We had our property for sale with the Eastbourne office and accepted a 2% fee. We expected a Gold service. Our experiences turned out to be far from our original expectations.
We weren\'t told that the property had been put on the web, or shown any advertising. When we went online and found that the house advertised. The photographs were appalling the main picture of the house showed more of the grass verge, footpath and the wall at the front of the house. This made a large three bedroom look like a small cottage as it was so far away. Some pictures of the inside were no better.
On contacting the office we asked for them to be retaken and to see the brochure. We were given an A4 printed sheet. At no time had we been asked to OK the sales particulars. We had to keep contacting the office to get them to give us progress reports.
We got a sale. However, the sale fell through, as our buyers, buyer had a heart attack and could not proceeded.
Suffice to say that we were not kept informed as to what was happening with our buyers. The heart attack information turned out to be a discussion between the two estate agents involved. We had no further help or information from King & Chasemore and cancelled our sale in early November. We received an unsigned letter two or more weeks (as the date in the letter was illegible), after the cancellation period to acknowledging our wish to cancel the contract. This is just a prƒÂ©cis of our nightmare with King & Chasmore!