Jan 09,2013
By: 'Roman'
Jan 09,2013
0 people found
this helpful
Absolutely terrible experience. They let us a room, but for the first three days we slept in a different (smaller) room because they lost the keys to our room. They hired a guy to change the locks in the room but didnt pay him (he told us). After we got our keys we still couldnt use the room because we didnt have a bed for a week. They kept lying to us about the bed being on its way everytime we called them (if they bothered to answer the phone, which was not often). Then we wanted internet (which we paid for) but didnt get it for a month because there were unable to make a deal with internet company. During our 6 months tenancy (from which we had internet for only 5 months) it happened twice that they stopped paying for the internet so the company cut us off. They sent us 4 threatning sms about us not paying them because they cant keep their accounting.

They lie, not answer phones/emails and even dont go to established meetings for viewing (one of the agents stood up a couple waiting for room viewing, the girl was pregnant). They are incompetent and cause unecessary pain.
Was this helpful? Yes
By: Oliver Smith
Sep 20, 2013
All I can do is apologise for the poor service you have received in the past, and promise to new tenants we now pride ourselves on the service we provide, emails are responded to within the hour and there is always someone available to take calls during office hours. Outside office hours we have a 24 hour hour emergency line for any faults or problems.

Jane Clarke, Patricia Linares, Sara Sharland, Peter Ali, Oliver Painter and Magda De Klerk no longer work for Homes in London.

We are in the process of turning things around at this agency, we are under new management, and as an agency that only rents property that it owns, we are taking pro active maintenance on our properties very seriously.

Our properties are currently undergoing a program of refurbishment and we are providing all our new staff with a comprehensive training program, we do not enter property without giving 24 hours notice.

We always make sure that we protect deposits with DPS or TDS - and provide tenants with reference numbers.

Just one email of many since we have changed management is below:

Hi Oliver,

It's great to hear and seel these positive changes at Homes in London . The service before was awful, I was especially angry with Jane and Sara.

I wanted to ask, will you need access to the rooms here at 313 Cambridge Heath Road for any broadband or other work to be done? Reason being I will be going away on holiday some point in the near future,


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