I found them to be very friendly and reliable. Unlike many other agents they are prepared to go the extra mile and make take the hassle away from you in managing a property. They screened the tenants excellently and therefore the tenants were very well behaved and very reasonable people. They made regular checks to the property and I never received any hassle from anyone. I would say that these are the best agents in the West London area providing good tenants and a second to none customer service.