In my experience all the staff, including receptionists, are very friendly and helpful. My initial chat with Nick gave me the confidence to go ahead and use their services. Frik and Paul have proved to be not only competent but, just as importantly for me, extremely approachable. Being situated on the development is an additional bonus in my opinion. Having Samuels take care of my letting has taken away all the stress - they are on top of everything and I don\'t have to worry about what\'s needs doing because I know they are dealing with it. I highly recommend them.