I rented with Edenvale when I first moved to Manchester. Having rented with other agents, I can now refelect on my time with Edenvale as one of the most traumatic, frustrating and worrying times with any letting agent.
After livign in the apartment for a week, we noticed the wooden floor peeling up. After a day or two we ntoiced water seeping up from the floorboards.
We notified Edenvale immediately, and they said someone would come and chek it out. No one ever did. We went to their offices and complained. Quite frankly they didn\'t care. They had our money and us held in a contract.
After a month of complaining we recieved a bill from United Utilities for £600+. We queried this and they did a water check.
Afgter investigation it transpired that the washing machine Edenvale fitted was not fitted correctly and water was leaking from there.
We contacted Alison O\'Connor (the manager/director0, by this time, water had started enetering the bedrooms.
They failed to do anything until we threatened reporting them to trading standards, health and safety. They sent a cleaner round and a plumber to fix the leak. However, this was after endless telephone calls, trips to their office and a £600 water bill.
At the end of the contract we elft due to Edenvale aka shambles-vale. They charged us for the damaged caused to the floor, whicch was due to their dodgy plumbing and failure to take action when we reported the problem.
They are an absolute NIGHTMARE and I cannot believe they are still around, playing their same tricks.
(Also, when we visited the property before letting it, there was a broken window pane. We asked if it would be fixed as it was dangerous and would also mean heat would escape through there. They said it would. Needless to say, it was still broken when we left at the end of a year contract. Oh yes, they charged us for that too.)
What agent could do to change your mind?
They should give up, close shop and stop treating people like animals once they are tied in a contract.