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Jan 12,2013
By: 'Chulin'
Jan 12,2013
91 people found
this helpful
I would advise anyone to stay away from this suit-and-tie company and keep looking elsewhere, even if the property is tempting. They are the less transparent agent I had to deal with so far (along with suit-and-tie Keaton\'s probably)

I am very thankful to allgents site for finding out beforehand what I could expect from Dexter\'s.
We were lucky to check the reviews on this site the day before we gave them an offer for a property in south London, so at least we were ready for what was going to come next. The offer was considered literally \'generous\', as it was just a few pounds away from the asking price. However things started to go wrong when they explained their requirements, mainly that we should sign a 20 to 24 month contract with a breaking clause, because the landlady wanted "long-term tenants" (who does not??- we also want to be comfy there, but you cannot predict the future). The breaking clause would force us to pay 20% of the remaining rent independently of whether we could find someone else to replace us at the property, or even the amount of time we had been in the property for - i.e if we break the contract on the 7th month, we pay 20% of the remaining 13 months rent even if we or them find someone else to replace us!
I cannot believe that they can even get away with this sort of conditions from a legal point of view, but it seems that estate agents can impose as many abusive clauses as they like. We obviously said that we would not sign anything longer than 12 months and that we were very unhappy about the conditions of the breaking clause.
The icing on the cake came when they asked me -through the phone and before signing anything! -for a credit card number to prove that I was a committed prospect tenant. I objected to this and they clarified that they would not be taking any money nor carrying out any credit checks, but it was just to prove my commitment to the landlady. I explained again that if they were not planning to do anything with those credit card details there was no reason for me to provide them and it would not make any difference. They told me that not giving them would be a deal breaker, so I insisted that I would not give that information no matter what until we could sign something on paper, since I was not even their customer yet. Finally they said they would still present the offer to the landlady. He then didn\'t get back to me.
We found another flat with more reasonable people.

They did not have a clear idea of what furniture was going to stay in the property and rushed us through the viewing once they saw that we were talking to the current tenants. I would advise anyone to stay away form these very dodgy estate agents.
What agent could do to change your mind?
They should have shown us the property properly, show a genuine interest in us as customers, not asking for credit card details and be far more flexible with the conditions.
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By: Louise
Jan 14, 2013

I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to, we can discuss the situation directly and try and resolve any outstanding issues for you.

I will look forward to hearing from you.


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137 Lavender Hill London
Greater London
SW11 5QJ

020 7350 1300

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