the council tax is the respocibility of the tennant, all you would have to do is provide the local authority with a copy of the tenancy agreement proving they lived there......in short if its not your bill you wont have to pay it, it should be difficult to prove this to the council, you cant really blame the agency

OMG more lies! We have not received any refund whatsoever from Citiquays for the final years fees! You guys are unbelievable!

To be honest with you all, that whilst there are some items on this list referred to that was clearly related to the tenant doing and nothing to do with Citi Quays, unfortunately even taking these into account, the items that we clearly did not take control of for the landlord far out way the ones that were the tenants thought and most of the items listed by this landlord are a fair statement of facts that we had let him down on and not performed a good and fair service, especially for someone that was not living in the country whilst all this was going on. We did however give the landlord a full refund of the last years fees collected by us that he had paid, in the hope that it would reduce some of the expense the landlord had incurred as a result of our mishaps.
Sorry again 20b Turners Rd