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Mar 04,2021
Mar 04,2021
5
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this helpful
They forged my signature and locked me into a fixed term contract.
Do not go with this company.. I had to fight my right to leave.. it has taken for me to withhold my rent to finally get some response..
Me and two others at the house we rent have been addressing a number of issues with the property for over a year.. nothing has been done about it at all, our kitchen has water pouring in every time is rains.. we have windows that don't even fit the frame so draft comes in. We have rodent problems .. those issues over a year and a half later are still issues.
They will quite happily blame the landlord for these problems but my final problem with them is the tipping point.
I called mid November to tell them would no longer like to live there because my housemate is stealing from me.. I was told to email their main email address to get the issue escalated.. no response.. I emailed the lady in charge of the property, Fiona at your Plymouth branch who called me and said that I cannot move because I was on a fixed term contract and that she would like to invite me to the office to sign the tenancy agreement. They let my other housemate move no problem.
A week or two later I get an email saying that I still cannot move because I'm in a fixed term contract... a contract they have admitted that I've not even signed yet when they invited me to go in.
I call them mid December to ask if they think it's acceptable that I've not had any response and I spoke to a young lad who clearly had NO idea what he was doing and said he'd call me back around lunch time... nothing. I called them back up to ask them if I'll still get a call back and was told, oh sorry, he'll call in 10 minutes.... NOTHING.
I them left them a voice mail, with my name, the property, my issue and my number... just like preamble said to do... nothing, no response.
I then eventually got a call back in JANUARY!!? Was it because of my issues? ... no.. it was because I'd withelf my rent which I gave them full notice to the young lad I'd spoken to that I'd be doing. Obviously he hasn't relayed the message to anyone.
Fiona in the Plymouth mutley branch called me about this.. I'd said to her that I've already called and emailed numerous times and that not only am I not living with my thieving housemate, they haven't done a single thing we asked.. I've been waiting 5 months for a lock on my door because of said thieving housemate, and that I've waited 3 months for any response. During that conversation I pointed out that I've not actually signed the contract and I'll be moving out before the end of February whether they like it or not.. it was at this point she said "you have Esigned it" ..
WHAT?!?! I didn't sign your contract, check your emails.. you NEVER sent me the contract to sign.
Do not go with this company, complete liars, will use delay tactics and will commit unlawful acts to get/do what they want.
A complete disregard to the reasons I want to move and only care about lining their pockets. You can keep my deposit, I'll actually pay to make sure I'll never have to hear their name again.
FYI... signing something on someone's behalf without their knowledge is ILLEGAL.
Do not go with this company.. I had to fight my right to leave.. it has taken for me to withhold my rent to finally get some response..
Me and two others at the house we rent have been addressing a number of issues with the property for over a year.. nothing has been done about it at all, our kitchen has water pouring in every time is rains.. we have windows that don't even fit the frame so draft comes in. We have rodent problems .. those issues over a year and a half later are still issues.
They will quite happily blame the landlord for these problems but my final problem with them is the tipping point.
I called mid November to tell them would no longer like to live there because my housemate is stealing from me.. I was told to email their main email address to get the issue escalated.. no response.. I emailed the lady in charge of the property, Fiona at your Plymouth branch who called me and said that I cannot move because I was on a fixed term contract and that she would like to invite me to the office to sign the tenancy agreement. They let my other housemate move no problem.
A week or two later I get an email saying that I still cannot move because I'm in a fixed term contract... a contract they have admitted that I've not even signed yet when they invited me to go in.
I call them mid December to ask if they think it's acceptable that I've not had any response and I spoke to a young lad who clearly had NO idea what he was doing and said he'd call me back around lunch time... nothing. I called them back up to ask them if I'll still get a call back and was told, oh sorry, he'll call in 10 minutes.... NOTHING.
I them left them a voice mail, with my name, the property, my issue and my number... just like preamble said to do... nothing, no response.
I then eventually got a call back in JANUARY!!? Was it because of my issues? ... no.. it was because I'd withelf my rent which I gave them full notice to the young lad I'd spoken to that I'd be doing. Obviously he hasn't relayed the message to anyone.
Fiona in the Plymouth mutley branch called me about this.. I'd said to her that I've already called and emailed numerous times and that not only am I not living with my thieving housemate, they haven't done a single thing we asked.. I've been waiting 5 months for a lock on my door because of said thieving housemate, and that I've waited 3 months for any response. During that conversation I pointed out that I've not actually signed the contract and I'll be moving out before the end of February whether they like it or not.. it was at this point she said "you have Esigned it" ..
WHAT?!?! I didn't sign your contract, check your emails.. you NEVER sent me the contract to sign.
Do not go with this company, complete liars, will use delay tactics and will commit unlawful acts to get/do what they want.
A complete disregard to the reasons I want to move and only care about lining their pockets. You can keep my deposit, I'll actually pay to make sure I'll never have to hear their name again.
FYI... signing something on someone's behalf without their knowledge is ILLEGAL.
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Opening Hours
Address
Miller Countrywide
77 Mutley Plain
Mutley Plain,Plymouth
Devon
PL4 6JJ
01752 668242
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 3 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
- Plymouth
- SALTA
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mar 01,2024
Mar 01,2024
0
people found
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Mutley plain team sold our apartment very quickly. Very professional and friendly. Would recommend Miller countrywide to anyone selling or buying....
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Jul 14,2023
Jul 14,2023
0
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Ellie was amazing from start to finish, lo e the new place ,everything I needed to do was explained in full and she also helped where I was experiencing difficulties, she was just brilliant....
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Mar 04,2021
Mar 04,2021
5
people found
this helpful
this helpful
They forged my signature and locked me into a fixed term contract.
Do not go with this company.. I had to fight my right to leave.. it has taken for me to withhold my rent to finally get some response..
Me and two others at ...
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Oct 09,2020
Oct 09,2020
4
people found
this helpful
this helpful
Good Morning,
I would like to bring to your attention that absolutely horrific way that I have been treated by your Plymouth branch on Mutley Plain. I pay for a fully managed service with yourselves and I have nothing but trouble with yourselves and since ...
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Aug 02,2015
Aug 02,2015
0
people found
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I cannot recommend Miller Countrywide in Mutley Plymouth highly enough. At the start of our search for a property in Plymouth we registered with numerous agents and details of properties started to flow through quite quickly. However, what set Millers apart was the fact that ...
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Jul 30,2015
Jul 30,2015
3
people found
this helpful
this helpful
The investment property we are in the process of purchasing was marketed by Millers, and Countrywide emailed us an offer to manage the property at a discounted rate straightaway, even before our offer had been accepted. This might sound fantastically efficient, but, for various reasons, ...
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May 15,2015
May 15,2015
5
people found
this helpful
this helpful
This agent's have been completely lacklustre in all aspects of our Tenancy and now 6 weeks into the rent we have only just managed to get them to agree to send out the inventory.
On the move in date the whole process was very unprofessional with ...
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Jun 19,2014
Jun 19,2014
8
people found
this helpful
this helpful
This was my first experience of using a letting agent. Because Miller Countrywide are a well known name, I decided to let my apartment through them. Big mistake. Lots of chat, but very little action. They did not manage the property very well or, as ...
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What agent could do to change your mind?
They could have done their job better in all aspects. The Tenancy Agreement clearly stated that periodic checks were to be carried out. If they had done this, then they would have realised how badly the apartment was being cared for. They need to be more responsive to landlord's requests for information. Being rude and dismissive on the phone is not the correct way to behave.Attached Filesnbsp;
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Aug 31,2011
Aug 31,2011
14
people found
this helpful
this helpful
(Branch is now located on Mutley Plain, Plymouth).
It was my great misfortune to rent a property through Miller Country Wide Lettings. Inept and rude staff, the manager being the worse offender! Our landlord was of the same view and has since discontinued using Miller ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 3:42 PM 03/08/2015 by Shawnie Curno
