining how bad the ...
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Comment on agent fees
Too high
Was this helpful? Yes

Landlord Fees

*Fully Managed Service*

Tenancy set-up fee - 60% (including VAT) of a full month’s rent
Monthly management charge –14.4% (including VAT)
Inventory cost (per tenancy) - £115.20 (including VAT)
Registration of security deposit - £28.80 (including VAT)
Tenancy renewal fee - 30% (including VAT) of a full month’s rent

*Rent Collection Service*

Tenancy set-up fee - 60% (including VAT) of a full month’s rent
Monthly management charge - 12% (including VAT)
Registration of security deposit - £28.80 (including VAT)
Tenancy renewal fee - 30% (including VAT) of a full month’s rent

*Tenant-Find Service*

Tenancy set-up fee - 90% (including VAT) of a full month’s rent
Registration of security deposit - £28.80 (including VAT)

Tenant Fees

Letter re: breach of tenancy - £20 inc VAT
Late rent charge - From day 8 onwards, a daily charge equivalent to the Bank of England base rate + 3%.
Replacement key(s)/fob(s)/parking permit(s) charge - The actual cost of key(s)/fob(s)/parking permit(s)
Letter re: unreturned key(s)/fob(s) following temporary loan - £15 inc VAT
Missed appointment charge - £50 inc VAT
Call-out as a direct result of tenant action - £40 inc VAT + contractor/tradeperson’s call-out, labour and/or materials charge.
To end fixed-term early and CPS Homes required to find replacement tenant(s) - 60% of a full month’s rent, subject to the agreement of the landlord. This is the equivalent cost a landlord would typically pay for the sourcing and securing of new tenants.
To end fixed-term early and occupants source adequate replacement occupant(s) - £120 up to two occupants, plus £50 for every additional occupant. Subject to the agreement of the landlord.
Last updated at 14/07/2021, 11:23 AM by Gemma
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:27 AM 13/07/2021 by Gemma

Awards won by CPS Homes, Cardiff CF24 4EA



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