92% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
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Mar 23,2021
Mar 23,2021
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Sandra and Diana are very helpful. They literally went the extra mile for us! Really did a fantastic Job! Thank you so much!
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Opening Hours
Address
Castor Bay Property
Regal House, 70 London Road
Twickenham
Middlesex
TW1 3QS
020 8892 5656
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 93% | £135,000 | £4,450,000 |
| Lettings | 100% | 99% | £650 | £3,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 0 | 15 | 0 | 24 | 1 | 9 | 0 | 2 | 2 |
Areas covered
- TW1
- KT1
- KT9
- TW2
- TW2
- KT2
- KT8
- TW11
- W4
- TW12
- TW17
- TW18
- TW9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Images & Videos
Featured Review
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Feb 10,2021
Feb 10,2021
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If there were more stars than 5 to award to Castor Bay I would. The service I received from Sandra and Rick when selling my home through them was absolutely outstanding.
Having previously used 3 other estate agents and not even received one single offer. Castor bay ...
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Jan 06,2021
Jan 06,2021
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We used Castor Bay following a leaflet drop by our local agent, Gary Bishop. His approach could not have been more professional, efficient and personal. Gary took everything out of our hands in arranging viewings, photography, measured survey and video tour filming. He went above ...
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Jan 20,2021
Jan 20,2021
1
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My first purchase of a house and I'm very pleased it was with Castor Bay.
Viewing various properties with other estate agents and not having much luck I came across a property on Rightmove with Castor Bay. I had not actually heard of the agents ...
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Nov 02,2020
Nov 02,2020
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If there were more stars than 5 to award to Castor Bay I would. The service I received from Sandra and Rick when selling my home through them was absolutely outstanding. Having previously used 3 other estate agents and not even received one single offer. Castor bay ...
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Mar 23,2021
Mar 23,2021
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Sandra and Diana are very helpful. They literally went the extra mile for us! Really did a fantastic Job! Thank you so much!...
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Mar 26,2021
Mar 26,2021
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We have recently sold our property and Gary was excellent all the way through. We were kept updated at all times and Gary was very friendly, punctual and efficient. We are very pleased with the service provided and would use and recommend Gary again....
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Dec 19,2020
Dec 19,2020
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From the start to the finish of selling our property Gary’s knowledge, experience and with the zero pushy tactics. He made selling our property stress free and EASY. Throughout the whole time Gary was extremely professional and from the first meeting very honest in ...
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Oct 19,2020
Oct 19,2020
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Rick and Sandra run a super Estate Agency. Their approach is professional straight forward honest and inclusive. Sadly other agencies have a tendency to keep people in the dark, not so at Castor Bay. I was respected. Gary secured a good price and worked hard ...
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Oct 18,2020
Oct 18,2020
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We met Gary when we purchased our residential home this year (2020). It was certainly not a smooth sailing transaction, with quite a few bumps in the road with delays due to Covid among other complications. Gary remained professional and calm throughout the stressful times, and ...
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Oct 07,2020
Oct 07,2020
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Excellent service and sold my property for more than others quoted. Very helpful and always in contact. Highly recommend if your looking to sell....
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Oct 06,2020
Oct 06,2020
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I have nothing other than praise and gratitude for Gary at Castor Bay, we were on the market with three other agents who were unsuccessful before he was instructed and once on board he agreed a sale within 7/10 days.
Gary was always upfront, factual, honest ...
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Sep 21,2020
Sep 21,2020
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Gary and his team have been brilliant in setting our house for sale online and getting views while we were going through the Covid19 lockdown and other restrictions.
They were doing a brilliant liaison between us and the potential buyers, while keeping us informed of ...
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May 06,2020
May 06,2020
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We are so glad we chose you as our property agents when it was time to move back to Australia. You’ve been a tremendous support looking after our flat ever since, and for more than 15 years! What a truly awesome team you all are- ...
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May 07, 2020
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Dear Paul,
Thank you for taking the time to write this review and share the experience you have had with our company for over 15 years - time does fly by! I speak for the whole team when I say it is a continued pleasure to look after your rental property and work with both you and Victoria.
- All the team at Castor Bay. ...
Mar 22,2020
Mar 22,2020
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When I first met David I felt comfortable with him straight away. He was extremely professional, friendly and explained everything thoroughly. He regularly updated me on the sale of the house and was always thorough.
It’s been a pleasure using Castor Bay and I ...
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Feb 28,2020
Feb 28,2020
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Castor Bay were brilliant from start to finish, We completed our sale and purchase within 8 weeks. Would highly recommend them!...
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May 07, 2020
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Dear Alex,
We appreciate you taking the time to write a review about your experience with our company and Mark in particular. We hope you are well and truly settled into your property now, and I imagine it is quite a delightful place to during lockdown! Stay safe and all the best, Rick. ...
Feb 04,2020
Feb 04,2020
0
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outstanding, sold our house twice! Was very proactive in ensuring the sale went through in desired timeframe. Easy, honets and direct to deal with. A breath of fresh air we would not hesitate to recommend Castor Bay....
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Feb 11, 2020
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Dear Rosalie,
Thank you very much for taking the time to write a review for us, we very much enjoyed marketing your property and it was a pleasure to work with you and your family. Wishing you all the best in your new home and look forward to keeping in contact.
Regards, Diana & the Castor Bay Property Team. ...
Nov 25,2019
Nov 25,2019
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We recently bought a property through Castor Bay and have subsequently asked Sandra and her team to find us a tenant and manage the rental. As a mortgage broker for over 30 years, I have dealt with many estate agents and I have to say that ...
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Nov 25, 2019
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Dear Chris,
Thank you for taking the time to write a review of your experience with our company. I'm glad we were able to service your property requirements for both sales and lettings. We certainly look forward to working with you again in the future! All the best for now - The Team at Castor Bay Property! ...
Nov 25,2019
Nov 25,2019
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I am selling my property with Castor Bay at the moment and it’s been a totally different experience in comparison to other agents I’ve used in the past.
The team at Castor Bay valued my property fairly and in line with the current ...
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Dec 13, 2019
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Dear Sasha,
Thank you so much for sharing your experience with our company, we appreciate the positive feedback and your kind words! It has been a pleasure working with you and we are looking forward achieving a completed sale on your property and working with you in the future.
Kind regards,
The Castor Bay Property Team ...
Nov 14,2019
Nov 14,2019
1
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Sandra and her team were excellent and really honest with us about the whole process. We agreed four Open House dates and knew that we'd get our best offers within a certain period of time. After one month we'd had several offers, but with the ...
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Nov 20, 2019
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Sarah, thank you so much for your kind words. It was an absolute pleasure working with you and I will miss the wonderful smell of fresh coffee brewing at every Open Home - you did spoil us! Looking forward to working together in the near future. All the best for now - Diana, Sandra & the team at Castor Bay Property. ...
Oct 15,2019
Oct 15,2019
1
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My family had sold a property once before using this agent and although they were expensive they came recommended.
However I was dismayed when the job appeared to have been outsourced to someone else who was not part of their family business but just accepted ...
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Oct 23, 2019
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Dear Robert,
You're free to write any review about our company as you wish, but your behaviour towards any of our team members is unacceptable - hence, the reason we terminated our agreement with you early.
It has been over 4 months since there would have been a reasonable reason to contact anyone from our company, but unfortunately I have learnt that along with your review saga, that you are still persisting to harass, bully and threaten members of the Castor Bay Team.
I suspect you ...
Oct 05,2019
Oct 05,2019
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Castor Bay have been the letting agent for my flat in Twickenham for the past 6 years. During that time they have managed two tenants - with no voids - perfectly. They are consistently polite, friendly and professional and have dealt with any tenant issues immediately ...
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Oct 09, 2019
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Dear Sian, many thanks for your kind words and yes, Tina is an all round superstar! The team and I will certainly miss looking after your property and corresponding with you. Please do let us know if you every need any friendly advice. All the best for now, Diana & The Castor Bay Team. ...
Jun 18,2019
Jun 18,2019
0
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To sell one house at a decent price in a desperately slow market is a great result. To repeat the feat proves beyond doubt that you have complete mastery of your trade.
Sandra sold my house last year, so this year my siblings and I ...
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Comment on agent fees
Good
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May 07,2019
May 07,2019
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Sandra's advice when selling our property was invaluable, and resulted in 6 offers on the table within 10 days of the property going on the market - one of which was over the asking price. Sandra and her team were always available throughout the process to help ...
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Comment on agent fees
Fees are in line with other agents.
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Apr 12,2019
Apr 12,2019
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Sandra is a wolf in sheep's clothing. Very talented at her job and stayed persistent even when our transactions seemed complicated. I will only be using Sandra from here on out, she is fantastic and our go to agent in the UK....
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Comment on agent fees
Good
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Feb 22,2019
Feb 22,2019
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Sandra Tooley at Castor Bay Property/Prestige Realty is wonderful. She is not only incredibly knowledgeable, proactive and very organised but has a lovely manner and her straightforward and honest approach is very refreshing and effective. I would thoroughly recommend Sandra Tooley for any type ...
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Jun 13,2017
Jun 13,2017
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I've been renting a flat for the last four years with Prestige Realty as the letting agent. They have been utterly fantastic to rent from, and a breath of fresh air compared to other agencies.
The team at Prestige were always incredibly professional, very friendly ...
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Comment on agent fees
Good
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May 16,2017
May 16,2017
3
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I have had a lot of experience with agents in the past. But after being let down so badly by another local company who should be banned from this industry, it was literally a breath of fresh air to come across Sandra, & Prestige Realty. I ...
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I bought this house to live in, but am a local landlord. If I moved away I would be more than happy to ask Sandra to manage or sell my portfolio, & am sure I'd be happy with her price, & know I'd be happy with her service!
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Apr 14,2017
Apr 14,2017
1
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What a breath of fresh air! Could not have found a better or more professional agent! Took more trouble and really went the extra mile with advice and action. So many contacts she brought in and worked on to secure the sale....
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Comment on agent fees
Very fair
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Apr 10,2017
Apr 10,2017
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Such a great agency! Would highly recommend. In particular Jo and Diana were an absolute pleasure! Always very quick to respond when I needed anything at all or had any questions....
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Comment on agent fees
Standard
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Feb 13,2017
Feb 13,2017
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Having worked with estate agents many times over last 25 years, selling my houses, I have never received service like this. They are both astonishing! So helpful, kind and most importantly on your side! Sandra and Rick are the only agents I will recommend or use. ...
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Comment on agent fees
I paid the fees gladly. Worth every penny and worked very hard.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:02 PM 31/10/2017 by allAgents
Best Overall Agent in Twickenham 
