Ross was easy to deal with, always listening to what we had to say. He was always straight and honest with his replies to questions etc and positive at all times even when the deal looked like it was falling through.
The only aspect that I found frustrating was very little feedback once the deal was done, although I hasten to add that this comment is to assist to improve their service. I realize that some of the delays are the various solicitors etc and out of their hands, but regular feedback (possibly weekly?) should be encouraged.