My initial experience was terrible as there was no one assigned and it took more than a month for someone to contact me to respond to my queries and issues. Again the first response on most items was "we will check with the landlord and get back to you" when these were items part of the signed agreement so they just needed to be operationalized.
Having said that once the ball got started and Elaine was assigned, since then the experience has been quite good. She was able to get most of my issues resolved and sorted.
So far so good fingers crossed for the future