Prompt response to my enquiries , whatever form of communication. This is very important to me as I no longer reside in the UK . They have a professional and honest approach. Easy to speak with , invoices sent to me the same day rent money is received and sent to my bank the same day too. Consult with me regarding any new tenant in case I have an objection.Regular inspections - three times a year and reports are given to me within several days asking me if I have nay comments. REnt Gurantee Insurance and Landlord Building Insurance is arranged , again good customer service as I live several thousand miles away.