Shirley, Solihull, B90
1.2/5, 383 reviews
7% recommended
43% sales valuation accuracy
23% sales fee satisfaction
45% lettings valuation accuracy
20% lettings fee satisfaction

“Undoubtedly the worst company I have ever com......”

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Mar 11,2021
Minithumbdown
By: 'Stephen Burke'
Mar 11,2021
1 people found
this helpful
Undoubtedly the worst company I have ever come across. I would suggest if you have discrepancies with this company, file a complaint and then file the complaint with the property ombudsman who will should agree a compensation amount.
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Opening Hours
  • Open: 24/7
Address

Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 43% 23% £25,000 £3,500,000
Lettings 45% 20% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 48 0 37 22 157 1 37 1 78
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“No stars, The agent in Bootle liverpool lied......”

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Apr 08,2021
Minithumbdown
By: 'Tennant'
Apr 08,2021
0 people found
this helpful
No stars, The agent in Bootle liverpool lied to us and said it had been cleaned after viewing via video. Mold and fungus growing in kitchen under sink, Smell of urine through out the house, leaks in kitchen, broken sockets. Food in the oven, mold ...
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“Worst people i have ever dealt with. Spent ti......”

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Mar 30,2021
Minithumbdown
By: 'Shazia Khan'
Mar 30,2021
0 people found
this helpful
Worst people i have ever dealt with. Spent time looking online and arranging viewings which kept getting cancelled without any explanation. I called and was assured it has happened in error, however it continued to happen. I had a called from one of the agents: ...
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“Do not use these liars.Cowboy agent who lie ......”

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Mar 28,2021
Minithumbdown
By: 'Luke Everson'
Mar 28,2021
0 people found
this helpful
Do not use these liars. Cowboy agent who lie and take advantage without informing buyers of honest reviews of the homes they are selling!!!!!...
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“Poor communication throughout, misinformed by......”

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Mar 23,2021
Minithumbdown
By: 'Emma'
Mar 23,2021
0 people found
this helpful
Poor communication throughout, misinformed by purple brinks local expert, fobbed off by customer services, maintenance and general repairs requests conveniently get wiped. Very disappointing experience all round....
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“Arrogant and unprofessional salesman...”

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Mar 15,2021
Minithumbdown
By: 'Skye'
Mar 15,2021
3 people found
this helpful
We didn't use Purple Bricks but our seller did and we feel compelled to write a review. Whereas we received exemplary service from our estate agent, PB left a lot to be desired, in particular the case handler Keiron who was rude, arrogant and unprofessional. ...
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“They talk a good game, but the reality is terrible....”

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Mar 15,2021
Minithumbdown
By: 'Rhiannon Jayne Marshall'
Mar 15,2021
1 people found
this helpful
They talk a good game, but their true colours show quickly enough. Local property agent Marcus Goode changed the price listing on my property without my consent, then when I made a complaint about him doing so phoned me up to berate me for having ...
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“Undoubtedly the worst company I have ever com......”

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Mar 11,2021
Minithumbdown
By: 'Stephen Burke'
Mar 11,2021
1 people found
this helpful
Undoubtedly the worst company I have ever come across. I would suggest if you have discrepancies with this company, file a complaint and then file the complaint with the property ombudsman who will should agree a compensation amount....
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“Terrible experience, bad service, poor client......”

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Mar 09,2021
Minithumbdown
By: 'Naghmeh Nassiri'
Mar 09,2021
1 people found
this helpful
Terrible experience, bad service, poor client management which resulted in waste of time and achieved nothing. I wish I had gone with traditional estate agent. Purple bricks put few pictures on the web and sitting on a chair waiting for its luck to come! They ...
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“One word - shambolic!...”

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Mar 08,2021
Minithumbdown
By: 'Emily Summerson'
Mar 08,2021
0 people found
this helpful
An absolute shambles! This was my first (and hopefully last) experience attempting to buy a property through purple bricks. 'Area agent' didn't have a clue what she was doing - i wouldn't trust her selling any of my properties that for sure! They called me ...
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“I wrote a review on Trust Pilot of the bad ex......”

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Mar 05,2021
Minithumbdown
By: 'Adam'
Mar 05,2021
2 people found
this helpful
I wrote a review on Trust Pilot of the bad experience I received trying to book a viewing using Purple bricks. They have made me edit my review 5 times now. They will flag anything they can to keep a bad review hidden. Mine was initially ...
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“Do not sign with purple bricks...”

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Mar 04,2021
Minithumbdown
By: 'Rüth'
Mar 04,2021
2 people found
this helpful
We registered with purple bricks 5 months ago. In which time they have managed to get 5 viewers in a highly desirable neighbourhood a flat which was well presented. In which time 85% of all similar properties had sold above asking price. We had to do our own ...
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“For Buyers to read...”

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Mar 03,2021
Minithumbdown
By: 'Niran'
Mar 03,2021
2 people found
this helpful
This companies performance personally is poor with their housing management. Found a beautiful house in Andover with a nice garden and enough room for our big family( sp11 6wz, picket twenty, 18 Bridle Close), which I was 100% confident in buying but there where other people interested ...
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“They engage in conditional selling...”

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Feb 24,2021
Minithumbdown
By: 'cc'
Feb 24,2021
1 people found
this helpful
They engage in conditional selling by telling the seller you are not a qualified buyer if you refuse their broker. They will also reject any other bids from you to ensure the buyer who uses their services has their offer accepted. Avoid at all costs ...
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“Unprofessional, unreliable and disorganised. ......”

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Feb 18,2021
Minithumbdown
By: 'Mel'
Feb 18,2021
2 people found
this helpful
Unprofessional, unreliable and disorganised. Do not use Purplebricks! The agents put little to no effort in trying to sell your property once they have your money and when confronted they just lie and get defensive. The app is useless and not helpful. Stay clear of ...
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“Absolutely dreadful company to deal with rip ......”

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Feb 10,2021
Minithumbdown
By: 'Maria'
Feb 10,2021
1 people found
this helpful
Absolutely dreadful company to deal with rip off listed our house with wrong details price, number of bedrooms, took our boards away after we complained yet still invoiced us for listing our property for 1 month with incorrect everything can't believe our experience with purple bricks...
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“Martyn Robson - Terrible!...”

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Feb 05,2021
Minithumbdown
By: 'Tom'
Feb 05,2021
1 people found
this helpful
Martyn Robson - Stockton on Tees Mistake within property description (incorrect date for open day) resulted in mass confusion and in turn had a terrible adverse effect on my properties introduction to the market. Problem was dealt with terribly, passed from pillar to post to ...
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“If you're a buyer, steer clear from Purplebri......”

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Feb 03,2021
Minithumbdown
By: 'SteerClear'
Feb 03,2021
2 people found
this helpful
If you're a buyer, steer clear from Purplebricks. Firstly, the sellers arrange their own viewings so on occasion I have shown up for a viewing only to be stood up because the seller forgot or couldn't make it. Worse yet, I went through the process ...
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“Poor service and not very helpful....”

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Feb 01,2021
Minithumbdown
By: 'Geoffrey'
Feb 01,2021
1 people found
this helpful
Poor service and not very helpful. Paid upfront and continued to chase for payment even after sold! The after sales service never got in touch unless I chased....
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“Exceptional Poor Service...”

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Jan 27,2021
Minithumbdown
By: 'Delahunty'
Jan 27,2021
1 people found
this helpful
Exceptional Poor Service They won't communicate, they won't admit their faults and they certainly won't pay you what you're owed... They hang up the phone on you, and refuse your calls when you call back... Heartbreaking and frustrating to be treating anyone like this... Please ...
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“Terrible experience. Don't believe the hype. ......”

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Jan 26,2021
Minithumbdown
By: 'Eric'
Jan 26,2021
1 people found
this helpful
Terrible experience. Don't believe the hype. The whole process as you sign up is designed to protect PurpleBricks from you, their own customer. I complained on the grounds that the services were not provided as described and certainly not professional. Sadly, once you sign up, ...
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“These guys are a joke.....…bunch of liars, sc......”

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Jan 25,2021
Minithumbdown
By: 'peter'
Jan 25,2021
2 people found
this helpful
These guys are a joke.....…bunch of liars, scammers and thieves... These guys are a joke.....We had tenants leave our house in November (2020) and tonight (22/1/21) they have informed us that we are not getting money owing (in excess of £400) and it is our fault ...
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“Rude agent and booking viewing close to impossible!...”

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Jan 25,2021
Minithumbdown
By: 'Estera'
Jan 25,2021
1 people found
this helpful
I've tried to book an appointment to see the property to buy a few times. Every time I choose viewing suitable for myself (and also available in the system to book) I get information that my viewing is rescheduled for a very different time. It's ...
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“Worst customer experience ever. I had a viewi......”

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Jan 23,2021
Minithumbdown
By: 'Sidiqullah'
Jan 23,2021
0 people found
this helpful
Worst customer experience ever. I had a viewing confirmation in 72 lonsdale road bolton for 15 minutes and I was only 5 minutes late. The viewer showed an aggressive attitude and didn't let us view the property. After we left for home disappointed, the same viewer rang me ...
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“Lack of communication, complete ignorance...”

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Jan 15,2021
Minithumbdown
By: 'Malwina'
Jan 15,2021
3 people found
this helpful
I have been a landlord with Purple Bricks since March 2020. First property manager was excellent, fantastic manners and open communication. He left and Hardev Johal took over! It's been appalling since. I have an ongoing complaint that has been raised in late November due to ...
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“have given 1 star as otherwise the forum woul......”

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Jan 12,2021
Minithumbdown
By: 'Ellie'
Jan 12,2021
2 people found
this helpful
have given 1 star as otherwise the forum wouldn't let me post. my property has had about 10 different 'managers' within the 3 years it's been with them. the rent is never paid on time - it sits in their account until they can be bothered to transfer ...
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“Use Purple Bricks at your peril...”

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Dec 31,2020
Minithumbdown
By: 'Stephen'
Dec 31,2020
9 people found
this helpful
first they will try and tell you they are the best value estate agents, then they will over value your property by a few thousand . They don't tell you but its hidden in the small print that you either pay up front or pay at ...
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By: Michelle Walsh
Jan 08, 2021
View all comments (1)
I haven’t heard from Purple Bricks since the first day in December. I have sent Dustin a message but still no response in over a month. The solicitor received all or documents signed and completed on 16th December. The buyer has tried to get in touch with Purple Bricks to chase it up. I can’t bra red solicitors yesterday and he said he apologised and explained he was waiting on a document from Land registry but he just so happens to have received it right now. He said he will get it over to ...

“I don't even want to give them 1 star, I lite......”

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Dec 16,2020
Minithumbdown
By: 'Emily'
Dec 16,2020
6 people found
this helpful
I don't even want to give them 1 star, I literally do not understand how this company have got such good reviews on Trust Pilot. Have been trying to view a house- had to cancel first appointment due to work so understand that was a pain ...
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“Great agency until the first problem. They ha......”

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Nov 30,2020
Minithumbdown
By: 'Attila'
Nov 30,2020
2 people found
this helpful
Great agency until the first problem. They have no problem solving skills, i had no cold water in the property for over 4 months, and the agency did nothing about it however i requested for a repair at least 10 times. I moved out a month ago ...
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“Con Artists... Take your money and vanish.On......”

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Nov 23,2020
Minithumbdown
By: 'Rebecca'
Nov 23,2020
3 people found
this helpful
Con Artists... Take your money and vanish. Only speaking from Doncaster views... If you get a guy called Jonathon as your agent then I'm really sorry in advance. He came and took photos on HIS PHONE. He kept on promising me that the advert was ...
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“Suspicious offer....”

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Nov 20,2020
Minithumbdown
By: 'Kim'
Nov 20,2020
5 people found
this helpful
I viewed a property all went very smoothly. Then I put forward an offer that's when things started to get suspicious. I was contacted by the agent and asked “is this your final offer”. Obviously you offer what you think the property is worth and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 13/12/2017 by allAgents

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