As a Consumer Psychologist, one of the key areas I work with is developing sales teams to perform to their best ability in reaching sales targets and achieving customer satisfaction. Stephanie is a prime example of how \'it should be done\'.
In a nutshell, she is a complete delight! She is very skilled in a number of areas, but one of her key strengths is her overall communication style and use of language. People generally hate being \'sold to\' and at no stage did we hear any typical \'sales language\'. She has a \'natural/warm\' style, showing genuine interest in the buyer\'s needs and showcasing the property\'s value and benefits in a professional and friendly manner. Stephanie answered the majority of our questions with ease and offered to follow up and get back to us on matters that needed further investigation (of which she did within the hour), great industry knowledge. Another key attribute is her ability to manage the sale process and the stress involved with dealing with a number of parties for a successful completion. She is also extremely helpful and has continued to be after the sale has been completed. It was a pleasure to deal with her and what a prime example of customer service excellence! Well done Stephanie, you\'re a credit to the organisation and they\'re lucky to have you.