Hamlet Homes
Reading, RG1
2.6/5, 33 reviews
42% recommended
75% lettings valuation accuracy
61% lettings fee satisfaction



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“I am renting a room through hamlet homes from......”

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Apr 24,2020
Minithumbup
By: 'Luigi'
Apr 24,2020
6 people found
this helpful
I am renting a room through hamlet homes from last x2 years. There service is excellent. Any maintenance issues are dealt quickly. Emergency service is really good. Cleaning service is good. I would recommend hamlet homes to all my friends.
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Opening Hours
Address

Hamlet Homes
78 Oxford Road
Reading
Berkshire
RG1 7LJ
01189 505 660

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 75% 61% £475 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 13 16 0 0 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Shocking overcharge alert with Hamlet Homes!...”

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Mar 28,2024
Minithumbdown
Manvir
By: 'Hejun Yang'
Mar 28,2024
0 people found
this helpful
Shocking overcharge alert with Hamlet Homes! I was asked to fork out £140 for curtain replacement. If the value of the curtains and fittings does not exceed £60, then the hourly rate for labor is about £80, which is close to the salary of the Prime Minister of ...
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“Lack of communication...”

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Jun 30,2021
Minithumbdown
By: 'Tracey'
Jun 30,2021
1 people found
this helpful
Viewed a property, estate agent said he would get back to me but never did, lack of communication! Property also was very unappealing...
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“I had a good experience with Hamlet Homes, th......”

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Jun 08,2021
Minithumbup
Sonia
By: 'Matthew James'
Jun 08,2021
3 people found
this helpful
I had a good experience with Hamlet Homes, they were courteous and thoughtful whilst showing me around different rooms. The professionalism was great. They did what they said they would do which helped during these difficult times. Thank you hamlet team....
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“Hamlet Homes were a good choice for good qual......”

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May 05,2021
Minithumbup
Sonia
By: 'Arnav'
May 05,2021
5 people found
this helpful
Hamlet Homes were a good choice for good quality rooms something that not a lot of other agents offer. I found a very nice room at a good price where I am happy with and happy with the people I live with. I recommend hamlet ...
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“Thank you Hamlets for showing me so many diff......”

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Jan 27,2021
Minithumbup
Sonia
By: 'Ryan'
Jan 27,2021
8 people found
this helpful
Thank you Hamlets for showing me so many different variations and choices in accommodation. Hamlets where able to give me a room which fitted exactly to what I was looking for. The attention to details was amazing....
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“I am renting a room through hamlet homes from......”

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Apr 24,2020
Minithumbup
By: 'Luigi'
Apr 24,2020
6 people found
this helpful
I am renting a room through hamlet homes from last x2 years. There service is excellent. Any maintenance issues are dealt quickly. Emergency service is really good. Cleaning service is good. I would recommend hamlet homes to all my friends....
read full review
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“I wish I can give no star at all. If you ever......”

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Mar 06,2020
Minithumbdown
By: 'Xiaonan'
Mar 06,2020
3 people found
this helpful
I wish I can give no star at all. If you ever wants to live in Reading and want to be alive, Avoid Hamlet Homes because they will make you wanna rip their hearts out to fill the hole that's been leaking drain water from ...
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“Arrogant and unskilled staff who will try to ......”

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Feb 28,2020
Minithumbdown
By: 'Erin'
Feb 28,2020
4 people found
this helpful
Arrogant and unskilled staff who will try to take advantage of anyone who does not know or does not stand for their rights. Definitely, the manager and senior admin staff need training on recent legislation and enforcement to act lawfully from Trading Standards....
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“WORST AGENCY IN READING...”

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Mar 06,2019
Minithumbup
Sonia
By: 'Anonymous'
Mar 06,2019
3 people found
this helpful
WORST AGENCY in Reading, First they charge commission for every service, but their after service is very poor. They don't treat their customers nicely at all, Also once you check out the property they will charge plenty of amount randomly which is non deniable. They ...
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Comment on agent fees
VERY BAD
Attachments

Review file
Review file
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“Disrespectful...”

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Feb 28,2019
Minithumbdown
Gary
By: 'Anonymous'
Feb 28,2019
6 people found
this helpful
I called hamlet homes in Reading to let them know that my mother had passed away because she was the land lady of one of the Propertys they manage. Gary was very rude and abrupt to me on the phone his tone of voice was ...
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“Rude...”

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Jan 14,2019
Minithumbdown
harj
By: 'Meh'
Jan 14,2019
2 people found
this helpful
Throughout my numerous dealings with this branch, I felt like each and every one of them was just simply rude and unreliable. They were very much being the typical estate agents giving the big one. However, they never came true to their promises. I would ...
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Comment on agent fees
Okay
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“Worst estate agent I've ever dealt with...”

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Oct 23,2018
Minithumbdown
harj
By: 'Drz1846'
Oct 23,2018
2 people found
this helpful
Hamlet homes is run by a bunch of clowns that have no idea what they are doing. They do not accept calls, take months to replace a TV even though it's a part of the contract, do not replace the kitchen door handle for weeks ...
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Comment on agent fees
Ridiculous/comical.
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“Scarred for life...”

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Sep 04,2018
Minithumbdown
harj
By: 'Very'
Sep 04,2018
2 people found
this helpful
Worst estate agents I have ever come across. Literally do not know what they do all day as they never answered any calls or emails from myself or my other housemates. We spent our lives going back and form from their office and even then ...
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Comment on agent fees
Bad. Bills not included.
Attachments

Review file
Review file
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“Unprofessional, rude and disgusting...”

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Aug 04,2018
Minithumbdown
By: 'D'
Aug 04,2018
2 people found
this helpful
If I could give '0' stars, I would. I had the most awful experience with this estate agent. When I had a question/problem with something regarding my contract, one of the agent was very very rude to me even though I was speaking ...
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By: Very upset Tenant
Sep 01, 2018
View all comments (1)
Atrocious.The service was rude, appalling, agonizing and communication was slit your throat, practically non-existent. I am still waiting for Sonia to reply to emails I sent nearly two years ago now. When I asked for another contactable email address, Sonia gave me one that bounced back. I once went to talk to Sonia about a serious issue and I got laughed at straight to my face. We had a serious mold problem and after months of Hamlet Homes ignoring us, they randomly sent someone round without i ...

“The staff are friendly and efficient. I was moved in ......”

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Dec 06,2017
Minithumbup
By: 'Jamie'
Dec 06,2017
18 people found
this helpful
The staff are friendly and efficient. I was moved in within 3 days, something which didn't seem possible with other agents, Hamlets accommodated me within a very short space of time which meant I didn't have to spend a fortune on hotel accommodation....
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“If it was possible to give 0 start we would. The ......”

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Nov 29,2017
Minithumbdown
Sonia
By: 'Disgusted'
Nov 29,2017
7 people found
this helpful
If it was possible to give 0 start we would. The most rude, unprofessional, incapable landlords we have ever come across. The house was in no fit state to live in when we first moved in and not much has changed since! All they care about ...
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“I wouldn't even give them one star. Just rude. I ......”

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Nov 02,2017
Minithumbdown
Sonia
By: 'Upset'
Nov 02,2017
11 people found
this helpful
I wouldn't even give them one star. Just rude. I went into the office with a problem and she kept putting her hand and finger in my face to shut me up even though we were having a calm conversation. And then she could not ...
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Comment on agent fees
In regards to the house the fees are adequate. In regards to the estate agents service they provide, the fees are outrageously over priced.
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By: Michael
Oct 12, 2022
View all comments (3)
Sonia is not her real name; her real name is Mrs. Kamalpreet Johal. Just like her husband, Gurprit Johal (a.k.a. Gary Johal), they both choose to hide under the aliases, Sonia and Gary. A google search on "Gurprit Johal, Kamalpreet Johal, Hamlet Homes" reveals multiple fines and court cases due to breaches relating to HMO regulations (no licence), overcrowding, safety, and failure to advertise fees. ...

“I am really happy with hamlet homes services. They were ......”

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Nov 02,2017
Minithumbup
Sonia
By: 'Navjot'
Nov 02,2017
20 people found
this helpful
I am really happy with hamlet homes services. They were really good and always helped, actioned all issues quickly. All team is helpful and polite. Highly recommended to all....
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Comment on agent fees
Good
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“The most unprofessional and corrupt agency I've had the misfortune ......”

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Jun 22,2017
Minithumbdown
By: 'Amy'
Jun 22,2017
9 people found
this helpful
The most unprofessional and corrupt agency I've had the misfortune to come across. After checking out of the property and signing the relevant check out forms to receive my deposit back in full, Hamlet Homes declared two days after I had vacated the property that ...
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“Incompetent and unprofessional, and a chore to deal with from ......”

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Jun 20,2017
Minithumbdown
By: 'James'
Jun 20,2017
8 people found
this helpful
Incompetent and unprofessional, and a chore to deal with from start to finish. I intended to rent a room in a shared property from Hamlet Homes (Reading), but I had to withdraw my application before signing a tenancy agreement and moving in due to unforeseen ...
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By: Erin
Feb 28, 2020
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Well done! ...

“Hamlet homes is great company. I had a great experience ......”

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Dec 28,2016
Minithumbup
By: 'Samita'
Dec 28,2016
24 people found
this helpful
Hamlet homes is great company. I had a great experience during my stay in a ensuite room property close to the town centre. All Staff is helpful specially Sonia who is always very helpful and a gentle lady. She had done my check in on ...
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“Awful! Awful experience. Hamlet Staff/Housing are not worth the ......”

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Nov 29,2016
Minithumbdown
By: 'N.A'
Nov 29,2016
6 people found
this helpful
Awful! Awful experience. Hamlet Staff/Housing are not worth the hassle. Lack of customer service, communication, ownership of issue and slow to act on issues. Disgusting service - worst have ever experienced. Worst Estate Agents that I have experienced in 6 years. Please do not make ...
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“Hamlet Homes have been impressive. Really professional. The communication was ......”

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Nov 24,2016
Minithumbup
By: 'Professional'
Nov 24,2016
31 people found
this helpful
Hamlet Homes have been impressive. Really professional. The communication was clear, they listened to what I wanted when I was first looking for accommodation, and since living in the property, they have responded quickly to any issues or questions I've had. Dan and Gary particularly ...
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Comment on agent fees
Fine
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“On the phone they were lovely and accommodating at first. ......”

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Nov 17,2016
Minithumbdown
By: 'Anonymous'
Nov 17,2016
6 people found
this helpful
On the phone they were lovely and accommodating at first. I had booked a viewing and it was fine but I was emailed to say it was cancelled twenty minutes before and just told to call the office and rearrange. I was happy to do ...
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Comment on agent fees
N/a
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“Cheap agency fees and very transparent with all fees,..no ......”

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Aug 24,2016
Minithumbup
By: 'SW'
Aug 24,2016
33 people found
this helpful
Cheap agency fees and very transparent with all fees,..no hidden fees. Quick with responses. I would highly recommend Hamlet Homes. Thank you for all your help....
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“My 6 months stay was comfortable. All my housemates were professions ......”

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Mar 08,2016
Minithumbup
By: 'Victor'
Mar 08,2016
35 people found
this helpful
My 6 months stay was comfortable. All my housemates were professions all as agent said during viewing. Quiet and well maganed property by them. Check In and check out were comfortable. During check out I met agent Ryan at the property and all went smoothly. Everything ...
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“Staff is really helpful.Couple of Maintenence issues raised by ......”

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Mar 02,2016
Minithumbup
By: 'Armad'
Mar 02,2016
35 people found
this helpful
Staff is really helpful.Couple of Maintenence issues raised by me during my stay which were dealt promptly.Good service....
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“I've rented with many agents over the years. Ignoring Hamlet's ......”

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Nov 02,2015
Minithumbdown
By: 'Bob'
Nov 02,2015
9 people found
this helpful
I've rented with many agents over the years. Ignoring Hamlet's bad reviews and going with them was my biggest mistake. Before moving in: Appointments not kept too - I was waiting 45mins for my rep to get back from a viewing. Contracts all over the ...
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What agent could do to change your mind?
Lots of fees for everything. I've never paid to leave a property before. Then like I've said before, you can't charge a tenent for an inventory and then not carry it out. Mine was as if the place was new, when there were obvious signs of damage and wear. It never did get updated, even though I re-typed it all for them...
Attached Filesnbsp;
Comment on agent fees
Lots of fees for everything. I've never paid to leave a property before. Then like I've said before, you can't charge a tenent for an inventory and then not carry it out. Mine was as if the place was new, when there were obvious signs of damage and wear. It never did get updated, even though I re-typed it all for them...
Was this helpful? Yes
By: Hamlet Homes
Nov 02, 2015
View all comments (1)
Good afternoon Mark, Thank you for your review. As always with these review sites it is very easy to get carried away and portray the agent as being completely useless. In most cases it isn't true instead an exaggerated version of the truth. We are sorry you felt you needed to over exaggerate your grievances rather than coming to us directly and discussing. We aim to provide the highest quality of service and whilst we do appreciate this doesn't always go smoothly, for one reason or ano ...

“Hamlet Homes! Fantastic, they rented my property within 3 days and ......”

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Sep 15,2015
Minithumbup
Justin
By: 'Robert'
Sep 15,2015
33 people found
this helpful
Hamlet Homes! Fantastic, they rented my property within 3 days and I could not be happier! The tenants they found are wonderful and I could not promote the company enough! Staff are so diligent with their paperwork and communications! Thank you Justin and co!...
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Comment on agent fees
Hamlet Homes fees are very justified and satisfactory! They are very competitive in their pricing, not the cheapest but high quality, but not the expensive either.
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“Where do I begin, I can't think of one single ......”

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Jun 17,2015
Minithumbdown
By: 'Natstar'
Jun 17,2015
9 people found
this helpful
Where do I begin, I can't think of one single positive thing about hamlet homes reading. They are all nice and smiles when you walk through the door for the first time right up until you sign a contract with them. The staff were rude ...
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What agent could do to change your mind?
The fees would be acceptable if they had actually done their job properly, we paid them to be ignored the entire year
Attached Filesnbsp;
Comment on agent fees
The fees would be acceptable if they had actually done their job properly, we paid them to be ignored the entire year
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Hamlet Homes, Reading RG1 7LJ



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