Mannamead, Plymouth, PL4
4.9/5, 1137 reviews
99% recommended
98% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

“Great service in a challenging time...”

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Mar 13,2021
Minithumbup
Katherine Lane
Fiona Wetton
By: 'M Hepworth'
Mar 13,2021
0 people found
this helpful
My Wife and I decided it was a good idea to change jobs and move across the country during a covid lockdown. We looked at rental properties in Plymouth but found that the market at the time wasn't very good so we decided to jump onto the property ladder. As first time buyers and people who where a 5 hour drive from Plymouth Cross Keys where very supportive and helpful.

Due to covid my wife and I wanted to limit the amount of viewing we did in Plymouth and the amount of time we were there. Thanks to the clear information and photos on the website we were fairly confident that we wanted the house before viewing the property. The addition of a virtual tour really helped get a good idea of the property before viewing. Our one criticism is that we would of liked more time in the property on viewing but the covid situation is to blame and not Cross Keys.

Throughout the whole buying process Cross Keys were very helpful and supportive and helped drive the sales process forward. All the staff I spoke to were very friendly and I got the impression they cared and wanted to assist as much as they could. Cross keys (Danielle Gibbons) even recommended a fantastic mortgage broker to me who really helped us find a mortgage at a time when the market was very challenging for first time buyers.

On occasion Cross keys failed to return a call or two but overall we are very happy and in the future we would have no hesitation to use cross keys again.
Was this helpful? Yes
By: Katherine Lane
Mar 17, 2021
Thank you so much for your kind words Matthew, Congratulations and best of luck in your new home!

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Opening Hours
Address

Cross Keys Estates
Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £22,000 £30,800,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
94 0 170 5 507 5 314 4 35 3
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA
Latest Properties
Images & Videos

“Lovely staff and great service...”

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Apr 10,2021
Minithumbup
Jo Rees
Lynne Duncan
By: 'Casey'
Apr 10,2021
0 people found
this helpful
When looking for our new property Jo, Lynne and the team we're really helpful and friendly and guided us through the process to find a really nice place that suited our needs. The whole team were really efficient throughout. Great service from a great team. ...
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“All the staff at Crosskeys have been brillian......”

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Apr 09,2021
Minithumbup
Fiona Hardie
Jon Curtis MNAEA
By: 'Nikki'
Apr 09,2021
0 people found
this helpful
All the staff at Crosskeys have been brilliant very professional helpful and friendly .I would highly recommend them to anyone looking to sell their house ,As over the past 17 years they have sold 6 property's for me and I have always had great service....
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“Truly outstanding team.Everyone single team ......”

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Apr 09,2021
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Javed'
Apr 09,2021
0 people found
this helpful
Truly outstanding team. Everyone single team members will go above & beyond to help the need for customers requirements. Whole team was very supportive during this unprecedented times & they followed the Government guidelines perfectly during home viewings...
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“Buy to Let Purchase Plymouth...”

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Apr 08,2021
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'John'
Apr 08,2021
0 people found
this helpful
Undertook a number of local viewings in Plymouth in Dec 20 with intent to Buy to Let with Cross Keys providing the final property we purchased. Throughout the whole conveyancing process Cross Keys personnel, mainly Danielle Gibbons, provided an excellent service to us as buyers and ...
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“Thank you so much to Cross Keys for helping u......”

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Apr 08,2021
Minithumbup
Fiona Wetton
Lynn Daw
By: 'Charlie'
Apr 08,2021
0 people found
this helpful
Thank you so much to Cross Keys for helping us find our home. The whole team were so helpful anytime I needed to ring up or any support, thanks Fiona for all your viewings and for Lynn for pushing the sale through as quickly as ...
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By: Lynn Daw
Apr 08, 2021
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Thank you Charlie, we hope you will be very happy in your new home Lynn & Fi xx ...

“Excellent Team....”

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Apr 08,2021
Minithumbup
Danielle Gibbons
Rob Down MNAEA
By: 'joanne'
Apr 08,2021
0 people found
this helpful
They worked really hard for us. We had lots of viewings. Easy sale. Lovely friendly staff team. Highly recommend Crosskeys....
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“I have nothing but praise for the whole of th......”

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Apr 08,2021
Minithumbup
Jon Curtis MNAEA
Danielle Gibbons
By: 'Kay'
Apr 08,2021
0 people found
this helpful
I have nothing but praise for the whole of the crosskeys team. Jon came to value my property and take photos and was my initial contact and was very helpful. I then had Danielle as my main contact throughout the sale. It turned out to ...
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“Cross keys has been brilliant from the moment......”

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Apr 08,2021
Minithumbup
Fiona Hardie
Jon Curtis MNAEA
By: 'Lisa'
Apr 08,2021
0 people found
this helpful
Cross keys has been brilliant from the moment we enquired about putting our property to selling within less than a week!!! Very friendly and approachable people. Fiona Hardie has been exceptionally excellent with us when selling our house and has gone above and beyond for ...
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“Cross Keys Estates have an outstanding team....”

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Apr 08,2021
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Robert'
Apr 08,2021
0 people found
this helpful
Cross Keys Estates have an outstanding team of professional staff who are falling over themselves to be helpful. I received constant live updates on all progress of the sale, and every question was answered promptly and clearly. Fiona Hardie's advice was particularly valuable....
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“Friendly and highly professional service...”

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Apr 06,2021
Minithumbup
Jon Curtis MNAEA
Katherine Lane
By: 'Rebecca'
Apr 06,2021
0 people found
this helpful
Friendly and highly professional service from Jon and the team at Crosskeys. They make the whole process easy as they are approachable, knowledgeable, friendly and have a great online sale process system so you can log on at anytime and see where you are in ...
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By: Jon Curtis
Apr 06, 2021
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Thank you so much Rebecca for your lovely review, it has been a real pleasure helping with your move and we would all like to wish you all the very best for your new life in Exmouth! ...

“As a newly single parent this was the first t......”

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Apr 06,2021
Minithumbup
Lynne Duncan
Jo Rees
By: 'Sarah'
Apr 06,2021
0 people found
this helpful
As a newly single parent this was the first time of contacting an agency alone. The service was five star from the first phone call I made. All of my concerns were answered without hesitation and I was out at ease through the whole journey ...
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By: lynne duncan
Apr 06, 2021
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Thank you Sarah for the lovely review. We all hope that your move in goes well and that you will be happy in your new home. ...

“Excellent and friendly service......”

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Mar 30,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Liz Taylor'
Mar 30,2021
0 people found
this helpful
Excellent and friendly service, as a tenant looking to move house the whole process has been clear and simple with plenty of help with any queries...
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By: Joanne Rees
Mar 31, 2021
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Liz, thank you so much for your kind comments, it is really appreciated. I am sure you are going to be very happy in your new home. ...

“Great start to my Let...”

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Mar 24,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Sammi'
Mar 24,2021
0 people found
this helpful
First called Cross Keys Lettings on a Friday to enquiry about a house, I was in desperate need to move after having my little boy who is now 5months old. I was able to view the property on the Monday, and by Tuesday they had ...
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By: Laura
Mar 26, 2021
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Thank You Sammi for your lovely review, we hope you and the little one will be very happy there! ...

“I am so glad I went to Cross Keys estate agen......”

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Mar 24,2021
Minithumbup
Lynn Daw
Danielle Gibbons
By: 'Teresa'
Mar 24,2021
0 people found
this helpful
I am so glad I went to Cross Keys estate agents. Why...because they are fabulous at keeping in touch both by email and telephone. They have a PROPERTY FILE where you can look to see how the sales progression is going which is extremely ...
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By: Lynn Daw
Mar 27, 2021
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Thank you for the lovely comments Teresa. All the best Lynn :-) ...

“Excellent customer service - very friendly an......”

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Mar 23,2021
Minithumbup
Fiona Hardie
Lynn Daw
By: 'Julie'
Mar 23,2021
0 people found
this helpful
Excellent customer service - very friendly and responsive. We have sold two properties through Cross Keys and although it took a while to get an offer, they never gave up and kept in touch to offer advice on how to improve viewings. The virtual tours ...
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By: Lynn Daw
Mar 24, 2021
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Thank you for the lovely review Julie, wishing you all the best :-) ...

“As a tenant, you spend a considerable amount ......”

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Mar 23,2021
Minithumbup
Laura Grubb
Jo Rees
By: 'Adam'
Mar 23,2021
0 people found
this helpful
As a tenant, you spend a considerable amount of your hard earned wage each month on a place to just live. Any business receiving that much money should treat that individual extremely well. Cross keys estates absolutley does not fall short of this. They have ...
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By: Laura
Mar 26, 2021
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Thank you for such a lovely review Adam! We wish you all the best for the future. ...

“Cross Keys Estate Agents have provided us wit......”

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Mar 17,2021
Minithumbup
Jon Curtis MNAEA
Danielle Gibbons
By: 'Colin'
Mar 17,2021
0 people found
this helpful
Cross Keys Estate Agents have provided us with a first class service regarding both a property rental and also a sale. They are helpful and friendly, but above all, have a professional and straightforward approach. Many thanks for all your help...
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By: Danielle Gibbons
Apr 08, 2021
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Thank you so much for your kind review Colin! We really appreciate it. Wishing you all the best for the future. ...

“Valuer was rude and undervalued house....”

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Mar 17,2021
Minithumbdown
By: 'Paul Mattock'
Mar 17,2021
0 people found
this helpful
We had cross keys in to value our house. They gentleman who came in was extremely rude. He also undervalued the house as said it was worth £185k but we sold for £215k. Would not use again and would avoid....
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“Great service in a challenging time...”

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Mar 13,2021
Minithumbup
Katherine Lane
Fiona Wetton
By: 'M Hepworth'
Mar 13,2021
0 people found
this helpful
My Wife and I decided it was a good idea to change jobs and move across the country during a covid lockdown. We looked at rental properties in Plymouth but found that the market at the time wasn't very good so we decided to jump ...
read full review
Was this helpful? Yes
By: Katherine Lane
Mar 17, 2021
View all comments (1)
Thank you so much for your kind words Matthew, Congratulations and best of luck in your new home! ...

“Jo and Laura were great throughout the proces......”

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Mar 09,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Greg'
Mar 09,2021
0 people found
this helpful
Jo and Laura were great throughout the process and really helped us achieve our goal of renting a property! Would recommend to anyone!...
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By: Laura
Mar 26, 2021
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Thank You for your kind words Greg, we hope you will be very happy in your new home. :) ...

“An excellent and communicative service...”

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Mar 06,2021
Minithumbup
Fiona Hardie
Katherine Lane
By: 'Sam'
Mar 06,2021
0 people found
this helpful
An excellent and communicative service, I have been kept well up to date with the details of the purchase throughout....
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By: Danielle Gibbons
Mar 16, 2021
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Thank you for your kind review Sam! :) ...

“Well where do I start! Firstly I'd like to sa......”

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Mar 05,2021
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Abbie'
Mar 05,2021
0 people found
this helpful
Well where do I start! Firstly I'd like to say a huge thankyou to Rob and Katherine for finding us our beautiful first home! Secondly Katherine for all her help and hard work throughout the whole process, she kept me updated constantly and was also ...
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By: Katherine Lane
Mar 17, 2021
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Thank you so much Abbie, we hope you're settling into your new home well :-) ...

“Crosskeys helped me sell my property. The ser......”

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Mar 05,2021
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Dan Crowther'
Mar 05,2021
0 people found
this helpful
Crosskeys helped me sell my property. The service I received was friend, efficient and very professional. My thanks goes to the entire team but special thanks to Danielle and Fiona of whom I had most dealings....
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By: Danielle Gibbons
Mar 16, 2021
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Thank you so much for your review Dan! :) ...

“Cross Keys exceeded our already high expectations!...”

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Mar 04,2021
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'Michael @ Fineline'
Mar 04,2021
0 people found
this helpful
Cross Keys exceeded our already high expectations! We recently engaged Cross Keys for the sale of our professionally refurbished property in Plymouth. They were great from start to finish! Their marketing (brochures and online) was crisp and modern. Their online portal was very useful for ...
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By: Fiona Hardie
Mar 04, 2021
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Hi Michael, thank you for your lovely review. Myself & team really do appreciate this. we look forward to helping you in future. All the best & speak soon. ...

“Fabulous,A breath of Fresh Air:...”

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Mar 04,2021
Minithumbup
Fiona Hardie
Jon Curtis MNAEA
By: 'Michelle'
Mar 04,2021
0 people found
this helpful
Fabulous,A breath of Fresh Air: having mistakenly gone with a internet estate agent with disastrous results and very little feedback, no sale after nearly 3 months I was little concerned. But the service I received from Cross Keys from the beginning was above and beyond. ...
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By: Danielle Gibbons
Mar 16, 2021
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Thank you so much for your kind review Michelle, it is greatly appreciated. Wishing you all the best for the future :) ...

“excellent service! From start to finish all t......”

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Mar 03,2021
Minithumbup
Jo Rees
Jack Merriott MNAEA MARLA
By: 'James'
Mar 03,2021
0 people found
this helpful
excellent service! From start to finish all the staff were professional, efficient and so friendly and supportive. I wouldn’t hesitate in recommending cross keys to anyone looking at renting a property....
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By: Jo Rees
Mar 05, 2021
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Thank you for your lovely comments, we wish lots of luck in your new home. ...

“Thank you Cross Keys, thank you Laura, Jo and Lynn 😊🤗...”

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Mar 01,2021
Minithumbup
Laura Grubb
Jo Rees
By: 'Ramona'
Mar 01,2021
0 people found
this helpful
Cross Keys is a very serious letting agency company that helped me to get my dream home. Thank you Laura Grubb, Jo and Lynn for all the support in obtaining my new home. I am looking forward to recommend the Cross Keys agency to all ...
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By: Joanne Rees
Mar 06, 2021
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Thank you for your kind words, we are sure you will be very happy in your new home. ...

“My initial dealings was with Lynn, who was re......”

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Mar 01,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Vicci'
Mar 01,2021
0 people found
this helpful
My initial dealings was with Lynn, who was really great helping me to book a viewing for the property. She attended with me and gave me a tour of the property and answered all my question.... and offered lots more info! She instructed me how ...
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By: Joanne Rees
Mar 06, 2021
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Thank you so much for your lovely review, myself and the team really appreciate it. Many thanks ...

“House sale...”

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Mar 01,2021
Minithumbup
Jon Curtis MNAEA
Jack Merriott MNAEA MARLA
By: 'Margaret'
Mar 01,2021
0 people found
this helpful
Jack, Jon and the Sales Team provided excellent service throughout the sale process. Their calm approach and attention to detail was exemplary and nothing was too much trouble....
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“5 star service.Kept informed throughout all ......”

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Feb 19,2021
Minithumbup
Jack Merriott MNAEA MARLA
Danielle Gibbons
By: 'JP'
Feb 19,2021
0 people found
this helpful
5 star service. Kept informed throughout all stages of sale. Negotiated a good price for property. Very knowledgeable and pleasant to deal with. Highly recommended!...
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By: Fiona Hardie
Mar 01, 2021
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HI Jp. I just wanted to say thank you on behalf of Danielle and Jack for their lovely review. It really is appreciated. Thanks again . ...
Staff picture Jack Merriott MNAEA MARLA
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Staff picture Jon Curtis MNAEA
(173)
Staff picture Rob Down MNAEA
(252)
Staff picture Craig McMillan Duncan
(34)
Staff picture Danielle Gibbons
(203)
Staff picture Fiona Hardie
(112)
Staff picture Jo Rees
(104)
Staff picture Lynne Duncan
(74)
Staff picture Laura Grubb
(67)
Staff picture Katherine Lane
(58)
Staff picture Lynn Daw
(28)
Staff picture Fiona Wetton
(17)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates

Branch - Mannamead, Plymouth, PL4