0% lettings valuation accuracy
0% lettings fee satisfaction
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2024
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Feb 18,2021
Feb 18,2021
2
people found
this helpful
this helpful
Our property was taken on by Paul Bosanko after he came round 2nd November. After receiving forms we gave verbal consent 6th November and signed forms were returned 11th November. 12th November I received the ID check call Then nothing....
Chased 6 days later (18th November ) for the next steps and a photographer had not even been booked yet! Chased Amber again 20th. Managed to get one out the following day and finally, and chased on 30th as to why it was not online yet. 1st December our property was on the various selling portals... just shy of a month after I verbally confirmed instruction ! They also spelled my name wrong, despite me signing the end of every email with it spelled correctly! Called for a video tour to be done and Adele came out to do it, but it was never used ?♀️
7th December I chased Paul about a board. No reply. 28th December chased again. Still no reply.
Received a call to drop the price £25k on 7th Jan and agreed. Automated emails followed. Still no board.
29th January Louise from head office calls, I ranted about my issues and the fact the branch (Camberley) were ignoring me and she managed to get a board and said she would rearrange the advert to make it more appealing. So the photo order was changed. That’s it. Board arrived a couple of days later.
5th Feb FIRST VIEWING! Saw on the security cameras that they were inside for 3 minutes! Unless they sprinted round I don’t see how they saw the whole house! Received automated feedback and have not managed to speak to a person since then, and today is 13th Feb!
To say I’m unimpressed and an understatement!
Chased 6 days later (18th November ) for the next steps and a photographer had not even been booked yet! Chased Amber again 20th. Managed to get one out the following day and finally, and chased on 30th as to why it was not online yet. 1st December our property was on the various selling portals... just shy of a month after I verbally confirmed instruction ! They also spelled my name wrong, despite me signing the end of every email with it spelled correctly! Called for a video tour to be done and Adele came out to do it, but it was never used ?♀️
7th December I chased Paul about a board. No reply. 28th December chased again. Still no reply.
Received a call to drop the price £25k on 7th Jan and agreed. Automated emails followed. Still no board.
29th January Louise from head office calls, I ranted about my issues and the fact the branch (Camberley) were ignoring me and she managed to get a board and said she would rearrange the advert to make it more appealing. So the photo order was changed. That’s it. Board arrived a couple of days later.
5th Feb FIRST VIEWING! Saw on the security cameras that they were inside for 3 minutes! Unless they sprinted round I don’t see how they saw the whole house! Received automated feedback and have not managed to speak to a person since then, and today is 13th Feb!
To say I’m unimpressed and an understatement!
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Latest Reviews
29th Jun 2022
reviewed by 'Will Cusack'
18th Feb 2021
reviewed by 'ELLIE OSBORNE'
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Address
Chancellors
26 High Street
Camberley
Surrey
GU15 3RS
01276 401500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
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Jun 29,2022
Jun 29,2022
0
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Alfie Roach was 10/10 in terms of his energy and enthusiasm in showing us round the house we viewed. He had very good knowledge of the local area, and had actually pro-actively contacted us about the house that was brand new to market having carefully considered ...
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Feb 18,2021
Feb 18,2021
2
people found
this helpful
this helpful
Our property was taken on by Paul Bosanko after he came round 2nd November. After receiving forms we gave verbal consent 6th November and signed forms were returned 11th November. 12th November I received the ID check call Then nothing....
Chased 6 days later (18th November ) ...
read full review
read full review
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