ludlowthompson - Finsbury Park, London, N4

I am also now writing to ARLA and TPOS as I think Ludlow Thompson are clearly in breach of both Codes of Practice and even when I point this out they don't care. I originally received a so-called response to my complaint from C**** V********. As I say, the response showed he hadn't even read my complaint let alone thought about it. So I emailed customer services and asked for the decision to be reviewed. Another director contacted me and told me I would receive a response within 7 working days in accordance with their complaints procedure. After 19 working days (and several chasing emails) I finally received a response today. From C**** V********! Amazingly he was satisfied that his own previous decision had been completely fair! Not only is it procedurally improper for someone to review their own decision in this way, he hadn't even pretended to reconsider his decision. In fact he regurgitated the original decision word for word even though the reason I asked for a review was because the original decision was inadequate.

This company are just unbelievably awful. I understand that ARLA and TPOS are interested in hearing about dodgy practices like this so I completely agree - write to them because complaining to Ludlow Thompson gets you nowhere.

Hopefully word of mouth will also make a difference - I know for certain none of my friends or colleagues would go near Ludlow Thompson after hearing about how little regard they have for their customers.

ADMIN NOTE: Person's name has been removed.

AJ, you couldn't be more right. I have been dealing with a complaint against Ludlow Thompson since June 2009, and cannot get an email response from them despite the internal complaints procedure. But when I post something here, they respond quickly, asking me to email. Very annoying!!

I've been dealing with the manager in the Oval branch as well, and he has been rude and demeaning to me every time we've spoken. I'm a tenant with ludlow thompson, and I am convinced that my landlords don't know how badly I've been treated, but they refuse to give me their contact details (again, in breach of numerous laws and the TPOS code). I moved into a flat with them in June, and am still waiting to resolve issues that were agreed to be dealt with in the tenancy agreement.

I've taken my complaint to the property ombudsman, and suggest you do the same. Maybe if we all complain they can do something about ludlow thompson's behaviour.

Why are Ludlow Thompson using their resources to put posts on this site telling people to email customer services rather than employing people who might actually read the emails sent to customer services and perhaps even reply?! At the first stage, the manager of Oval office sent an insulting response betraying the fact he hadn\'t spent a single minute thinking about my complaint. So I did as LT always suggest in response to these posts and sent another email to customer services. I was told I would receive a response within 7 working days in accordance with their complaints procedure. Guess what, that was more than 7 working days ago and I\'ve heard nothing! This company is a shambles.

Dear AJ

We are sorry to read your comments and that the communication to resolve your issue has failed to meet your expectations. We invite you to reply to the letter you mention so that we can deal with it. The correct channel for complaints is customerservices@ludlowthompson.com
We regret we are unable to identify individuals from this forum and can only deal with issues if directed to us.

I am in the process dealing with ludlow thomson at the and they are exactly like you described. I thought I was being sensitive but they use these bullying tatics and was very rude on the phone when things doesn't go their way. But they were all really nice to start with. Now that I have realize I don't want to do business with them it is too late I have lost my reservation fee and they are trying to make me pay another 500 pounds to cancel my application, something I was made aware of at all! After I resolve this problem I will never deal with them again.