I\'m surprised at the number of 5 stars reviews for HotBlack. They adhere to the estate agent stereotype 100% - sweetness and light at the beginning to get you in, make sure you\'re paying top whack, then once your first month\'s rent hits their bank account they become as elusive as the scarlet pimpernel.
We had it all in our flat, from mice to a broken boiler - and although some of these things are down to the condition of the flat, the way they are dealt with isn\'t. HotBlack dealt with most of our quires with silence - when they do respond after continuous nagging, their solutions were mainly inadequate, requiring the least effort & cost on their part to resolve.
Not to be recommended. I feel genuinely bad for the tenants that HotBlack find to take over our lease; doubtless they\'ll pay more than we did for what is a dilapidated flat run by dilapidated estate agents.