Katie was very helpful at liaising with the landlord in a timely fashion to help us get the rental process started. We moved from Canada, and wanted our accommodations set up before we arrived. As a result, couldn\'t meet some of the typical expectations for the letting agent (ie. having a UK bank account) and/or guarantor. Katie was able to find us solutions that worked for us so that we could get set-up in advance. The interactions we had with the "move-in team" at the Bradley\'s head office in Exmouth were less than great (gave us some misinformation and neglected to account for the fact that were were coming from abroad); but the St. Thomas branch of Bradley\'s was fabulous, both prior to our arrival, and making sure we were settled when we did get here. Thank you Katie and Lewis.