Noble City Living Sheffield
Sheffield, S2
2.5/5, 113 reviews
35% recommended



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“DO NOT USE...”

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Feb 18,2021
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Jade
By: 'Kevin'
Feb 18,2021
22 people found
this helpful
DO NOT USE. Jade is a rude money grabber. After living in the property for 18 months through an estate agent I received an email for jade stating that I owed over £400 in council tax. The contract clearly state thats and I quote directly from the TA

"Rent being inclusive of all costs at the Property relating to electricity, gas and water. For the avoidance
of doubt, this excludes the cost of council tax and TV licensing and this is the liability of the tenant."

Which means I need to contact both tv licensing and local council to pay for both of these.
I contacted the council to be told that I don't need to pay anything on this property. I mentioned this to both Nick and Jade but both refused to listen. I took this matter to citizens advise who reviewed my contract and told me I DO NOT have to pay anything in regards of council tax to noble as it is NOT STATED in my contract and NO AMOUNT was given. So them telling me that I have to pay £25 a month could just have been any figure they came up with just to make a bit more cash.

Moving out time, when it came to moving out I was shocked that no one was attending to do my check out as any other landlord or agent does to prove that they aren't damaging the property to then try and blame me for it luckily I haven't been blamed for any damage. When I emailed Jade a week later asking when I would receive my bond back surprise surprise no response, I only received a response after I sent an email stating that if I didn't receive my bond by the end of the month then I would be making a claim to the small claims court. Jade response was I never paid a bond and I still "owe" for the council tax (that I legally don't have to pay to them) and its me that will be taken to court. After applying for a new property as my partner and I are moving in together as we have a baby due i asked Jade if she can respond to the emails requesting a reference of my tenancy. Now this is a very simple email that would have taken less than 2 minutes to write and send. After multiple emails asking Jade for this reference she replies "we will not be giving a reference" now this has affected the property that me and my partner had applied for and caused me to lose £127 as I had to give a nonrefundable holding fee. This has now left me short on being able to apply for another property and as I'm currently in temporary housing and must leave on the 27th Feb I WILL BE HOMELESS!!!!!
Was this helpful? Yes
By: Gemma
Sep 09, 2021
Hi, I would just like to let all parties know that noble did cause Kevin to become homeless because the refusal of providing a reference and causing him to lose a lot of money as well as not returning his bond of £200. He sadly took his own life shortly after due to the stress this had caused him and sent him into a deep depression.
By: Current Tenant
Sep 03, 2021
Hi Kevin, don't know if you'll see this, it's been a while since you posted your review. Do you mind me asking for an update - was the issue ever resolved? Just asking as I'm a current tenant and kind of afraid they might try to pull something like this when I leave.
By: Noble
Apr 23, 2021
Kevin, The debt collection team we use have a track and trace system so we will have no choice but to pursue this path, we have not made anyone homeless in any way and we cannot be held accountable for any incompetence from yourself. Your tenancy clearly states you are liable for council tax however in a shared property the council will not take payments from each tenant for each room so they invoice us and we have the full legal rights to charge this on as its clearly stated in your tenancy. If we are forced to take this legal we will receive a written statement from the council to confirm this which they will happily provide. If you wish to discuss this further please contact the office and we will happily go through this further with you
By: Kevin
Feb 24, 2021
Funny thing is how can you enforce debt collection on someone who has been made homeless (at your own hands) to go through with debt collection you need an address to have it enforced to and as I don't have an address now I feel your threats of debt collection are futile. Plus you can also not enforce collection on a debt that is under someone else's name and as there is no signed agreement to say that I should have payed any form of council tax to you again I would not be liable to pay it to you. Maybe you should go study law and contract law to fully comprehend how much you are ILLEGALLY running your business because if you did manage to take me to court you can rest assure that I will be placing a counter claim to investigate how many tenants you have UNLAWFULLY made to pay council tax to you when there is no signed agreement.
By: Noble City Living
Feb 19, 2021
Kevin, thank you for your review. The council tax was due and was not paid, we had continuously chased this throughout your tenancy and was not sprung on you upon checkout, we provided proof of the bill and your proportion and you refused to pay this. In the middle of national lockdown we have also tried to remove as much face to face contact as possible, for protection of our staff just as much as our residence. You have been rude and aggressive to the staff as well as threatening. As your also aware this review has only been left after being advised that debt collection has now been instructed on the outstanding balance.

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Opening Hours
Address

Noble City Living Sheffield
St Marys Gate
Sheffield
South Yorkshire
S2 4LA
01952615213

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 38 61 0 0 0 0 0 11
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“My hell from jade ata and noble city living...”

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Nov 23,2023
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Jade
By: 'Jason'
Nov 23,2023
3 people found
this helpful
Please everybody believe what you read when it comes to Noble City Living . I moved to Sheffield for three months which was a tenancy of my contract on the flat that I rented when I handed my keys back as I had ended my tenancy ...
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“Noble City living are the most unpleasant peo......”

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Nov 17,2023
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Jade
By: 'Mel'
Nov 17,2023
3 people found
this helpful

Noble City living are the most unpleasant people I have ever had the misfortune of dealing with. Every single interaction with these people was a disaster, from arranging a viewing, signing documents, moving in, arranging maintenance, paying rent, moving out, trying to contact them ...
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By: hugh
Nov 21, 2023
View all comments (1)
I'm sorry that you, like so many others have had to deal with Jade and Gary and the monsters who are Noble. They scammed me into a 12 month contract at over £1000 per month for a studio apartment which hadn't been built yet, top floor apartment with a broken elevator and a concrete stairway with no hand rail. Rats and mice everywhere, air B&B users walking past your window and staring in, their employeers letting themselves into my room whenever they wanted and going through our possessions, ...

“Please avoid this company at all costs. I ca......”

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Oct 10,2023
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Jade
By: 'Keith'
Oct 10,2023
3 people found
this helpful
Please avoid this company at all costs. I cannot stress enough how they avoid your calls when you have a problem or do not contact you unless they want money. They are frightenly unprofessinnal in their dealings and management are ruthless to the core. I ...
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“Avoid at all costs!!...”

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Oct 04,2023
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Jade
By: 'Joe'
Oct 04,2023
2 people found
this helpful
If I could rate 0, I would. When I read a few negative reviews I ignored it but I wish I listened. The lift never works, general maintenance is a joke, on-site gym is not fit for purpose, wierd smells in corridor. The list could go ...
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“DO NOT USE...”

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Sep 15,2023
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Jade
By: 'Bailey'
Sep 15,2023
4 people found
this helpful
If I can score a zero star i would but i can't. This company is a scam. Before moving in, I tried my best to contact them to make sure I sign the contract on time so as to move in on time. They kept ...
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“Absolutely horrendous Company, Avoid at all ......”

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Sep 15,2023
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By: 'Johny'
Sep 15,2023
2 people found
this helpful
Absolutely horrendous Company, Avoid at all costs. Tell lies , avoid coming back to you etc etc....
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“Avoid. Claimed I was in rent arrears when t......”

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Sep 12,2023
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Jade
By: 'Elderflower'
Sep 12,2023
0 people found
this helpful
Avoid. Claimed I was in rent arrears when they hadn't acknowledged receipt of said rent a fortnight earlier. Jade (MD, no less) would rather threaten court action than look through her records to check if you've paid. Unprofessional to say the least. They are looking ...
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“Shouldn't be working in this field if they don't have the skills...”

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Aug 01,2023
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Jade
By: 'Paul Bond'
Aug 01,2023
0 people found
this helpful
The sort of company that gives landlords and agents a bad name. As a landlord I consider it a matter of decency that you provide a reference for past tenants in a timely manner when requested both to help them find somewhere to live and ...
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“Been with these landlords for 2 years. My fir......”

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Jun 05,2023
Minithumbup
By: 'Molly'
Jun 05,2023
0 people found
this helpful
Been with these landlords for 2 years. My first renting property. They helped me with any maintenance and were quick to respond. Lovely landlords!...
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“Horrid people take ages to reply then when yo......”

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May 11,2023
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Jade
By: 'Lucy Walsh'
May 11,2023
1 people found
this helpful
Horrid people take ages to reply then when you have its too late poor communication and passive aggressiveness received because Jade claimed i was messing them around on purpose when in reality i was struggling finding a realtor and instead of showing basic empathy sent ...
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“Recently moved into a property and the proces......”

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Mar 30,2023
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By: 'Robert'
Mar 30,2023
0 people found
this helpful
Recently moved into a property and the process was very easy and simple. Thank you for your help in finding me and my family our new home....
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“Terrible company, please avoid!...”

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Mar 20,2023
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By: 'Katie'
Mar 20,2023
7 people found
this helpful
If you end up living here, expect to regularly not have access to Wi-Fi, heating and hot water. Expect not to be treated like a human being, but as another figure on their pay check. The customer service of Noble City living is non-existent, they ...
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By: Talulah
Apr 25, 2023
View all comments (1)
Katie, 100% agree with you. I find it totally abhorrent that these people are allowed to operate at all and face no repercussions for their bully tactics, incompetence and swindling. ...

“Do your research...”

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Feb 17,2023
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Jade
By: 'BJ'
Feb 17,2023
2 people found
this helpful
Do your research. That would be my advise going into renting any property with Noble. i rented a room with them for 3 1/2 years. Its hard to remember and state all my issues i've had with the company over the years. Initally i like many others ...
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“The entire country can't be wrong. Completely......”

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Jan 18,2023
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Jade
By: 'Jail Thyme'
Jan 18,2023
5 people found
this helpful
The entire country can't be wrong. Completely obvious fake review below too, jade isn't professional with anyone even the courts lol...
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By: Jovi
Jan 20, 2023
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hello, do you still currently live here? i have problems with the internet and no one will answer or help me:((((( ...

“Jade is obviously very busy but good...”

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Jan 13,2023
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Jade
By: 'Richard Mason'
Jan 13,2023
0 people found
this helpful
Jade is obviously a very busy person but I’ve got to say, once you are professional and civil to her she is professional and civil in return. I am a landlord of several properties and have used her services for many years and had ...
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By: Steve Bannon
Jan 17, 2023
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No one believes this isn't you Jade lol ...

“I wish it could be 0 stars they don’t care ab......”

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Dec 15,2022
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Jade
By: 'Jon'
Dec 15,2022
1 people found
this helpful
I wish it could be 0 stars they don’t care about you. All they want is your money. Reason for this is they have not fixed the heating within 4 weeks!!!! Also lack of communication unless you threaten they with a layer or going to the ...
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“Jade Ata, the Sales and Lettings Director who......”

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Nov 02,2022
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By: 'Disgruntled professional'
Nov 02,2022
4 people found
this helpful
*, the Sales and Lettings Director who supposedly runs Noble City Living, is without doubt the worst lettings agent in Sheffield. If not, the whole of Yorkshire. Her incompetence to carry out basic paperwork such as signing a tenancy agreement, to rudeness and complete lack of ...
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“Unprofessional and poor customer service. I h......”

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Oct 18,2022
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Jade
By: 'Saleh'
Oct 18,2022
0 people found
this helpful
Unprofessional and poor customer service. I had looked at prices online but they do this stupid system of halving the price so it seems cheaper than it is. I eventually got a viewing to see one of their places. I booked travel to go to ...
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“My daughter spent weeks that turned into mont......”

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Sep 07,2022
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Jade
By: 'Mrs Habbeshaw'
Sep 07,2022
4 people found
this helpful
My daughter spent weeks that turned into months trying to arrange a viewing. The contact she had was Jade. Initial contact she wasn’t on the ball with information but emails back to her with additional questions were ignored. The emails were not returned phone ...
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“No show in house viewing...”

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Sep 05,2022
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Jade
By: 'poon'
Sep 05,2022
3 people found
this helpful
I will leave 0 star if i can. I booked in a house viewing on Saturday at 1530 by a lady staff. They didn't send me any confirmation until I called them again. Got a text message after a few hours for the postcode. I drove 3 hours ...
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“Don't waste your time or money. My boyfriend ......”

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Sep 05,2022
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Jade
By: 'Ruby'
Sep 05,2022
3 people found
this helpful
Don't waste your time or money. My boyfriend had signed a tenancy agreement with noble city living for the lightbox, Sheffield. Prior to this, we went for a viewing with jade and the flat looked really nice. We were told there was no deposit and ...
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By: Bob Jones
Oct 03, 2022
View all comments (1)
Hi Ruby, very sorry to hear that. Unfortunately I made the biggest mistake in renting with Noble at the Lightbox this year. I signed for a flat but just under two weeks before I was due to move in Jade told me I couldn't have it. I have also had the displeasure of talking to 'Kylie' who is very rude and blunt. I had to settle for a different flat in the same building and now I'm desperately trying to leave. Jade is so incompetent and rude, I honestly don't know how that stupid company is running ...

“I wanted a property and ended up with an argu......”

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Aug 24,2022
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Jade
By: 'Adam S'
Aug 24,2022
2 people found
this helpful
I wanted a property and ended up with an argument. I can confirm what everyone says about Jade from Noble. She is very inflexible and stuck in her ways, unable to say yes despite overwhelming evidence of affordability. Her reason? Because my guarantor is retired! ...
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“Their properties were clearly built in a rush......”

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Aug 12,2022
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Jade
By: 'H'
Aug 12,2022
4 people found
this helpful
Their properties were clearly built in a rush. Gym equipment doesn’t work, lifts are ALWAYS down, Washing machines are never fully working, front door handle is falling off on main entrance, they advertise all bills included but forgot to mention you pay each time ...
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“No customer support...”

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Jul 13,2022
Minithumbdown
By: 'Hoang'
Jul 13,2022
13 people found
this helpful
I am international student and I contact them through the email. The manager was just unhelpful, unfriendly and very hard to contact. I have informed them the day i arrive, and when I came to take the key yet receive no support, I have to ...
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“My flatmate arranged a viewing for a two bed ......”

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May 28,2022
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By: 'Prospective tenant'
May 28,2022
5 people found
this helpful
My flatmate arranged a viewing for a two bed property to rent at Kelham works. We got there only to find that the agent had been under the impression we were looking for a 1 bed, and therefore did not have access to the two bed ...
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“Jade is probably the most negative human aliv......”

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May 25,2022
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Jade
By: 'Ted Kazinski'
May 25,2022
20 people found
this helpful
Jade is probably the most negative human alive. God knows why when she's had an entire company silver spooned to her. Terrible communication making everyone else look absolutely terrible by proxy . Couldn't run a burger king let alone a company but seems convinced the world ...
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“Make no mistake they're absolutely awful...”

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May 12,2022
Minithumbdown
By: 'Jebb Endis'
May 12,2022
20 people found
this helpful
There's a reason they take all their Google listings down and pad out their allagents with "Johnny" Absolutely terrible in almost every way , but the issue is there's so many students who need housing they can treat you however they want and they know it...
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“My name is Johnny. Nobel has been fantastic f......”

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Apr 20,2022
Minithumbup
By: 'Johnny'
Apr 20,2022
2 people found
this helpful
My name is Johnny. Nobel has been fantastic for me , they always look after me and any issue I have had they have sorted it out quickly . The staff are kind and always positive. Just renewed for the second time I love my flat and ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Noble City Living Sheffield, Sheffield S2 4LA



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