50% lettings valuation accuracy
43% lettings fee satisfaction
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Feb 26,2021
Feb 26,2021
0
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Do not trust Letco. Terrible service.
We took on renting a property with Letco in Whiteley at the start of 2018 and have just moved out of it. We paid the deposit and the first upfront rent, and couldn't really fault the service. I went around the property as soon as we moved in, with a camera, photographing everything that was not quite right or indeed damaged, but not in the initial inventory. I then sent the pictures to the property management at Letco via email.
So when it came to moving out, naturally the inspection picked up some of these defects again as they had never been put right in the 2.5 years we were in the property. They said it had to be deep cleaned with a company they use, which under the current circumstances I understand and accept, and we agreed that the cleaning fee of £220 would come out of our deposit, when it is released.
Now they tell me that the landlady wants to claim the cost of rectifying three pieces of damage that were included in in the initial report by me; ie - in the property when we arrived, and notified to Letco at the time. When I challenged this and explained that they had an original email with the damage in it; all of a sudden they cannot locate this email from me. I have now told them that I will seek legal advice about this matter as they are charging us for damage done by a previous tenant and still claim that I am effectively lying about my initial report to them.
We took on renting a property with Letco in Whiteley at the start of 2018 and have just moved out of it. We paid the deposit and the first upfront rent, and couldn't really fault the service. I went around the property as soon as we moved in, with a camera, photographing everything that was not quite right or indeed damaged, but not in the initial inventory. I then sent the pictures to the property management at Letco via email.
So when it came to moving out, naturally the inspection picked up some of these defects again as they had never been put right in the 2.5 years we were in the property. They said it had to be deep cleaned with a company they use, which under the current circumstances I understand and accept, and we agreed that the cleaning fee of £220 would come out of our deposit, when it is released.
Now they tell me that the landlady wants to claim the cost of rectifying three pieces of damage that were included in in the initial report by me; ie - in the property when we arrived, and notified to Letco at the time. When I challenged this and explained that they had an original email with the damage in it; all of a sudden they cannot locate this email from me. I have now told them that I will seek legal advice about this matter as they are charging us for damage done by a previous tenant and still claim that I am effectively lying about my initial report to them.
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Latest Reviews
25th Mar 2021
reviewed by 'Sam'
26th Feb 2021
reviewed by 'Paul'
9th Sep 2020
reviewed by 'Daniel'
6th Jul 2020
reviewed by 'Kyle'
24th Jan 2020
reviewed by 'Gagan'
Opening Hours
Address
Letco Homes
Unit 5, Fulcrum 2, Solent Way
Whiteley
Hampshire
PO15 7FN
01489 668 862
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 43% | £825 | £1,275 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
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May 04,2022
May 04,2022
0
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The experience at the beginning of the tenancy was fairly positive. However, once I raised concerns about the neighbours (also a LetCo property) this was not take seriously. I sent videos of the noise/ damages but I didn’t feel it was taken seriously. I ...
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Mar 25,2021
Mar 25,2021
0
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These people are incompetent crooks. Avoid!
I viewed a property listed by LetCo and asked to be considered by the landlord. I was told by Megan at the viewing I would need to pay a holding deposit equal to 1 weeks rent and this was strictly ...
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Feb 26,2021
Feb 26,2021
0
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Do not trust Letco. Terrible service.
We took on renting a property with Letco in Whiteley at the start of 2018 and have just moved out of it. We paid the deposit and the first upfront rent, and couldn't really fault the service. I went around ...
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Sep 09,2020
Sep 09,2020
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Good professional service - very impressed. Having just began my tenancy, I am able to leave this honest 5 star review. At every stage of the letting, LetCo were responsive, helpful and welcoming. I received fast replies and had any issues resolved and any questions answered. ...
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Jul 06,2020
Jul 06,2020
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I can't strongly enough advise you not to use LetCo. Unfortunately, I didn't read any reviews of them to begin with. Firstly, there is no issue with taking your money or even getting you signed up. The first issue came on key collection day, the ...
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Jan 24,2020
Jan 24,2020
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I am currently a tenant with Letco and recently I reported some repairs which the property maintenance team dealt with quickly and and efficiently to get thing resolved.
Thank you Sue & Katy
You been amazing....
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Aug 21,2019
Aug 21,2019
0
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I’ve used Letco for several years now and wouldn’t use anyone else the customer service is outstanding, they’ve gone above and beyond any issues that have arisen regarding my property....
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May 31,2019
May 31,2019
1
people found
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They lie
They are incompetent
They are happy to get paid up front when rent is paid upfront, however when they * the exit along with all the other contract defaults throughout tenancy which our supa doopa letting agent fails to act upon and doesn't tell ...
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Comment on agent fees
Not worth a penny. Money for nothing
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Aug 08,2018
Aug 08,2018
5
people found
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We would never recommend to anyone!.Worst agent we have ever used. The staff lie, over charge, tresspass, falsify information, never get work done that needs doing, even dangerous electrical work, ignore calls and emails. House was in need of alot of repair and rent ...
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Apr 25, 2019
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Absolutely terrible letting company
Full of lies and very deceitful
Never call you back when they say they will, and tell you anything you want to hear except the truth!!! ...
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