Terrible estate agents and nasty staff. They are very threatening, condescending and mostly always rude. Highly pushy sales people, and a league of their own in being horrible to tenants. They send nasty sms\'s such as we will charge you £117 if you don\'t provide us with your utility bills, etc. Avoid at all costs.
What agent could do to change your mind?
Be respectful for a start. Get the staff trained on customer interaction. Review your policies and for a moment think something else other than just making money. Stop being pushy and concentrate on customer service. I could go on...