This estate agent is slippery. Beware. Apart from trying to pull a fast one over cleaning at the end of the tenancy (and then trying to threaten with court action instead of the deposit dispute service), they used regular tactics like always responding to the second tenant; if you raise a question, they\'ll respond to your flatmate. Similar bullying tactics occurred throughout the tenancy. At the end of the tenancy, they gave viewings without authorisation ¢â‚¬â€œ we had suspected, and it was proved by setting a sound-activated recorder during the day. Also, they can\'t write in complete sentences.
What agent could do to change your mind?
Be honest and helpful instead of bullying and generally slippery.