Birchills
Leytonstone, London, E11
4.8/5, 107 reviews
97% recommended
92% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction

“Poor communication, zero professional etiquette...”

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Apr 02,2021
Minithumbdown
Saif
Adam
By: 'Priscilla'
Apr 02,2021
0 people found
this helpful
STAY AWAY - POOR SERVICE, LACK OF COMMUNICATION & PROFESSIONAL ETIQUETTE

If you're looking for an estate agent that will NOT reply to your offer, difficult to get a hold of, with poor client communication then go ahead, but 1st time buyers you've been warned......
As a first time buyer I placed an offer through this estate agent Adam via email attaching all the necessary documents requested on Monday 2nd April. I had received no reply, acknowledgement or feedback till this date. I called the office number many times in subsequent days, just to either speak to a colleague Saif in lettings several times explaining I had left an offer and wanted a response/call back. He assured me he allegedly left several messages with Adam requesting a call back. Understanding that they may be up and down on viewings, I patiently waited for any type of response from Adam after calling the office, emailing, and his mobile.... Needless to say they have left a bad taste in my mouth, hence would rather not spend almost 500k of my hard earned great british pounds on a property where the estate agents are AWOL.

I complained to office and finally Adam later called not to apologise for lack of communication or with compassion for my experience (which as a reasonable person, I would have accepted and turned a new leaf with them) but rather the old school boy excuse of “I didn't receive your calls or email offer........maybe your file was too big” and “if you can't reach me on email or phone [another LOL moment] whatsapp me.” This was almost laughable as I had attached only 1x passport copy, 1x page aip and 1x bank statement as requested not a 100,000,000,000 line excel document. Not to mention the email was nicely in my sent items folder of which I can attach evidence of. I have GDPR concerns which I will be raising as this is sensitive data he is claiming to have not received when I replied directly to their email.

Long story short, I placed a lot of trust in these guys to help guide me through the process of placing an offer etc and felt dejected, stressed, disappointed as a result. The only good I can do is warn others. Think about what you need from an estate agent - basic communication in my opinion is essential.
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Opening Hours
Address

Birchills
742 High Road
Leytonstone,London
Greater London
E11 3AW
0208 530 7141

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 100% £300,500 £1,200,000
Lettings 100% 96% £900 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
37 0 45 1 12 0 5 0 5 2
Areas covered
  • E11
  • IG10
  • E10
  • IG8
  • E18
  • IG9
  • E4
  • IG7
  • IG4
  • IG8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Peter was brilliant to deal with from the off......”

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Apr 03,2021
Minithumbup
Peter
By: 'Tom G'
Apr 03,2021
0 people found
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Peter was brilliant to deal with from the off.... We did the viewing on A Saturday evening and I decided to rent the property, I was very keen to get moved in so Peter went back to his office late Saturday evening and sorted the ...
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“Poor communication, zero professional etiquette...”

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Apr 02,2021
Minithumbdown
Saif
Adam
By: 'Priscilla'
Apr 02,2021
0 people found
this helpful
STAY AWAY - POOR SERVICE, LACK OF COMMUNICATION & PROFESSIONAL ETIQUETTE If you're looking for an estate agent that will NOT reply to your offer, difficult to get a hold of, with poor client communication then go ahead, but 1st time buyers you've been warned...... As ...
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“It was a very Good service and very professio......”

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Mar 22,2021
Minithumbup
Peter
By: 'Tee'
Mar 22,2021
0 people found
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It was a very Good service and very professional, the exchange was done very quickly with no issues. Will definitely use them again....
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“Great customer service!! Very fast & professional!!...”

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Mar 02,2021
Minithumbup
Saif
Adam
By: 'Maria'
Mar 02,2021
0 people found
this helpful
I’m very happy with them. Very quick responsive to any enquiries, very professional and quick process as well. Saif was really helpful from the beginning till end. I highly recommend Birchills Estate as I did not have had no problem whatsoever. Saif made me ...
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“I have used Birchills for a property let rece......”

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Feb 26,2021
Minithumbup
Peter
Saif
By: 'Deanna'
Feb 26,2021
0 people found
this helpful
I have used Birchills for a property let recently for the 1st time . They have been very diligent at dealing with this rental . And accommodating with my requests. You can be really honest and frank with them as to the type of tenant you are ...
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“Birchills found me a good clean tenant who pa......”

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Feb 23,2021
Minithumbup
By: 'Alison'
Feb 23,2021
0 people found
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Birchills found me a good clean tenant who paid me on time every month . There were no void periods , thank you Saif and Adam. Always got back to me quickly and kept me in touch with news about viewings ....
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“I got a awesome experience renting with Birc......”

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Feb 22,2021
Minithumbup
Adam
Saif
By: 'Alexandru'
Feb 22,2021
0 people found
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I got a awesome experience renting with Birchills . they got answer for all you're questions. Wonderful experience , i recommend them...
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“Very impressed by the way Birchills handle my......”

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Feb 22,2021
Minithumbup
Peter
Saif
By: 'Duncan'
Feb 22,2021
0 people found
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Very impressed by the way Birchills handle my business . Both residential letting and sales - first class service .. Saturdays and any time during the week always get a speedy attentive response I can't afford void periods therefore Birchills are my agent of choice . Saif , Peter ...
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“Highly recommended agent...”

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Feb 21,2021
Minithumbup
Adam
By: 'edmund'
Feb 21,2021
0 people found
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Before going with Birchills my parents home had been on the market for nearly a whole year with three different local agents. I had a note through the door from Adam, Manager of Birchills. He was the first of any the agents to truly listen ...
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“I have been working with Birchills for over a......”

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Feb 20,2021
Minithumbup
Peter
Saif
By: 'Abideen'
Feb 20,2021
0 people found
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I have been working with Birchills for over a year and they have been very fantastic. They are one of the best estate agent I have ever worked with as they are very proactive in getting things done. I highly recommend them...
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“Worst experience I ever had i would never eve......”

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Feb 12,2021
Minithumbdown
By: 'Del'
Feb 12,2021
0 people found
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Worst experience I ever had i would never ever go back there, * was the most unprofessional agent I ever dealt with, he made me lose money because he was very eager to rent a property without following the initial agreement which we had I am ...
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“I have used birchillls estate agents to sell ......”

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Feb 03,2021
Minithumbup
Saif
By: 'Mr ahmed'
Feb 03,2021
0 people found
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I have used birchillls estate agents to sell my past 3 properties. They have offered Great service and communication on all of my sales that they have handled . Saif has been great at keeping us updated and making sure things were moving as much as possible. ...
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“Professional company...”

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Jan 21,2021
Minithumbup
Peter
By: 'Ellmiller'
Jan 21,2021
1 people found
this helpful
These people really know their business. Great to work with Peter and Adam Efficient, helpful and honest. Will use this company again....
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“Very professional. Great service. Would highl......”

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Jan 20,2021
Minithumbup
By: 'Arbab'
Jan 20,2021
0 people found
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Very professional. Great service. Would highly recommend. Peter Adam Saif Dev great team. Know their stuff. Have used Birchills for a good few years. For rentals and purchases Have always delivered....
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“HIGHLY RECOMMENDED Outstanding Service...”

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Jan 12,2021
Minithumbup
Saif
Peter
By: 'Timothy Ealing'
Jan 12,2021
0 people found
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Firstly I would like to say thank you to Peter Lawrence and his team. They have all been extremely helpful with the purchase of my new home. I know many people have doubts about purchasing and selling their properties through private estate agencies but Birchills ...
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“A very fast and effective company .The team at Birchills ......”

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Jan 11,2021
Minithumbup
Peter
Saif
By: 'Anwar'
Jan 11,2021
0 people found
this helpful
A very fast and effective company . The team at Birchills are amazing. I would highly recommend any landlord or vendor to use them if you want a job done properly. Guys keep the hard work up. Your the best . Regards Anwar...
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“Have purchased my first dream house threw thi......”

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Jan 09,2021
Minithumbup
Peter
By: 'Marta'
Jan 09,2021
0 people found
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Have purchased my first dream house threw this estate agent and it wasn't without problems but Peter Lawrence made sure all went as smoothly as possible. Will definitely use them in a future...
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“Was a beautiful experience! They are a good t......”

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Dec 30,2020
Minithumbup
Saif
By: 'Daniel'
Dec 30,2020
0 people found
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Was a beautiful experience! They are a good team mate! They are professional and prepared every time to help you! Thank you guys!...
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“Professional, helpful, made my search for a n......”

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Dec 29,2020
Minithumbup
Saif
By: 'Weronika'
Dec 29,2020
0 people found
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Professional, helpful, made my search for a new home a ride in the sun! Would definitely recommend to anyone looking for new property/agents....
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“Great Service...”

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Dec 09,2020
Minithumbup
Saif
By: 'Lakshminarayana'
Dec 09,2020
0 people found
this helpful
First time i heard of lettings agency name called Birchills. But they have shown me good properties as per my requirements. Saif and Adam are very professional and took care of smooth process. Highly recommended...
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“Great team very good end profesional Saif I r......”

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Nov 21,2020
Minithumbup
Saif
Peter
By: 'Viorel'
Nov 21,2020
0 people found
this helpful
Great team very good end profesional Saif I rent the house in 2 day congratulations for this team I m very happy thenk you very much...
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“I’ve rented my flat from Birchills. I’ve foun......”

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Nov 18,2020
Minithumbup
By: 'Harris'
Nov 18,2020
0 people found
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I’ve rented my flat from Birchills. I’ve found them very professional. Their service is quick & simple, all my documentation verification references were done online. Unlike many other agents, the pictures of the flat advertised were recent & genuine. I would strongly recommended everyone to ...
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“Great service to deal with the agent quick r......”

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Nov 13,2020
Minithumbup
Saif
By: 'Tomasz'
Nov 13,2020
0 people found
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Great service to deal with the agent quick response I’m happy to deal with the agent as his very nice were quick thank you...
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“Birchills have been our letting agents for th......”

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Nov 09,2020
Minithumbup
Peter
Saif
By: 'Kane'
Nov 09,2020
0 people found
this helpful
Birchills have been our letting agents for the last 4 years and have been fantastic. So professional and have dealt with any issues quickly. I could always speak with one of the team members on the phone. They respond via email very quickly too. Peter, Adam, ...
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“Birchills for Rent or Buy - EXCELLENT...”

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Oct 26,2020
Minithumbup
Peter
By: 'Ami-Chigwell'
Oct 26,2020
0 people found
this helpful
We rented our house with Burchills for 4 years and only had a 1 x 1week void period despite 3 tenant changes. So when we decided to sell, we gave them the exclusive remit. Despite the challenging market they persevered and managed to get our asking price, and ...
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“Very professional service...”

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Oct 21,2020
Minithumbup
By: 'Stefan'
Oct 21,2020
0 people found
this helpful
This was a let only instruction to Birchills. The photography they took of the property was of excellent quality. They got a good number of people through the door and I was updated as to when each viewing was taking place and the feedback from ...
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“Saif was very involved in the whole renting p......”

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Aug 14,2020
Minithumbup
Saif
Peter
By: 'Iulia'
Aug 14,2020
0 people found
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Saif was very involved in the whole renting process and he was very helpful and professional. They are very responsive and easy going. Keep up with the fantastic work....
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“Excellent...”

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Aug 02,2020
Minithumbup
Peter
Saif
By: 'Monique'
Aug 02,2020
0 people found
this helpful
Peter, Adam and Saif were excellent throughout the whole letting process. Thoroughly professional, friendly and they always kept me updated. I highly recommend them....
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“Great service...”

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Jun 22,2020
Minithumbup
Saif
By: 'Kellie'
Jun 22,2020
0 people found
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The renting process was straightforward, Saif was great - very friendly and helpful. I was able to call and email any questions and they were answered quickly. Very impressive considering that we moved during lockdown....
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“They have nice houses at a good price...”

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May 28,2020
Minithumbup
Saif
By: 'Constantin'
May 28,2020
0 people found
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They have nice houses at a good price compare to actual market. Saif did a great job during our process of moving to the new house and help us a lot with paperwork....
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Staff picture Saif
(41)
Staff picture Peter
(31)
Staff picture Adam
(4)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:30 AM 17/08/2020 by Peter Lawrence

Awards won by Birchills, London E11 3AW


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