Ludlowthomson is the worsthstate agent of londom. since the bigining of my tenancy when i was left more than a week without central heating during the moth of February a month that was particularly cold and no water coming from the shower. no help received from this company for that situation . we were left alone to resolve the situation with the answer "your landlord live in France call him
". then at the end of our agreement we left the flat in a pristine condition and the tenants moved next day after we left. we have till the moment after two months not received our deposit back. :
1- we were told that our deposit was with the landlord. we called the landlord and he showed no intention to pay pack our deposit....he even said the the deposit was with ludlowthomson .the landlord started creating no existing charges as to pay for the new electric certificate. at the end and after numerous call he admited that he had expended our money and was waiting for the new rent from new tenants to pay back our deposit.
2- ludlowthomson and the landlord didnt protect our deposit as required by law. they did registered our deposit with a deposit protection scheme, which is against the law.
Even after alll this we were patient and spoke with Max at your head office who told us that the deposit was going to be paid on my account on the 17 dec. till today\'s date we have not recieved our depositd and they are unable to give an straight answer about where is my deposit. I certainly think that the intention from the bigining is to steal our deposit the landlord and the company. If i dont receive a positive response today im intending to sue the company and the landlord and make this situation public throug the news papers