PLA are the worst letting agency I have ever had the displeasure to deal with. The property I am renting has had countless problems; such as mushrooms growing in the kitchens, damp, mice, blocked drains, no heating, no cookers working, safety and security problems and many many other issues. The agency show a complete lack of caring towards any problems that arise. (which are frequent due to the many issues with the house) They are impossible to deal with, extremely rude and their customer service skills are disgraceful. Especially, they pass the blame onto others. When the tenancy started, there was builders walking around the house, leaving food in the fridge and doors and windows open, The house was a mess, and a complete health and safety hazard. Their response was: We didn\'t expect students to be coming down until September (Although the tenancy began in August), and that it was the builders/landlords/cleaners fault (NOT THEIRS!!) because they didn\'t know that it would be so messy. AVOID AT ALL COSTS!