65% sales valuation accuracy
80% sales fee satisfaction
0% lettings valuation accuracy
81% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Sep 15,2020
Sep 15,2020
0
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Very good agency who is responsive. We lived in a rented flat for 2 years and were very happy with their services. They replaced fridge, sorted out issues quickly.
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Latest Reviews
21st Nov 2023
reviewed by 'özkan'
15th Jun 2022
reviewed by 'Ali'
20th Apr 2022
reviewed by 'Stephanie'
8th Sep 2021
reviewed by 'MR Doyle'
6th Aug 2021
reviewed by 'Sophie Mathieu'
Opening Hours
Address
Pearl & Coutts
3rd Floor9 White Lion Street
Islington,London
Greater London
N1 9PD
020 7843 3788
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 65% | 80% | £0 | £0 |
| Lettings | 0% | 81% | £850 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 25 | 8 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Nov 21,2023
Nov 21,2023
0
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RUN AWAY
Never do business with this company. I've never encountered something this bad in my life. They don't care about any of your problems. They are just calling you for money. They don't care even if water flows over your head....
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Jun 15,2022
Jun 15,2022
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We rented our flat through Pearl & Coutts for just under 6 years, and we were very impressed with them. Dorian in particular is very personable, approachable, helpful and great with communication. No issue was too small, he always kept in touch with us, and repairs were ...
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Apr 29,2022
Apr 29,2022
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I have rented many properties in London through many agencies and Pearl & Coutts have been the most easy and efficient to deal with. All issues I encountered were remedied rapidly, thanks to the swift response rate and action of Dorian. He handled all issues as ...
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Apr 20,2022
Apr 20,2022
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Very strange experience! Sammy does not seem to know much about anything. We have no hot water and wants us to call the previous tenant, why? We are renting from from them. He has a very detached, can’t be bothered attitude. Even the keys ...
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Sep 08,2021
Sep 08,2021
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Pearl & Coutts has been my landlord for 10 years plus.
They are a large property business, however they provide a friendly personal service and are always on hand to assist. Highly recommended....
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Aug 06,2021
Aug 06,2021
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One year after, we are still missing Dorian. He has been really outstanding over our stay at Greyhound Road. We had a great relationship, he was always quick to respond and always found a way to solve the issues. We have rented few flats in ...
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Mar 10,2021
Mar 10,2021
2
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Extremely disappointing experience so far, especially with Angela from Pearl & Coutts. When I have called her at least 10x due to a large outstanding utility and hydro balances and leave a voice note and many many emails, she still hasn’t gotten back to me. ...
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Sep 15,2020
Sep 15,2020
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Very good agency who is responsive. We lived in a rented flat for 2 years and were very happy with their services. They replaced fridge, sorted out issues quickly....
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Jun 21,2020
Jun 21,2020
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The best estate agency I have dealt with since I moved to London. The entire commercial team (Dorian, Angela & Hannah), and particularly Dorian Black, were very assistive from the very beginning of our collaboration. Extremely prompt in his responses, polite, friendly, flexible and into the ...
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Jan 21,2020
Jan 21,2020
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We have been in our flat for four years and been very happy with dorian and his team. They have always responded to issues or queries incredibly quickly and we will miss them. Sadly we cannot take Dorian and his team with us to our ...
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Nov 22,2019
Nov 22,2019
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Friendly agents. Always very prompt in responding and fixing any building/flat maintenance issues.
Rent a flat twice with them. Highly recommended!...
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Oct 12,2019
Oct 12,2019
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Excellent estate agents, Dorian Black in particular. Always timely and polite in response, always willing to help with any flat issues and honest!
Whenever they needed to inspect the flat, for health and safety etc, always flexible in timings and did not disturb occupants. People ...
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May 23,2019
May 23,2019
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My son has recently been a tenant in one of Pearl & Coutts properties. The property was well maintained and the service from Pearl & Coutts was excellent....
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Jan 03,2019
Jan 03,2019
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Wanted to share my experience with Dorian Black and his team. Whilst renting a flat from Persl & Coutts on Fitzrovia. Every quiry was handled in a timely matter and resolved to my liking. Always completed the work requested and followed up with me as wel. ...
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Dec 07,2018
Dec 07,2018
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I just want to give a big shout out to Pearl & Coutts and Dorian Black in particular. Whenever anything goes wrong in my flat I get an immediate response - even outside office hours! - and the problem is solved on the spot. I really ...
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Comment on agent fees
No idea.
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Dec 07,2018
Dec 07,2018
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I just want to give a big shout out to Pearl & Coutts and Dorian Black in particular. Whenever anything goes wrong in my flat I get an immediate response - even outside office hours! - and the problem is solved on the spot. I really ...
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No idea.
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Aug 20,2018
Aug 20,2018
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I rented a property for 2 years through Pearl and Coutts, my direct contact was Dorian. It has been a pleasure to deal with him, very professional, friendly and quick to respond with a request.
I would highly recommend, it was a shame I could not ...
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May 28,2018
May 28,2018
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I rented a studio flat in central London from Pearl & Coutts for 3 years, and found the rent to be quite fair considering the location.
The residential team were always professional, friendly, and helpful. I dealt with Darren, Hannah, Angela, and Dorian and always had a ...
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May 13,2018
May 13,2018
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I would like to give thanks to Dorian Black. Since he took charge of my tenancy, everything was perfect. He is a trustworthy person....
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Nov 29,2017
Nov 29,2017
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All the people we dealt with (Dorian, Darren, Hannah, Angela) were very friendly. They were very quick with all the necessary repairs needed from time to time as we lived in the flat for more than 4 years. Very happy with the service they provided! Would ...
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Nov 13,2017
Nov 13,2017
0
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Super friendly when contacted, easy to get hold of and responsive when called upon. I would always recommend P&C!...
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Comment on agent fees
Good, affordable!
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Nov 06,2017
Nov 06,2017
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I have just finished my tenancy with Pearl & Coutts and can say without hesitation that this has been the best landlord-experience I have had. I initially took out a 1-year tenancy agreement with P&C for a high-spec, newly-remodelled 2-bed flat in a converted library-building ...
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Comment on agent fees
Were made clear up-front, and were totally fair!
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Jul 04,2017
Jul 04,2017
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In the 6+ years I rented off P&C I always had a more than satisfactory level of service from them. Dorian is a great guy and very professional. Any issues were always efficiently dealt with. I'd definitely recommend them and use them again. Thanks for ...
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Comment on agent fees
Very good
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May 22,2017
May 22,2017
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We lived in a one bedroom flat let from Pearl and Coutts for almost six years and were more than happy with their service throughout that time. Dorian Black managed our tenancy and we found him to be very prompt in responding to any issues ...
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May 06,2017
May 06,2017
1
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I have rented a flat from Pearl and Coutts for the last five years and have found them to be very helpful and courteous. Any issues were dealt with promptly and all the staff I have experienced have been polite and efficient. I would highly ...
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Comment on agent fees
Good
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Apr 26,2017
Apr 26,2017
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Pearl and Coutts are the best agents we have dealt with ever! They are landlord and agent for the flat we are in. Perfect service always....
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Comment on agent fees
Fees are very reasonable.
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Apr 23,2017
Apr 23,2017
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Pearl & Coutts are by far the best landlord I've ever had. They have always been helpful, friendly and efficient....
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Mar 20,2017
Mar 20,2017
2
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I lived at their property in centtral london for 3 years. Massive mice and rat problem and damp issue they refused to pay to sort out. * was very rude and has a 'vicky pollardesque' attitude. disgusting person to communicate with. they tried to make up lies ...
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Comment on agent fees
very expensive, being in london is not an excuse.
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Aug 25,2016
Aug 25,2016
3
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Do not rent from Pearl & Coutts!!! 25 days after leaving the flat I am still chasing for them to return my deposit. I waited at the flat 3 mornings after our tenancy to return the keys, they did not show to collect them. They then tried to ...
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What agent could do to change your mind?
The fees are reasonable but the lack of support post signing the lease agreement and the delay in returning my funds is disgraceful.Attached Filesnbsp;
Comment on agent fees
The fees are reasonable but the lack of support post signing the lease agreement and the delay in returning my funds is disgraceful.
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Feb 19,2016
Feb 19,2016
4
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Do not enter ANY lease with these corporate bullies, 3 years after ending a commercial agreement and paying over £4000 'repairs' of on they are still aggressively chasing £1800 for spurious claims.Avoid at all cost commercial or private - they are unscrupulous bullies!!!...
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AppallingAttached Filesnbsp;
Comment on agent fees
Appalling
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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