100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction
Feb 09,2010
Feb 09,2010
5
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I would strongly urge any landlords in the Finsbury Park area not to use Ludlow Thompson. They will find you tenants quickly but from that point on their eyes are on the commission and they seemingly have no interest in checking the tenants' references or listening to your instructions.
In my case, they found tenants quickly and told me that the references had all come back absolutely fine. I am a first time landlord so I did not know I had a right to see the references and they did not provide me with a copy. It transpired that they had uploaded a reference report onto their online portal but no-one bothered to tell me about this portal or send me login details so I didn't even know it existed until a week before the tenancy was due to begin - helpful.
When I eventually saw the reference report I realised that the tenants' previous landlord references all said "N/A" - hardly comforting! One of the tenants had rented before so I was concerned that all the references came up as N/A and they had also failed the rent ratio (LT's affordability test). So the assurances I had been given that the references were "absolutely fine" was a load of cobblers - I had no positive references from any previous landlords and by their own standards, one of the tenants couldn't afford the rent.
Did LT understand my concerns? Of course not! At this late stage I tried to at least insert a break clause into the tenancy agreement to give me some protection - in response I was told it was too late as LT had already signed a copy on my behalf! I had asked to see the agreement myself and I believe they had no right to sign it on my behalf before showing me a copy - I have since discovered that very few agents do this.
When I asked the agent dealing with the letting to speak to the tenants and ask if they would be willing to add a break clause, he flatly refused, even though he is supposed to act on my instructions and not vice versa. If you complain they just get aggressive and act like you're being a pain. In fact, when I asked twice for a copy of their complaints procedure they refused to provide it - a breach of the ARLA and Property Ombudsman Codes of Practice and a good indication of the bullying tactics they employ.
The director who reviewed my complaint sent me a response which suggested he either hadn't read my complaint or had decided to respond selectively. I have never complained about a service in my life but I feel very strongly about being lied to and fobbed off when my property is at stake. They have offered to reimburse 25% of my fees but I am at a loss as to why I should pay anything at all for such an abysmal service and no apology. I'd have been better handing over my keys to a random punter on the street - I'd have known just as much about the tenants' credentials and I could have saved myself a fortune.
In my case, they found tenants quickly and told me that the references had all come back absolutely fine. I am a first time landlord so I did not know I had a right to see the references and they did not provide me with a copy. It transpired that they had uploaded a reference report onto their online portal but no-one bothered to tell me about this portal or send me login details so I didn't even know it existed until a week before the tenancy was due to begin - helpful.
When I eventually saw the reference report I realised that the tenants' previous landlord references all said "N/A" - hardly comforting! One of the tenants had rented before so I was concerned that all the references came up as N/A and they had also failed the rent ratio (LT's affordability test). So the assurances I had been given that the references were "absolutely fine" was a load of cobblers - I had no positive references from any previous landlords and by their own standards, one of the tenants couldn't afford the rent.
Did LT understand my concerns? Of course not! At this late stage I tried to at least insert a break clause into the tenancy agreement to give me some protection - in response I was told it was too late as LT had already signed a copy on my behalf! I had asked to see the agreement myself and I believe they had no right to sign it on my behalf before showing me a copy - I have since discovered that very few agents do this.
When I asked the agent dealing with the letting to speak to the tenants and ask if they would be willing to add a break clause, he flatly refused, even though he is supposed to act on my instructions and not vice versa. If you complain they just get aggressive and act like you're being a pain. In fact, when I asked twice for a copy of their complaints procedure they refused to provide it - a breach of the ARLA and Property Ombudsman Codes of Practice and a good indication of the bullying tactics they employ.
The director who reviewed my complaint sent me a response which suggested he either hadn't read my complaint or had decided to respond selectively. I have never complained about a service in my life but I feel very strongly about being lied to and fobbed off when my property is at stake. They have offered to reimburse 25% of my fees but I am at a loss as to why I should pay anything at all for such an abysmal service and no apology. I'd have been better handing over my keys to a random punter on the street - I'd have known just as much about the tenants' credentials and I could have saved myself a fortune.
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Mar 09, 2010
AJ, you couldn't be more right. I have been dealing with a complaint against Ludlow Thompson since June 2009, and cannot get an email response from them despite the internal complaints procedure. But when I post something here, they respond quickly, asking me to email. Very annoying!!I've been dealing with the manager in the Oval branch as well, and he has been rude and demeaning to me every time we've spoken. I'm a tenant with ludlow thompson, and I am convinced that my landlords don't know how badly I've been treated, but they refuse to give me their contact details (again, in breach of numerous laws and the TPOS code). I moved into a flat with them in June, and am still waiting to resolve issues that were agreed to be dealt with in the tenancy agreement.
I've taken my complaint to the property ombudsman, and suggest you do the same. Maybe if we all complain they can do something about ludlow thompson's behaviour.
Feb 28, 2010
Why are Ludlow Thompson using their resources to put posts on this site telling people to email customer services rather than employing people who might actually read the emails sent to customer services and perhaps even reply?! At the first stage, the manager of Oval office sent an insulting response betraying the fact he hadn't spent a single minute thinking about my complaint. So I did as LT always suggest in response to these posts and sent another email to customer services. I was told I would receive a response within 7 working days in accordance with their complaints procedure. Guess what, that was more than 7 working days ago and I've heard nothing! This company is a shambles. Feb 18, 2010
Dear AJWe are sorry to read your comments and that the communication to resolve your issue has failed to meet your expectations. We invite you to reply to the letter you mention so that we can deal with it. The correct channel for complaints is customerservices@ludlowthompson.com
We regret we are unable to identify individuals from this forum and can only deal with issues if directed to us.
Feb 15, 2010
I am in the process dealing with ludlow thomson at the and they are exactly like you described. I thought I was being sensitive but they use these bullying tatics and was very rude on the phone when things doesn't go their way. But they were all really nice to start with. Now that I have realize I don't want to do business with them it is too late I have lost my reservation fee and they are trying to make me pay another 500 pounds to cancel my application, something I was made aware of at all! After I resolve this problem I will never deal with them again.
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ludlowthompson
8 Blackstock Road
Finsbury Park,London
Greater London
N4 2DL
020 7704 5777, 020 7704 5788
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £150,500 | £4,500,000 |
| Lettings | 95% | 94% | £288 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 133 | 6 | 449 | 12 | 76 | 0 | 77 | 0 | 13 | 4 |
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Good afternoon, thank you for taking the time to provide feedback with regards to the service that you have received from Jethro Sandenbergh and the Finsbury Lettings Branch! It is great to hear that Jethro was able to remove the stress throughout this process! Thank you for providing feedback with regards to this feedback, it is much appreciated so that we are able to improve our services! Ludlowthompson.com wish you all the best! ...
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Very fair
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Thank you for such a positive review,
We are extremely pleased to hear that Bhavik was able to provide you with such a service and handled your situation efficiently. It's nice to know that you are happy with the ludlowthompson.com experience and we hope we can carry on helping you find your perfect home!
Best wishes
ludlowthompson.com ...
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Jan 28,2014
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Apr 14,2020
Apr 14,2020
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Alex Vine was excellent, went the extra mile time and time again bringing my flat to a successful sale. I would thoroughly recommend him to look after you and selling your property....
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Mar 25,2020
Mar 25,2020
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Very worthy Praise to the guys at Ludlow Thompson for selling my property in a challenging climate.
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Oct 30,2019
Oct 30,2019
0
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Chris and John are true professionals who are honest and trustworthy. They've been quick to respond and great at explaining the process, would definitely recommend!...
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Oct 25,2019
Oct 25,2019
0
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When myself and my boyfriend decided to move, we looked in the Finsbury Park area and immediately came across a property that was being let through Ludlow Thompson. We called up and were able to arrange a viewing for the same day. Both Chris and ...
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Oct 05,2019
Oct 05,2019
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Dealt with Craig and Alex for our flat sale in Stoke Newington and they were excellent.
Gave us the right advise, found us great buyers and managed the whole process from start to finish. They also recommended us to use the Partnership which were also ...
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Oct 01,2019
Oct 01,2019
0
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Dealing with Ludlowthompson Finsbury Park agency has been excellent all round. The team showed dedication, enthusiasm and total commitment to provide us with excellent and efficient service throughout. From the time of the first visit to the property to completion date, all went pretty smoothly. ...
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Jun 05,2019
Jun 05,2019
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Craig has been an Ace sales agent in my experience. I was initially a little sceptical about both Ludlowthompson and Carig as well but Craig very quickly proved me wrong by his professionalism and attention to detail. I have no hesitation, indeed I have pleasure ...
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Comment on agent fees
Could be a little lower!
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May 08,2019
May 08,2019
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Having instructed Ludlow Thompson to re let my flat Daniela picked up the batten & made first contact from which point Daniela has been my point of contact & kept me fully informed at every stage of the process Daniela confirmed that she would let the flat ...
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Comment on agent fees
Fees should be lower for returning customers 7 multiple landlords. (I can get a better deal elsewhere)
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“Uwana is always willing to help with all enquires I have regarding properties I'm interested in...”
Mar 26,2019
Mar 26,2019
0
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She's always willing to explain extra details I need to know, I find her very helpful and understanding of my situation! Even though I haven't got round to finding a property as of yet I would still love to use Uwana to continue to help ...
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Comment on agent fees
The agents fees are really good as well one of the cheapest fees I’ve found!
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“Service by all staff, very professional friendly and helpful. Good work all round start to finish....”
Mar 01,2019
Mar 01,2019
0
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I have had a very professional experience dealing with the sale of my flat. It was a straight forward process and not as hard as I anticipated. I will recommend them to friends and family as my personal experience was great. Thanks honestly....
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Comment on agent fees
It would be better if was cheaper
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Feb 28,2019
Feb 28,2019
0
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Manager ( Daniela) was extremely responsive and helpful throughout the letting process. She communicated promptly and positively to any queries, was always well informed and followed up on any request made and actions promised.
A pleasure to do business with her !...
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Comment on agent fees
As expected.
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Dec 04,2018
Dec 04,2018
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Uawana and her staff are very kind and responsive to enquiries. I had a good experience dealing with them while looking for a property to rent....
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Nov 30,2018
Nov 30,2018
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Nov 16,2018
Nov 16,2018
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We had a good letting process. Things turned out well in the end. Offering process was a bit long and we lost another property while waiting but glad we could get this flat....
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Nov 05,2018
Nov 05,2018
0
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We couldn't recommend this company highly enough. Ayman and Craig have supported us throughout the purchase and kept us updated. Ayman is such a pleasure to work with - very reassuring and friendly. He's really gone beyond the call of duty for us. We can't ...
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Oct 31,2018
Oct 31,2018
0
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Our agent Uwana was always helpful and accessible for the whole process. Their service in Finsbury Park area is fast and accurate....
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Oct 23,2018
Oct 23,2018
0
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Absolutely delighted with the service. The photos and marketing were of a very high quality - the photographer was really good, and viewings were arranged very quickly. The property sold for £34k more than the reserve(asking) price. This was down to the hard work ...
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Aug 29,2018
Aug 29,2018
0
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We are very grateful to Craig and Aamir for handling the sale of our apartment in the most professional manner. Considerate, efficient and fantastic at negotiating the best deal for us. Great advise at the start on setting the correct marketing price and getting good ...
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Comment on agent fees
Appropriate, comparable to other agents
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Apr 27,2018
Apr 27,2018
0
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Daniela provided excellent service. She understood all my needs and was always available for emails and phone calls even after my house was let she was still promptly assisting me with answers to my questions. I and my wife felt Daniela was outstanding before and ...
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Comment on agent fees
Clear guidance on fees
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Apr 25,2018
Apr 25,2018
0
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Daniela and Laura provided excellent service for my viewing and rental of a flat. They understood my needs very quickly, were readily available for emails and phone calls, efficient in preparing documentation and in putting me into contact with the landlord. The whole process was ...
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Mar 28,2018
Mar 28,2018
0
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We recently engaged Daniella to let our property in Finsbury Park. From the outset Daniela was helpful and responsive. We received good advice at every stage and Daniela and her team secured tenants quickly at a great rent. I would highly recommend Daniela and her ...
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Comment on agent fees
The fees were competitive and most importantly clearly explained so we could make an informed decision.
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Mar 21,2018
Mar 21,2018
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I was apprehensive about entering the property market for the first time, but Craig Benjamin at Ludlow Thompson was great to deal with: friendly, personable and always easy to get hold of. He talked me through the more complicated aspects of the process and was ...
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Comment on agent fees
Good.
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Feb 05,2018
Feb 05,2018
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I had a great experience with this two ladies, they are very good agents and negotiators. I recommend them certainly. ....
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Feb 05, 2018
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hello there,
i am looking to rent out my flat near east croydon station and am looking for more infomation.
kindest regards
Stephanie ...
Jan 14,2018
Jan 14,2018
0
people found
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We bought a property through this branch. Piotr showed us the property and was our main contact through the process. We felt we got a good deal and Piotr and Craig had a sensible and realistic view when it came to managing the offers - ...
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Dec 19,2017
Dec 19,2017
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I sold my flat thanks to the support & help of the agency
Ludlow Thompson in Finsbury Park. I am delighted by the level of the service I The team is great and collaborative.
From the very beginning, Craig gave me great advices about how to ...
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Daniela
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Tenant Fees
Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees Last updated at 16/08/2019, 4:12 PM by allAgentsComplaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 4:40 PM 09/03/2016 by allAgents
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Best Letting Agent in N4 
Best Overall Agent in N4 
This company are just unbelievably awful. I understand that ARLA and TPOS are interested in hearing about dodgy practices like this so I completely agree - write to them because complaining to Ludlow Thompson gets you nowhere.
Hopefully word of mouth will also make a difference - I know for certain none of my friends or colleagues would go near Ludlow Thompson after hearing about how little regard they have for their customers.
ADMIN NOTE: Person's name has been removed.