First time moving out for myself and partner so had no idea of what to expect from estate agents. Through finding a new home through another agent we realised how incredibly awful this estate agent was and this branch. No communication whatsover. No reassurance. Couldn\'t seem to confirm fees until day before we were due to pay and sign contract. So relieved the property we well going to rent fell through. Guy was hardly ever available to take our calls and never responded to any of our messages. Wouldn\'t ever trust this estate agent. For first time using estate agents we learnt how stressful they can make trying to rent!!