After a series of blunders, I gave up on Samuel Estates last year. As a landlord, I found their service highly inefficient. Rent payments were late in reaching my account and I had to continually chase things up rather than them taking the initiative and contacting me. When one tenant left, they could not find a new tenant for a property in a highly desirable area. The new agent filled the flat within 2 days. I would never use them again or recommend them to anyone.