While we viewed some good properties through Douglas Allen, I found their approach very hard sell. From the outset, they told us that we needed to speak to their in-house mortgage broker in order to \'register\' for viewings and to check that we had the finance available for the budget we had specified.
We put in offers on a couple of their properties (being outbid on both occasions) and they made the bidding process a lot more stressful than is necessary. Again, their main interest seemed to be whether we were planning on using their in-house mortgage advisor and conveyancing services which they clearly gain extra commission from.
What agent could do to change your mind?
Not putting pressure on us about where we were taking out our mortgage and conveying services from. With the property we have now purchased, we were not asked for this information until after the offer was accepted. Would have preferred to just show an \'agreement in principle\' if they had wanted to check we could afford the properties that they lined up viewings for.