They are piece of crap. They just rob your money for everything. customer service pathetic. No basic manners what so ever. We made a mistake going through this agency and ended up paying our hard earned money for this agency. They charge for each and everything. Please avoid this agency when you go for renting the property. They are scams. We had to book a day off for just less than 2 minutes appointment for the flat inspection. Just no concern of the tenants what so ever. Each time they will send a letter with certain charges we need to pay for the terrible service.