67% sales valuation accuracy
67% sales fee satisfaction
75% lettings valuation accuracy
40% lettings fee satisfaction
Mar 19,2021
Mar 19,2021
1
people found
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As a tenant of over a year during covid lockdown. I paid £1050 a month as a single occupant whilst on furlough. Since handing my notice in to leave the property I have had nothing but a bad experience! I had no property check since the day I moved in and now this agency is defending the landlord on things that were not fixed by them over the year and saying that they are now getting quotes on behalf of the landlady to withhold money to repair reasonable wear and tear. I reached out to the owner to try to reason and instead I just got a nasty toned email back defending the agency. This is such a shame because this final hurdle has left a very bad taste in my mouth! They are in control of £1200 of my money and after two weeks, I finally chased it today and they still had not done anything about returning this to me. It was only when I chased it that I then received emails. Firstly calling me by the wrong name, secondly their own marketing photos being in contrast to their end of tenancy report! Abysmal service and I 100% wouldn’t not recommend this agency to ANYONE!!
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Latest Reviews
24th Apr 2024
reviewed by 'Happy In Benington'
23rd Mar 2022
reviewed by 'Selene L'
13th Mar 2022
reviewed by 'Reena Dixon'
17th Feb 2022
reviewed by 'Sharon'
14th Jan 2022
reviewed by 'Leanne Tomlin'
Opening Hours
Address
Mather Marshall
129 High Street
Stevenage
Hertfordshire
SG1 3HS
01438 748007
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £375,000 | £425,000 |
| Lettings | 75% | 40% | £575 | £1,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 10 | 1 | 0 | 1 | 0 | 0 | 5 |
Areas covered
- SG1
- Stevenage
- SG2
- Hitchin
- SG3
- Letchworth
- SG4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Apr 24,2024
Apr 24,2024
0
people found
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My parents bought a property through Mather Marshall and we were very lucky to be dealing with Danielle. Danielle is an absolute star, nothing is too much trouble, she goes above and beyond for the vendor and purchaser and I cannot rate her highly enough. ...
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Jan 24,2023
Jan 24,2023
0
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Managed our rental property for 5+ years, handled everything to do with the tenant including eviction towards the end. The sales team took over and sold within 3 weeks. Great across the board, thanks....
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Mar 23,2022
Mar 23,2022
3
people found
this helpful
this helpful
Mather Marshall is by far the worst letting agent I have ever come across and I once stayed in a house where landlady came by every time before viewings to was black mold off the walls and bathroom floor nearly caved in. From roughly 15 rental ...
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Nov 06, 2023
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(1)
Marther marshall have blocked my e mails and refused to talk to me.They have made up legislation that doesn't exist. Beware,go elsewhere if you want a professional service. ...
Mar 13,2022
Mar 13,2022
2
people found
this helpful
this helpful
TERRIBLE EXPERIENCE with ***,director. Spoke to him about missing payments of rent on 10/03/2022. We are living in the property for the last 6 years never missing rent till last year. I am a victim of a scam which he did not believe. My mother passed away ...
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Feb 17,2022
Feb 17,2022
2
people found
this helpful
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Terrible experience with mather mathews specifically the agent i believe to be sarah and paul one of the directors. First of all Sarah was over 25minutes late to the appointment and then didn't have keys to get into the building. She made no attempt to ...
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Feb 23, 2022
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(2)
It does correlate if you were being honest! Yes you offered me another viewing and then immediately withdrew that when i called both yourself and sarah out for being dishonest and point blank lying to me! Your professionalism is lacking beyond words! This complaint involves you therefore you should let another director handle it that would have been the professional way ....... ...
Jan 14,2022
Jan 14,2022
2
people found
this helpful
this helpful
No boiler for 18 days with a one year old. Landlords, estate agents and contractors all blaming each other. Escalated it * and was told my rent would increase and was threatened with ending the tenancy. Nice man! Nothing but trouble with previous maintenance issues. Avoid at ...
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Jan 20, 2022
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(1)
Thank you for your comments. I would like to address the comment regarding a rent increase. I did say to you that having reviewed your account regarding the heating situation, i noted that you are due a rent increase which was discussed before covid already and therefore by no means was this a threat but confirmation of a previous conversation.
With regards the heating you were not without hot water as you had a functioning immersion heater ( confirmed by our independent contractor ) throug ...
Aug 26,2021
Aug 26,2021
2
people found
this helpful
this helpful
Patronising beyond belief…
Rang up asking to view a property and was denied one by a patronising woman on the other end of the phone who suggested “looking on Rightmove to find cheaper properties yeah?”. Obviously wouldn't have enquired about a viewing if I knew ...
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Oct 06, 2021
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I am sorry to hear you were unhappy the way you have been dealt with.
Every property we rent out we insure the rent for our clients, and the insurance company have very specific criteria on income.
If you put down a holding deposit, and then we carry out the credit check and you do not meet the income criteria you will lose your deposit.
Her intention was not to be patronising but to avoid you losing money, by informing you that based on your income you would need to look for something cheap ...
Mar 19,2021
Mar 19,2021
1
people found
this helpful
this helpful
As a tenant of over a year during covid lockdown. I paid £1050 a month as a single occupant whilst on furlough. Since handing my notice in to leave the property I have had nothing but a bad experience! I had no property check since the ...
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Oct 06, 2021
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(1)
I am sorry to hear of your issues regarding what can only be described as a very difficulty period we have all gone through.
Property inspections were halted during COVID to avoid spreading this dreadful disease and have only recommenced recently ( and in some cases tenants still prefer us not to enter unless 100% necessary )
With regards to the refund of your deposit, our role is represent the Landlord who instructs us to act on their behalf, and we base any deductions on the comparison of ...
Jan 27,2021
Jan 27,2021
0
people found
this helpful
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I viewed a handful of properties with Danielle who was able to give me all the info I needed for buying as investment. Was looking in a different area but she gave me advice on the areas and amount of rent I would get, very ...
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Mar 18, 2021
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Thank you so much for your comments and we are glad that we were able to help in both Buying and Letting! ...
Jan 14,2021
Jan 14,2021
1
people found
this helpful
this helpful
absolutely disgusted by the lack of honesty. They did not turn up to the apointment then they lied to me saying someone else booked the property
Absolutely terrifying by the level of MAFIA in the UK property market and not only. When no REGULATED for ...
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Feb 18,2019
Feb 18,2019
6
people found
this helpful
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Unprofessional, rude, illegal, deceptive, and incompetent. If you are considering renting PLEASE PLEASE save yourselves the hassle, grief, humiliation, frustration, and criminal living conditions. Even with council intervention they persist in their unacceptable business practices. PLEASE consider absolutely ANY other estate agents....
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Comment on agent fees
No issue with fees
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“I have paid these people for top management of my property. I have received diabolical service. I have been insulted publically by a 'director'...”
Nov 15,2018
Nov 15,2018
2
people found
this helpful
this helpful
I am a landlord. I found these people difficult to deal with. They have acted in a threatening manner and have been unable or unwilling to deal with my queries/answer e-mails and phone calls. I paid for their top service and received nothing but ...
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Comment on agent fees
I paid for their top service and received very poor service.
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Aug 06,2018
Aug 06,2018
2
people found
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Firstly, we have been sent an inventory report addressed to a Mr Gary and Mrs Cherly Marsh. We do not know who these people are but can only assume that these were the people who were the previous tenants. Clearly the information was not accurate, ...
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Comment on agent fees
BAD - overcharge and don't know what their doing
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“Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and FrustratingI ......”
Feb 26,2018
Feb 26,2018
4
people found
this helpful
this helpful
Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and Frustrating
I would like to take the opportunity to review Mather Marshall in Stevenage, as I am very disappointed with the service we received. We would like to warn people like us that they are not ...
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Comment on agent fees
Over priced
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Jul 20,2016
Jul 20,2016
7
people found
this helpful
this helpful
I have just had a terrible experience with Mather Marshall over the phone. Interested in a property advised on right move, I emailed them asking to arrange a viewing. Someone called Jack called me and when i told him that I was at work in ...
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Aug 28,2015
Aug 28,2015
5
people found
this helpful
this helpful
We found that right from the beginning they did not have a very good telephone manner. They were very blunt and rude and hated us asking questions. They always slammed the phone down on us abruptly and for viewings they turned up late and never ...
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Oct 14,2014
Oct 14,2014
5
people found
this helpful
this helpful
This very rude estate agents will try to keep as much of your deposit as possible.
Once we left the property in Stevenage they charged us £30 to remove a pack of cards and some headphones. Worst of all they charged us £300 for a small scratch ...
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Oct 18,2013
Oct 18,2013
4
people found
this helpful
this helpful
I rented a bedsit from this agent in 2009. From start to finish they were unhelpful and the property was not in a pristine condition when I moved in but it was all I could afford. The bathroom was original (the property was built in the ...
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Apr 09,2013
Apr 09,2013
5
people found
this helpful
this helpful
Please please people, I would advise you stay away from Mather Marshall letting agents in Stevenage, Hertfordshire. They are the most despicable, most Rude, most unfriendly, most useless letting agents that ever existed on human planet. At first they portrayed friendly and niciestness just to ...
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What agent could do to change your mind?
Get rid of all the agent, then take on new people with good attitude and human friendly.Attached Filesnbsp;
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Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 20/03/2023, 12:09 PM by Danielle Chambers-FrenchComplaints Procedure
Mather Marshal prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Stage One – Branch Manager
All complaints should, in the first instance, be directed to the Branch Manager for the office you have been dealing with. He or she will endeavour to acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Two – Director
If you remain dissatisfied, you may address your concerns in writing to the following Director Paul Mather within one month of the response from the Branch Manager. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.
Stage Three – The Property Ombudsman
After you have received a response from the Director and if you are not satisfied with his proposed resolution, you can contact The Property Ombudsman Service. Please refer to contact details below.
Address:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Email: [email protected]
Telephone 01722 333306
Please note that you must do so within twelve months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 11:09 AM 20/03/2023 by Danielle Chambers-French
Stage One – Branch Manager
All complaints should, in the first instance, be directed to the Branch Manager for the office you have been dealing with. He or she will endeavour to acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Two – Director
If you remain dissatisfied, you may address your concerns in writing to the following Director Paul Mather within one month of the response from the Branch Manager. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.
Stage Three – The Property Ombudsman
After you have received a response from the Director and if you are not satisfied with his proposed resolution, you can contact The Property Ombudsman Service. Please refer to contact details below.
Address:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Email: [email protected]
Telephone 01722 333306
Please note that you must do so within twelve months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Property inspections were halted during COVID to avoid spreading this dreadful disease and have only recommenced recently ( and in some cases tenants still prefer us not to enter unless 100% necessary )
With regards to the refund of your deposit, our role is represent the Landlord who instructs us to act on their behalf, and we base any deductions on the comparison of the check in and check out report that is carried out by an independent company.
During these difficult times, getting quotes for works etc has taken far longer than usual and apologise for the delays you encountered.